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Reviews of Econo Lodge Summit - Scranton

2 out of 5
Econo Lodge Summit - Scranton
649 Northern Blvd, Clarks Summit, PA

Reviews

6.0
Rating 10 - Excellent. 53 out of 349 reviews" "
Rating 8 - Good. 79 out of 349 reviews" "
Rating 6 - Okay. 85 out of 349 reviews" "
Rating 4 - Poor. 57 out of 349 reviews" "
Rating 2 - Terrible. 75 out of 349 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Devon

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Straight garbage I need stay not do any business with this crappy place ever again
Stayed 1 night in Feb 2024
Response from Rick on Mar 4, 2024
We apologize for the recent experience you had with us! The property is currently undergoing through a full renovation and we hope that we can met your expectations in the near future. We would appreciate if you can give us another chance.

8/10 Good

Twinkle

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful and convenient..!! Good experience..!! Looks old property but cozy..!!
Stayed 1 night in Dec 2023

8/10 Good

Carroll

Stayed 1 night in Oct 2023

6/10 Okay

jennaro

Stayed 1 night in Oct 2023

4/10 Poor

William H

Disliked: Cleanliness, amenities, property conditions & facilities
Arrived at 2:50pm, lobby door was locked. Proprietor ansered the door explaining check-in was 3pm. I came back 15min later, he apologized saying he was asleep. Very friendly though. Room was dirty and dusty. Sheets had dust from the walls behind the bed. Remote and light switches were grimy. Lots of spills on walls and doors. Lots of fruit flies and I did not have any fruit. TV input was messed with so it took a while to get that to work. Noise from nearby train tracks and little kids running and screaming. The "breakfast included" was only coffee and that was not readily available although I was told I could request that it be brewed. Will definitely go with another option if/when I return to the area.
Stayed 3 nights in Sep 2023

4/10 Poor

Shep

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Despite obvious attempts to fix-up the property, it is still lacking. The mattresses were old and badly in need of replacement. The bedspread had holes in it. The toilet seat only had one anchor holding it in place. The carpeting outside the rooms on the walkway did not make you feel like you were in a clean, well-cared for place. If you need a cheap place to stay, this might be what you're looking for, but we won't be staying here again.
Stayed 1 night in Aug 2023
Response from Samit mehta on Sep 4, 2023
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Yoursatisfaction is important to us and we will be using the feedback you provided to make improvements toensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.Sincerely,Sunny MehtaGeneral ManagerEconolodge

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer service
Stayed 1 night in Jul 2023
Response from Samir mehta on Jul 31, 2023
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Yoursatisfaction is important to us and we will be using the feedback you provided to make improvements toensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.Sincerely,Sunny MehtaGeneral managerEconolodge

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising
The ad stated that it was all one level. Not true! I showed up with my friend who uses a wheelchair. The room assigned was up 7 stairs. We had to find another place to stay.
Stayed 1 night in Jul 2023
Response from Samir mehta on Jul 24, 2023
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Yoursatisfaction is important to us and we will be using the feedback you provided to make improvements toensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.Sincerely,Sunny MehtaGeneral managerEconolodge

2/10 Terrible

barry

Disliked: Cleanliness, staff & service, property conditions & facilities
This place has bed bugs, no cleaning done to muddy floors and grease paint on toilet, also no shower curtain
Stayed 2 nights in Jun 2023
Response from Sunny mehta on Jul 21, 2023
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Yoursatisfaction is important to us and we will be using the feedback you provided to make improvements toensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.Sincerely,Sunny MehtaGeneral managerEconolodge

4/10 Poor

Emily

Traveled with group
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Sunny mehta on Jul 21, 2023
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Yoursatisfaction is important to us and we will be using the feedback you provided to make improvements toensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.Sincerely,Sunny MehtaGeneral managerEconolodge

2/10 Terrible

Frank W

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Walked in, noticed hair on bed, burn holes all over. Fridge was gross, was in the room for a total of 10 minutes maybe before we left. Did not get a refund due to the non-refundable policy. Absolutely horrible.
Stayed 1 night in Jul 2023
Response from Sunny mehta on Jul 21, 2023
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Yoursatisfaction is important to us and we will be using the feedback you provided to make improvements toensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.Sincerely,Sunny MehtaGeneral managerEconolodge

4/10 Poor

Kelli

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
The room was disgusting. Holes in the blankets, floor coming up, no shower curtain, it was filthy. TV didn’t work.
Stayed 1 night in Jun 2023
Response from Sunny mehta on Jul 21, 2023
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Yoursatisfaction is important to us and we will be using the feedback you provided to make improvements toensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.Sincerely,Sunny MehtaGeneral managerEconolodge

