Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Days Inn by Wyndham Scranton PA

2 out of 5
Days Inn by Wyndham Scranton PA
1946 Scranton Carbondale Hwy, Scranton, PA

Reviews

4.2
Rating 10 - Excellent. 2 out of 17 reviews" "
Rating 8 - Good. 2 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 10 out of 17 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Al-Nisa

Traveled with family
Disliked: Staff & service, property conditions & facilities
‘I Will Not Tolerate Racism' I Don't Know Where To Begin. First Off. When I Arrived It Was Ok. A Little Bit Of Charm In A Sort Of Rustic Way. Got Into The Elevator, Pressed Floor 2, Got Off The Elevator And BAM... A Powerful Smell Of Marijuana Punched Me The Face! Walked Down The Hallway And Smelled Cigarettes (In Which I Don't Smoke). I Thought This Was A Non Smoking Establishment?? But, What Takes The Cake Is The Disrespectful, Rude,, Racist, Heavyset Woman At The Desk!!! This Woman Laughed With And Talked With EVERYONE But, People Of Color! I Can't Condone That.... Therefore I Will NOT Be Returning.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 29, 2024
Dear Guest, I am very sorry that you feel this way about your stay. I can assure you that we respect every guest and every nationality: our entire staff is multi racial, and we never discriminated anyone. I apologize if we appeared to be rude. I will discuss the quality of service with our front desk department and I am sure, we will correct this issue that you had experienced. I wish you would let me know right away while here, on premises, and I could immediately follow-up on this.. I am always available to hear guests' concerns. We always address every guests' complaint. In regards to the smoke smell: we are non-smoking place. Unfortunately, some guests disrespect this policy and we have to take some actions to enforce our policy as well as eliminate smoke smell, it there are any.Thank you for your review.Sincerely,

8/10 Good

Susanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Liked Everything About My Stay.Parking Was Pretty Packed But After Going Around Twice Finally Got 1
Stayed 1 night in Mar 2024
Response from Manager on Mar 26, 2024
Dear Guest, thank you very much for your review. We are very glad that your stay was good, and we appreciate you taking your time to share your experience. We hope we will see you again on our premises.Sincerely,

2/10 Terrible

monique

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There were several roaches in our room. We immediately checked out and went to another hotel.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 26, 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Scranton PA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Marcy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very complicated. He wanted me to pay and I already paid online. Took forever! I no heat on in the room. It was freezing
Stayed 1 night in Mar 2024
Response from Manager on Mar 23, 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Scranton PA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We checked the heat in room 424 to make sure it is working. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Marion

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very cold. It should be heated during the colder months.
Stayed 1 night in Mar 2024
Response from Manager on Mar 23, 2024
Dear Guest, we are sorry for the pool temperature was not to your satisfaction. The permanent water temperature is 87 degrees. Perhaps the air in the room was cool? We wish you would report this to the front desk and we would take necessary actions to correct the issue.Thank you for your review.Sincerely,

4/10 Poor

Denise

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
ok 1. girl at front desk rude and nasty lots of attitude not pleasanr or happy spoke very rude to me 2. restaurant they wanted us to wait three hours for our food it opened at 500 was told come get it at 700 again another rude worker 3 Had to leave 2 am because the guy next door had tv on blasting all night Could not sleep I feel rude workers leaving at 2am I wasted 160 Dollors it was not what I expected Bascilly I burned 160 dollars Need refund asap AND THE WORST WAS YOU EXPedia I am a loyally customer always booking with you And Friday morning I found out the same room was 10 percent was off I called excpedia and THEY WERE nasty said their was nothing they could do YOU ARE A HUGE COMPANY IM A LOYAOLLY CUSTOMER YOU COULDNT be nice and give me the 10 percent off Which pissed me off before I got there right there I spent thirty more dollars and then I walk into hotel girl never said hello wasn't rude I except a lot more from hotel and expedia
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Dear Guest, we are sorry that you were not happy during your stay, we wish you would let us know that you experienced noise from the next door guests: we have 24 hours front desk on duty to assist our guests. If we would know about the noise, we would immediately stop it. Please know, I discussed quality of service with our front desk and restaurant department and your complaint is addressed. If you would like to stay with us again, we offer you a special discount for a next stay. Please let me know, and I gladly will arrange it for you and we will make sure your stay will be pleasant.

2/10 Terrible

Billy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 17, 2024
Dear guest, we are sorry that apparently you were not happy during your stay. You did not leave any comments and that is why we do not know what problems you had experienced with your room. We always address guests' concerns. Sincerely

2/10 Terrible

Edward

Stayed 1 night in Feb 2024
Response from Manager on Mar 23, 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Scranton PA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Bradley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i first checked in i was sent to 2 different rooms that i didnt ask for. Then i got to a room i asked for the ac didnt work. Then i get switched to a room where the ac worked but the fridge didnt. The at 430 in the morning Ppl were banging on the door trying to get in my room. This is the worst experience ive ever had in a hotel. I will never go back to this one.
Stayed 4 nights in Feb 2024
Response from Manager on Mar 17, 2024
Dear Guest, we apologize for you had some problems with your stay. When we heard about your room ac did not work, we immediately moved you to another room. We are sorry that people were disturbing you, they got mixed up their room number by accident.Please know we always follow-up on guests' complaints and concerns. We can offer you a special discount for your next stay.Sincerely,

10/10 Excellent

Tresor

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Mar 17, 2024
Dear Guest, that you very much for your kind review!We truly value the business, and when our guests are happy during their stay, we are very happy and continue to strive for better services and accommodations. We hope to see you again on our premises during your next trip to Scranton area. Sincerely,

6/10 Okay

christina M.

Traveled with partner
Had room with jetted tub it shut off frequently barely can tell which knob is hot or cold bc the dot indicating hot or cold is so small you can’t see it unless you wear glasses.
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Scranton PA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.