Ratings based on 2,308 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Wonderful Experience!

Posted Sep 13, 2017
My family and I selected this property last minute. I didn't want to drive all the way to the Grand Canyon and decided to break up the drive by stopping in Scottsdale. I must say that we were truly impressed with the hotel, staff, rooms and pool. Everyone was very accommodating. On the day of departure we stopped by their restaurant and was informed that the kitchen had just closed. Disappointed, we began to walk away and to my surprise a manager walks up and says the cook will arrange to make us breakfast! I was so happy and the breakfast was delicious!!!! Thank you!!!
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Thank you for your compliments. Our staff works hard to deliver greatness and serve from the heart. It was a pleasure to have your family as guests. Hopefully next time you will stay with us for a Scottsdale getaway.
3 out of 5
Recommended
for Everyone
by A verified traveler from el paso tx

Nice hotel... oooold rooms

Posted Sep 6, 2017
The overall hotel is super nice and cute. But the rooms are super old, the air conditioning is terrible, rooms are nos sound proof, you could hear kids running around outside of the room the whole day, every time you walked thru the room the floor made cracking noises. The hotel facilities are nice but the rooms need a LOT of updating
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
We are sorry to hear that you were not completely satisfied with some aspects of your stay. We are always looking at ways to provide a greater guest experience and are constantly improving our services, service levels and amenities. Thank you for taking the time to comment on your stay, we appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Relaxing stay when you are tired of the crush!

Posted Sep 4, 2017
Pros: Everything. Staff, pool area, quality of food, quality of the room, and the super-relaxing vibe!
Cons: Not a thing!
My wife and I live locally so we had an opportunity to scout this location prior to our stay. We had never visited the site before, and, upon arrival, two different bellhops gave us impromptu tours of the facility and both were warm, friendly, and full of personality! When our date came to stay, our check-in clerk was fast and friendly, all the waitstaff at the pool, bar, and restaurants were amazingly warm and sincere. The quality of the rooms was high, and the comfort level was excellent! All-in-all, I would highly recommend this hotel to anyone looking to relax and enjoy a quiet evening away from the crowd crush and constant craziness!
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
Hi Michael, Thank you for taking the time to write such a thorough review. It was a pleasure to have you and your wife as our guests. Thank you as well for your recommendation. Hopefully we will see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Havasu, AZ

Nice Quiet couple of nights

Posted Aug 31, 2017
Pros: Staff, food was good
Cons: Room showing signs of age
Location: Odysea and butterfly exhibit close. Many things to do!
We stayed there to go to the butterfly experience. It was very close, only about 2 minutes away. Nice older hotel, unremarkable room, lousy mattress, but otherwise fine. The staff was exceptionally helpful and friendly.
Comment from Hotel Management
Sep 10, 2017 by General manager, Hotel Management
Hi Havasu Dave, Thank you for being with us and for sharing your feedback.Please keep us in mind the next time you are planing a visit to Scottsdale.
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet, understated elegance with an excellent staf

Posted Aug 30, 2017
Was a last minute get away and more than meet our expectations.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
We are pleased that you enjoyed your time at our resort and hope that you will be able to return again soon. Thank you for the compliments.
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Staff

Posted Aug 29, 2017
Pros: Good experience at the hotel.
Cons: Upgraded rooms.
Location: Great shopping and excellent dining within a few miles.
The staff at the front desk, pool and restaurant are friendly and attentive. The food and drinks are good. The pool is nice.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
We appreciate you taking the time to post your review and hope you have the opportunity to return as our guest the next time you are in Scottsdale.
4 out of 5
Recommended
for Everyone
by A verified traveler from Remond wa

North Scottsdale

Posted Aug 26, 2017
Pros: The staff is really sweet and trying to do their best. Especially the valet/concierge. Super sweet guys.
Cons: The stair way to the room was filthy and full of confetti, and for our entire stay it wasn't cleaned up.
Location: This is a great area to go for a nice 3 mile run in a safe area. The gym on the property is stellar, and the spa is very nice as well.
We have enjoyed our stay here in the past, but this time they put us in a building out of the way from the main building- it felt like being at the kids table at Thanksgiving. Super disjointed, a lot less elegant, and ignored. Passing the dumpsters to get to the room, is just inelegant. We had our 24 year old daughter with us, staying in a room, and she was put in a separate area in the same grouping of rooms. Felt a little like an upscale motel.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Thank you for your compliments. Our staff works hard to maintain the highest level of service and we appreciate the recognition. Thank you as well for the recommendation. Please keep us in mind the next time you plan on visiting the Scottsdale area.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Nice hotel right at the golf course. Great burger

Posted Aug 25, 2017
Loved it. Will definitely be back again when we're in town
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Thank you for staying with us. Please keep us in mind the next time you are planning to visit Scottsdale and want a delicious burger.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hermosillo Sonora Mexico

Amazing pool!

Posted Aug 24, 2017
We loved the pool , the service/employees all great!
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Hi Liz, Thank you for the comments on our pool and service. We hope you have the chance to be with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Norwalk CT

1st stop on tour Grand Canyon/Arches/Moab/Boulder

Posted Aug 24, 2017
The staff were amazing and friendly. They went out of their way to make us feel welcomed. Wonderful The food was so delicious. The meatballs were to die for and the brisket burger was bigger than my head. Breakfast was even better. We all want to come back to Scottsdale really soon!
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Hello Gonzo, It was our pleasure to be a part of your Southwest tour. We look forward to having you return as our guest. Thank you for the compliments.