4/10 Poor

Ann

Traveled with pets
Disliked: Cleanliness, property conditions & facilities
Shower control fell off and dripped constantly. Refrigerator dirty. Cobwebs in several areas. Obvious dust on lights. Shower curtain and bedspreads should be burned. Draperies torn and dirty. Outdoor carpet on balcony torn and dirty. Glad I brought Lysol wipes and spray. Would not use pillows
Stayed 3 nights in May 2023
Response from Samir mehta on May 24, 2023
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Sunny Mehta General managerEconolodge

2/10 Terrible

Ed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty place
The room stunk, so much disrepair, bedding dingy , holes in the curtains If you are looking for cheap and sleazy this is the place Some other guests had an all out bbq in the parking lot set up as if had been there for weeks Never again. !
Stayed 1 night in May 2023
Response from samir mehta on May 18, 2023
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Sunny Mehta General managerEconolodge

6/10 Okay

Sarah

Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches in my bathroom, tv didn’t work, the toilet wasn’t clean, and the bed was so dirty
Stayed 1 night in May 2023
Response from Samir mehta on May 5, 2023
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Sunny Mehta General managerEconolodge

4/10 Poor

Steven

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Noisy, poorly maintained. Cigarette burns in bed linen. No bath towels. Smell of cigarettes.
Stayed 1 night in Mar 2023
Response from Samir mehta on Apr 1, 2023
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Sunny Mehta General managerEconolodge

4/10 Poor

paul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, it was filthy. Pubic hairs all over the toilet and bathroom floor. Very apparent the bathroom hadn’t been cleaned in a long while.
Stayed 1 night in Feb 2023
Response from Samirmehta on Apr 1, 2023
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Sunny Mehta General managerEconolodge

10/10 Excellent

Jessica

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is terrific every time we stay. Very accomodating
Stayed 1 night in Jan 2023
Response from Samir mehta on Jan 17, 2023
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Sunny MehtaGeneral manager Econolodge

2/10 Terrible

JORGE

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
All dirty place, never coming back, all the shower full of hair Toilet clog up
Stayed 1 night in Dec 2022
Response from Samir mehta on Dec 27, 2022
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Sunny Mehta General managerEconolodge

2/10 Terrible

Danielle

Stayed 1 night in Nov 2022

2/10 Terrible

Peter

Disliked: Cleanliness, amenities, property conditions & facilities
Got to my room. It was absolutely filthy. Then the guy at the desk gave me another room and same thing, absolutely dirty. Didn’t stay at this hotel at all and went on to get another near by right away. Pure waste of money and wish I could get a refund.
Stayed 1 night in Oct 2022
Response from Samir mehta on Oct 13, 2022
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Sunny Mehta General managerEconolodge

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The floor between the living space and the bathroom wasn't level. I tripped entering the bathroom twice. Fortunately, I didn't fall. And the toilet itself needed several flushes to completely empty
Stayed 1 night in Oct 2022
Response from Samir Mehta on Oct 8, 2022
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Sunny MehtaGeneral ManagerEconolodge

6/10 Okay

Martha

Traveled with group
Liked: Staff & service
It was okay. I was glad we were only staying one night. It is a very tired motel.
Stayed 1 night in Aug 2022
Response from Samir mehta on Sep 9, 2022
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Sunny Mehta General managerEconolodge

8/10 Good

Charli

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Much more run down than it looked in pictures online
Stayed 1 night in Aug 2022
Response from sunny mehta on Aug 30, 2022
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Sunny Mehta General managerEconolodge

2/10 Terrible

Heather

Stayed 1 night in Aug 2022
Response from samir mehta on Aug 13, 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

10/10 Excellent

Brenden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great off the high way
Great place nice and quiet
Stayed 1 night in Aug 2022
Response from Sunny mehta on Aug 6, 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sunny Mehta General manager Econolodge

2/10 Terrible

Jaimie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing too many cockroaches and the place smelled absolutely horrible!!
Stayed 1 night in Jun 2022
Response from Samir mehta on Jul 2, 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

8/10 Good

Sue

Traveled with partner, Traveled with pets
Liked: Staff & service
Property was old & is in need of some repair but room was quiet, clean & comfortable.
Stayed 1 night in Jun 2022
Response from sunny mehta on Jun 28, 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sunny Mehta General Manager Econolodge

2/10 Terrible

GARRETT

Traveled with group
Disliked: Amenities, property conditions & facilities
all our clothes are now infused with room freshener.
Stayed 1 night in Jun 2022
Response from Sunny mehta on Jun 21, 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

4/10 Poor

Donald

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like anything about the place, Website stated they were remodeling, don't think so. It's an old rundown property
Stayed 2 nights in May 2022
Response from sunny mehta on Jun 12, 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

