blood soaked mattress sheets like a bad bad accident pubic hair all over bed dirty. Towel? Clean ? NO
Comment from Hotel Management
Oct 6, 2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The unfortunate situation you described is absolutely unacceptable, and I sincerely apologize for your experience. We have since removed the mattress, and are truly sorry for dropping the ball and not meeting your expectations. Please know, that our staff and I work proudly to provide our guests with first class service and cleanliness, however we obviously failed here. We would love another shot at exceeding your expectations, and we promise this is surely the exception, and not the rule. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.