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Reviews of Quality Inn Arena

2.5 out of 5
Quality Inn Arena
1075 Wilkes-Barre Twp. Blvd. SR 309, Wilkes-Barre, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 475 out of 1000 reviews" "
Rating 8 - Good. 367 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basic and clean
Stayed 1 night in Apr 2024

2/10 Terrible

Caroline

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie, Fairview Park

Traveled with family
Liked: Amenities
Nice stay clean rooms.
Stayed 3 nights in Apr 2024

2/10 Terrible

Sokchea

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities
At midnight is very loud noise came from room is stair, running and dancing while I tried to sleep after long drive. This place suck I'm not recommend anyone to stay there.
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Great Price, very pleasant staff, wish the pillows were a little better quality but sufficient and the would prefer the bathroom and sink area together since i get up very early. I rayed 4 stars. For what we received and the price I would rate a 5 stars.
Stayed 1 night in Apr 2024

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right off highway. Clean Walls a bit thin as we could hear neighbours talking.
Stayed 1 night in Apr 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean, little dated but they are renovating , excellent for the price. very clean spacious room, big tv. Would stay there again for sure.
Stayed 1 night in Apr 2024

10/10 Excellent

Allen

Traveled with partner
Liked: Property conditions & facilities
Excellent price to qualify ratio. The room is clean and has a refrigerator & microwave. Meets our needs.
Stayed 1 night in Apr 2024

8/10 Good

Charles

Traveled with partner
Liked: Staff & service, amenities
Great place
Stayed 1 night in Apr 2024

10/10 Excellent

Michael, GREENBACKVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in, nice staff and convenient location
Stayed 1 night in Apr 2024

4/10 Poor

Wayne, Deep River

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia didn’t let the hotel know I was bringing dogs. I had contacted Expedia when I booked and the agent agreed to send a text to the hotel but they had no record of receiving it. I will be booking directly with the hotel on future visits. Expedia needs to capture the requirement for a pet friendly room.
Stayed 1 night in Apr 2024

6/10 Okay

Marta

Traveled with family
Liked: Staff & service
This is older hotel, i would look for something else!
Stayed 1 night in Mar 2024

10/10 Excellent

Leslie, Rancho Mirage

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly friendly and helpful! Quality INN took over this hotel 2 years ago and they are still making improvements. We will be back! Great location as well!
Stayed 2 nights in Apr 2024

10/10 Excellent

Leslie, Rancho Mirage

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service oriented staff! We had stayed at this property before Quality Inn took control. It’s a better hotel now!
Stayed 1 night in Apr 2024

10/10 Excellent

Maryanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024

10/10 Excellent

dawn, old bridge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at this property many times when in town for hockey games. The woman behind the desk always remembers us and greets us with a smile.
Stayed 1 night in Mar 2024

4/10 Poor

Susan

Traveled with family
Disliked: Amenities
The establishment is dated…at least in that part where guests with pets are located and the way the hotel is operated is as well. Communication and check in with front desk was fine though I could not pay the pet fee with cash. Exterior pet area was not clean and there are no poop bags or receptacles for disposal. No privacy in hotel room as 1/2 of the bathroom (sink, mirror, towels) was located directly in the living space between front door and sleeping area. Breakfast was fine. I personally would not return to this hotel / location.
Stayed 1 night in Mar 2024

10/10 Excellent

Maryanne

Stayed 2 nights in Feb 2024

10/10 Excellent

Maryanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 2 nights in Feb 2024

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway Had to change room because in the room beside us the dog kept barking but fortunately there was another room available.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities
Good stopover
Stayed 1 night in Feb 2024

10/10 Excellent

Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a last minute ski trip to Jack Frost and Big Boulder, both around 30 mins away. Our room was clean and spacious and everything was as advertised. Breakfast was OK, no cooked options. The staff were friendly and welcoming. I would stay again if in the area.
Stayed 3 nights in Feb 2024

10/10 Excellent

Diana M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and beds were comfortable
Stayed 1 night in Feb 2024

8/10 Good

André

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service
Heater was noisy
Stayed 1 night in Jan 2024

8/10 Good

Joseph

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Everett, North Syracuse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place off the highway.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Photos from reservation didn't match. Pet area was a narrow strip. Room was dirty with flies in the bathroom. Bedsheets very uncomfortable. Poor soundproofing meant you constantly heard people walking by or overhead all night. Disappointing experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Sara V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gerald

Stayed 1 night in Jan 2024

8/10 Good

Karine

Stayed 1 night in Jan 2024

4/10 Poor

Brianna

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Guy

Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Stayed 1 night in Jan 2024

8/10 Good

Slava

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Chip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At $80 per night you can't go wrong. The room was clean, but dated. It's obvious they are refurbishing the hotel. The people working there were friendly and helpful. Parking was great. The included breakfast was good. I will stay here again.
Stayed 1 night in Jan 2024

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked our one night stay in Wilkes Barre
Overall it was an overnight stay. Beds were comfortable , bathroom were clean and the front desk was attentive to your needs. Great place to stay for a night. Continental breakfast was nothing to write home about with a choice muffins and coffee and some Tang as orange juice.
Stayed 1 night in Dec 2023

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

dawn, old bridge

Stayed 1 night in Dec 2023

10/10 Excellent

DonnaMarie

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and extremely nice staff
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with a smile and a welcome. The rooms have no carpet, which I like because we know they have been cleaned. It was quiet and comfy. The free breakfast was just right.
Stayed 1 night in Dec 2023

8/10 Good

Bernadine

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bathroom had black mold all around the shower and under the wallpaper (you can see where the wallpaper was coming apart). The ceiling had mold coming out of the bathroom and it had a musty smell.
Stayed 9 nights in Dec 2023

10/10 Excellent

Icey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and great price! The room was big, clean, and the bed was comfortable. Perfect for my 6 day stay.
Stayed 6 nights in Dec 2023

8/10 Good

Russell

Stayed 1 night in Dec 2023

10/10 Excellent

Emmanuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Stayed 1 night in Dec 2023

10/10 Excellent

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, comfortable hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023