2/10 Terrible

PHILLIP

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is too expensive for a dirty hole in the wall.
Stayed 3 nights in May 2022
Response from sunny mehta on Jun 12, 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

2/10 Terrible

Keith

Disliked: Cleanliness, property conditions & facilities, room comfort
2nd worst Hotel/room I have ever stayed in.
The condition of the hotel was ridiculous. There were too many issues to list, and 1 pictures wouldn't do conditions. Would have left if I could have found another Hotel to go to.
Stayed 2 nights in May 2022
Response from sunny mehta on Jun 12, 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

6/10 Okay

Todd

Traveled with pets, Traveled with family
Liked: Staff & service
the staff we met was very nice, the room was ok and appeared to be clean however the shower floor was very dirty, tho I am sure they "cleaned" it the room really needed a deep dive clean and scrubbing. Parking was fine. There was a room just over from us that had guests that were having a very loud argument for several hours, it finally calmed down around midnight
Stayed 2 nights in May 2022
Response from sunny mehta on Jun 12, 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sunny Mehta General Manager Econolodge

4/10 Poor

Elisabeth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Carolann

Traveled with family
Liked: Staff & service
The room was clean and comfortable despite the worn bedspread. The property itself is older. It could use a few repairs and a fresh coat of paint but was relative to the cost paid for the room. The staff were very friendly and accommodating.
Stayed 1 night in May 2022
Response from sunny mehta on Jun 12, 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sunny Mehta General Manager Econolodge

8/10 Good

April

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Sunny mehta on May 16, 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sunny Mehta General Manager Econolodge

6/10 Okay

Brenda, Columbia

Easy off the highway. The property is dark but seemed safe. It's truly basic and they could replace their bedspreads as it had quite a few holes. However, the price is extremely reasonable for a place to lay your head down for sleep.
Stayed 1 night in Apr 2022
Response from Sunny mehta on Apr 26, 2022
Dear Brenda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sunny Mehta General Manager Econolodge

6/10 Okay

Shawn

Stayed 1 night in Apr 2022
Response from Sunny mehta on Apr 12, 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sunny Mehta General Manager Econolodge

2/10 Terrible

Greg

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

6/10 Okay

Deijohn

Stayed 1 night in Feb 2022

2/10 Terrible

Jacob

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing worked, flooded room.
This was the worst stay. Flooded bathroom, broken heat, door locks were broken (explained that this was temperature driven), 2/3 of the lights in the room didnt work given no bulbs/broken. Room was 45 degrees until 2 am when the heat finally worked. We never showered here and the standing water rose during our one night stay. Please do not come here unless the above items are acceptable.
Stayed 1 night in Jan 2022
Response from Sunny Mehta on Feb 5, 2022
Dear Jacob, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

8/10 Good

VIVIAN, CROMWELL

Liked: Staff & service
Stayed 1 night in Dec 2021

2/10 Terrible

Cristian, Hyattsville

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old stinky unsafe
Stayed 1 night in Dec 2021
Response from Sunny Mehta on Dec 21, 2021
Dear Cristian, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

6/10 Okay

mark

Traveled with group
Liked: Staff & service
Stayed 1 night in Nov 2021
Response from Sunny Mehta on Dec 8, 2021
Dear Mark, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

2/10 Terrible

Justin

Stayed 1 night in Oct 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Sunny Mehta on Dec 8, 2021
Dear Robert, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sunny Mehta General manager Econolodge

4/10 Poor

rebecca

Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was stinky, bed covers had cigarette holes in them, mattress was old and worn, floor was just nasty, my dog didn't want to walk on it. I should have left, but I was tired. Shady people hanging around outside the room.I slept armed.
Stayed 1 night in Sep 2021
Response from Sunny Mehta on Dec 8, 2021
Dear Rebecca, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

2/10 Terrible

Lorie

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unless your a prostitute and on the clock, don't bother staying here. It smelled like a dead body, the sheets and towels were stained and had cigarette burns in them. The door was wide open when we arrived and the shower was wet. But it was pretty friendly and available so we had no choice.
Stayed 1 night in Oct 2021
Response from sunny mehta on Dec 14, 2021
Dear Lorie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

4/10 Poor

Brookelyn

Stayed 1 night in Sep 2021
Response from Sunny Mehta on Dec 14, 2021
Dear Brookelyn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

2/10 Terrible

Angelina

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be condemned
Where to begin. Slimey floor, fresh cigarette ashes and blood stains on the sheets, exposed wiring, worn out mattresses, offensive smells, piles of mattresses by the dumpster. Booked this as a "dont need anything fancy to sleep for a few hours" but it was so disgusting we ended up leaving after 45 minutes and had to scamble to find a place to sleep.
Stayed 1 night in Sep 2021
Response from Sunny Mehta on Dec 14, 2021
Dear Angelina, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge