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Southwest charm with well maintained buildings and property. Friendly staff at check in, bar and restaurant.
The resort is fabulous. Immediately after check in do not go for thee "special welcome" it is a time share trap, with promises of free desserts or meal or free flights back to return to the resort. Nothing is free. While checking in make it very clear you don't want a time she meeting. The woman ...
The hotel is set at the foot of camel back mountain with access to the trail to climb the mountain. This is a lovely contrast to the rest of the hotel which seems designed to invite guests to relax in a sun-drenched over-fed coma by the pool. It is over the top expensive, and that is the only thing ...
Our room was luxurious and had its own private balcony. It would make a great place to share with friends. The pool was close and there was plenty of seating and loungers available, some were in the shade. We enjoyed having the bar by the pool. The spa was excellent and the massage I had was brilliant. ...
The cookies that they hand put at check in are amazing! It's close to old town and there is a shuttle service that takes you there.
Our stay at the JW was perfect. The staff was outstanding and always helpful, and the resort was beautiful. I was with a small group for a quiet celebratory weekend, and we could not have asked for more.
Incredible service , beautiful room, fabulous food. We did not have time to golf but would love to come back. The only exception was the remodel that is currently happening the garden pool is lovely put a bit far from your room.
Stayed for 4 nights with my hubby on a "no kid" getaway. Spa, golf, front desk and concierge staff all excellent. Visited their "vacation club" presentation and bought into it...no pressure sales and Robert was great at taking us through the whole program and getting us to our plane on time. Adult ...
Stayed here a couple of nights, had a blast. Pros: Great location, room, staff, atmosphere. Room was very comfortable and spacious. LOVED the balcony! Tons to do there as well as in the surrounding area. Cons: Staff could not provide a blanket for my traveling companion. They brought her an extra ...
I have stayed here many times and it's always memorable!! I will be back!!
Very pretty exterior. Everyone was helpful. Soothing music playing in the background inside and outside. Morning coffee wasn’t available in hotel after 7 a.m. buffet & deli not open until 11a.m.
Excellent room Kind of far from hotel Great front hotel staff Acceptable maintenance A little slow Bell staff get a 3 for average service Slow with no guarantee for pick up and delivery around They make it sound a lot easier than it is Overall grounds are excellent Villas are spectacular Best is ...
I really like this hotel a lot and have stayed here a few times. However the room we were in casita 350 smelled musty and needed some repairs. Also the 2 pool attendants at the main pool provided terrible service this last trip. I never give bad reviews but felt like it was necessary this time.
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