Ratings based on 398 Verified Reviews

3.7 out of 5
62% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by Fred

Posted May 17, 2016 on Hotels
Comment from Hotel Management
by Matt, Hotel Management
Thank you Fred for the feedback! Come back and see us again soon!
4 out of 5
by Ivan from Scottsdale

Awesome

Posted May 12, 2016 on Hotels
It was great
Comment from Hotel Management
Jul 16, 2016 by Matt, Hotel Management
Thank you Ivan! Come back and see us again soon!
3 out of 5
by Justin

Posted May 10, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Matt, Hotel Management
Thank you for the feedback!
5 out of 5
by A verified traveler

Posted May 4, 2016 on Hotels
Comment from Hotel Management
Jul 9, 2016 by Matt, Hotel Management
Thank you! Come back and see us again soon
2 out of 5
by A verified traveler

Posted May 4, 2016 on Hotels
The grounds we're in bad shape. The water temperature was bad. The iron didn't work.
Comment from Hotel Management
Jul 9, 2016 by Matt, Hotel Management
I apologize your stay did not meet your expectations. Our landscaping is usually a big hit with customers. I will look into the water temperature you mentioned. Have a great rest of your week
4 out of 5
by JOSEPH

Posted May 3, 2016 on Hotels
Comment from Hotel Management
Jul 9, 2016 by Matt, Hotel Management
Thank you Joseph! Glad you enjoyed your stay. Have a great rest of your week
2 out of 5
by A verified traveler

Anniversary getaway

Posted Apr 29, 2016
For an anniversary getaway, we were disappointed. We had to call for housekeeping right away to remove a condom. Ugh! There were not enough towels for two people. We asked and did receive them. After that first time housekeeping came, they never came back to straighten the bedroom nor pick up dirty towels. In the sitting room, the couch was extremely uncomfortable and very old. Also, the website's pictures and descriptions do not match reality. On the positive side, loved the size of the suite and the bed was relatively comfortable. Nick and Janice were very nice. Sad to say we won't be staying there again.
Comment from Hotel Management
May 1, 2016 by Matt , Hotel Management
I am sorry your stay did not meet your expectation. This certainly does not represent who we are as a resort - we strive to deliver the best service in the valley; we fell short here. I will speak to housekeeping at once, that is unacceptable. Please accept my apologies, have a great rest of your week and come back and see us again soon
4 out of 5
by Robert

Posted Apr 22, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Matt, Hotel Management
Thank you Robert!!
2 out of 5
by A verified traveler from Southern California

Posted Apr 22, 2016
Pros: Nothing
Cons: Needs alot of improvements
Room had an odor that would not leave even after running the air. No black out curtains and the outside hall lights lit up the room all night. The pool is desperately in need of renovation. Bed uncomfortable.
Comment from Hotel Management
Apr 25, 2016 by Matt , Hotel Management
Lisa, Thank you for your feedback. I apologize your stay did not meet your expectations. Our lagoon pool is usually a big hit with our guests. Have a great rest of your week
4 out of 5
by Mami from Tucson

Great weekend getaway!

Posted Apr 18, 2016 on Hotels
The outside area should be updated. When you drive in to the complex, it doesn't seem friendly and welcoming. But everything else, especially the rooms are awesome!!
Comment from Hotel Management
Jun 25, 2016 by Matt, Hotel Management
Mami, Thank you for your feedback. We are pleased you enjoyed your stay with us. Come back and see us again soon!