Ratings based on 1,884 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Nice clean and close to everything

Posted Aug 20, 2017
The room was clean - and the staff was great at keeping our room looking inviting all week long, definitely coming back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great weekend getaway

Posted Aug 19, 2017
Excellent Resort close to restaurant, pool is open to 11 Pm
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Junction, CO

Posted Aug 17, 2017
Rooms were clean and ac was working. First time staying didn't get a good rundown of the facility or offered services. Found out later they have a free shuttle for close by would have been nice to know at check in. Other than that everything else was excellent. Would definitely stay here again
Comment from Hotel Management
Aug 18, 2017 by The Scott Resort & Spa, Hotel Management
Dear Jeremiah, Thank you for your feedback and we hope to welcome you back to The Scott again soon.
4 out of 5
by A verified traveler from edmonton, ab

Business and pleasure

Posted Aug 13, 2017
Hotel was under renovation for our stay so hard to give a real review. It is a nice hotel near old town. The pool bar staff was hit and miss. With the lobby under construction you had to walk way around to get to the little bar because most days the pool bar shut down at 4. The rooms are nice but the walls are paper thin. For this reason I would not call it a high end resort, it is a good hotel. Price was good but beware they charge a resort fee that rivals real resorts in Las Vegas. I certainly hope they improve the pool side service and hours of operation. They were nice enough to credit the resort fee because of the renovations happening.
Comment from Hotel Management
Aug 18, 2017 by The Scott Resort & Spa, Hotel Management
Dear Alex, We appreciate you taking some time out to review your stay with us. Your feedback is important for us to ensure that every guest has a great experience. We look forward to welcoming you back to The Scott!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Hotel

Posted Aug 10, 2017
We loved our stay at the Scott hotel, the staff was friendly. All the amenities were well maintained, clean and readily available. The pool was great! We would highly recommend.
Comment from Hotel Management
Aug 18, 2017 by The Scott Resort & Spa, Hotel Management
It is always wonderful to read such thoughtful comments. We all truly appreciate it. We would love to have the pleasure of seeing again as our guests.
2 out of 5
by A verified traveler from montana

Posted Aug 8, 2017
Drinks expensive, room not ready at check in , shower didn't drain ,, mosquitoes in the room
Comment from Hotel Management
Aug 18, 2017 by The Scott Resort & Spa, Hotel Management
Dear Dave, Thank you for your feedback. I sincerely hope that you will give us another opportunity to regain your trust, as we do not want any of our guests to feel uncomfortable or dissatisfied.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Great location and staff

Posted Jul 31, 2017
Really liked the location of the hotel, so much to do around that area; great shopping, food and excursions. The staff were very friendly and helpful. The rooms were clean and pool area was very nice. The hotel is somewhat dated and was under construction which didn't make it feel like some of the other resorts in Scottsdale. But all the positives out weigh any reviews in this area and would recommend this hotel to others.
Comment from Hotel Management
Aug 4, 2017 by The Scott Resort & Spa, Hotel Management
Dear Lane, Thank you for taking some time to review your recent stay with us. We are undergoing a multi million dollar renovation including the public areas and guestrooms. We hope you have a chance to return in the near future to experience the new product!
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Nice

Posted Jul 31, 2017
Very nice hotel and staff. Room was very clean. We will be back!
Comment from Hotel Management
Aug 4, 2017 by The Scott Resort & Spa, Hotel Management
Thank you Morgan for your 5-star review and wonderful photos!
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary,Alberta,Canada

Customer Service beyond excellent

Posted Jul 31, 2017
Pros: Friendliness of staff great resort and will be back next July
Cons: Informing guests about ongoing renovations
Location: Location great and shuttle service was hassle free and friendly Close to most things one would want
Even though I was not happy about the renovations going on my experience was great Staff members went over and above making my stay pleasant and relaxing
Comment from Hotel Management
Aug 4, 2017 by The Scott Resort & Spa, Hotel Management
Dear Marilynn, Thank you for taking some time to provide feedback from your stay with us. We are glad to hear the renovations did not ruin your relaxing visit. We are excited to welcome you back next year and hope you enjoy the new product!
3 out of 5
by A verified traveler from san diego

Misleading photos not a Resort

Posted Jul 30, 2017
Unhappy with the property, misleading photos, under renovation, poor customer service. Same price you can get much more beautiful accommodations in Scottsdale
Comment from Hotel Management
Aug 4, 2017 by The Scott Resort & Spa, Hotel Management
Dear Hamdi, We appreciate your feedback. Our goal is to ensure our guests' comfort and satisfaction, and I am sorry that you felt disappointed with your stay. We hope that you will give us another opportunity to regain your trust in the future.