Exterior

Reviews of Hilton Garden Inn Wilkes Barre

3 out of 5
Hilton Garden Inn Wilkes Barre
242 Highland Park Blvd, Wilkes-Barre, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1005 reviews" "
Rating 8 - Good. 240 out of 1005 reviews" "
Rating 6 - Okay. 90 out of 1005 reviews" "
Rating 4 - Poor. 34 out of 1005 reviews" "
Rating 2 - Terrible. 30 out of 1005 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Dana

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water- only lukewarm. Staff was unable to give us another room or compensate us in any way because we booked through Expedia and thus they acted as if we weren't actually paying customers!
Stayed 1 night in Mar 2024

10/10 Excellent

Evelyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with plenty of parking, friendly accommodating staff. Best of all, very clean comfortable rooms. Only incovenience was the misty spray from the shower head. It was so fine, i could bqrely get rinsed. Otherwise a great room.
Stayed 1 night in Mar 2024

10/10 Excellent

Maria t

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and convenient location. Clean and good breakfast .
Stayed 1 night in Mar 2024

10/10 Excellent

Louise, Manotick

Traveled with family
Large, comfortable room, friendly staff, good location, excellent breakfast. Our favourite hotel when travelling by vehicle. Only negative was getting hot water…had to run water for about 5 minutes before it turned hot (told by staff it was because of low occupancy).
Stayed 1 night in Mar 2024

10/10 Excellent

manuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 5 nights in Feb 2024

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, nice rooms
Stayed 1 night in Mar 2024

8/10 Good

Cortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it here. Check in was easy, all of the staff were pleasant and the place was super clean. The only downside is the walls are thin so you can hear your neighbors otherwise great stay.
Stayed 2 nights in Mar 2024

8/10 Good

Jennifer

Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything
Stayed 1 night in Mar 2024

8/10 Good

Sydney

Traveled with partner
Liked: Cleanliness, staff & service
When visiting they were doing renovations that I was aware of prior. They were very accommodating when it came to requesting a room away from construction. Very clean and good service
Stayed 2 nights in Feb 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the modern updated look of the room and the entire hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yoshie

Stayed 1 night in Feb 2024

8/10 Good

Yoshie

Traveled with group
Liked: Property conditions & facilities
I stayed 2nights here. There are not cleaning services between our staying.
Stayed 1 night in Feb 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Joann

Stayed 2 nights in Feb 2024

10/10 Excellent

John, Sainte-Catherine

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Lourdes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Staff is very friendly from the Front desk young lady when arrived to the Morning Front desk lady. It’s our go to Hotel every time we go to PA. Very clean. They are remodeling and we stayed in a remodeled room. The restaurant breakfast is excellent as well Great service!
Stayed 1 night in Jan 2024

10/10 Excellent

Maurice

Stayed 1 night in Jan 2024

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its perfect
Stayed 1 night in Jan 2024

4/10 Poor

John, Tannersville

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The “neighbors” dogs were barking until 1:30 in the morning. They didn’t do anything other than scream at the dog. The property and staff were great I just wish the rooms were soundproof.
Stayed 1 night in Jan 2024

10/10 Excellent

manuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Nasya

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is under construction right now and because of this the pool is closed, I would’ve booked elsewhere if I knew that before hand. Other than that the staff was great.
Stayed 2 nights in Dec 2023

2/10 Terrible

Yancy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under construction and Tv doesnt work and No shuttle to Casino and They charge for Breakfast and I would like a refund please
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberlly

Stayed 1 night in Dec 2023

10/10 Excellent

Rachida

Stayed 1 night in Dec 2023

6/10 Okay

Ralph

Stayed 1 night in Dec 2023

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Michele

Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Luke

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Anniyah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very professional and helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Great property. Vlean rooms. Well located.
Stayed 1 night in Dec 2023

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Property conditions & facilities
No frills hotel
Room was nice. But it was very hot no matter how we tried to lower the temperature. So we had to have the air conditioner on, which was loud. There weren't any hangers to hang our jackets. I like the bottles of shampoo and conditioner they have. They are updating the hotel, so the bar was not open.
Stayed 1 night in Dec 2023

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Natalie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is updated and inviting but the rooms are NOT! Outdated ugly room that was not the cleanest, the toilet was broken in our room and no continental breakfast for $150 a night. Never staying here again
Stayed 1 night in Dec 2023

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel should inform its guests that the hotel is under renovation. The pool and hot tubs were closed and I didn’t know till I got there and checked in.
Stayed 1 night in Dec 2023

4/10 Poor

Christopher

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

David

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great service & friendly receptionist
Stayed 1 night in Dec 2023

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, reasonable price
Clean, comfortable, and the staff was friendly. Right next to a Starbucks!
Stayed 1 night in Dec 2023

8/10 Good

Anna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Clean and quiet
Stayed 2 nights in Dec 2023

6/10 Okay

Jennifer

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Domenick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Beverly

Stayed 1 night in Nov 2023

10/10 Excellent

Eiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel made me feel great, the rooms are huge! I like it
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023