Exterior

Reviews of Holiday Inn Express Hotel and Suites Scranton, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 539 out of 728 reviews" "
Rating 8 - Good. 144 out of 728 reviews" "
Rating 6 - Okay. 24 out of 728 reviews" "
Rating 4 - Poor. 9 out of 728 reviews" "
Rating 2 - Terrible. 12 out of 728 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Beth, Montpelier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lisa, at check in was efficient and helpful. We had 2 resolvable issues which she took care of immediately. Because of this, giving top stars.
Stayed 1 night in Apr 2024
Response from Marie, Guest Services Manager on Apr 23, 2024
Dear Beth,Thank you for choosing Holiday Inn Express & Suites Dickson City Scranton for your recent overnight accommodations and for taking the time to provide feedback about your experience.Our staff works diligently to provide guests with cleanliness, comfort, hospitality, and personality, culminating an exceptional hotel experience. While I am sorry to hear you experienced a couple issues, I am so glad to hear Lisa was able to quickly address and resolve the issues to your satisfaction. Please know, your feedback is invaluable to us. We continuously review guest comments and share positive feedback with staff, so they know their hard work and hospitality do not go unnoticed, and for comments in regard to areas we can make changes to improve the guest experience. Your feedback is sincerely appreciated.We hope you will give us the opportunity to serve you again in the future. Until then, we wish you safe travels. Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such a great time! Pool was clean.. breakfast had many options! Will be back!
Stayed 1 night in Apr 2024
Response from Marie, Guest Services Manager on Apr 16, 2024
Dear Patricia,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON and for taking the time to review your stay.To ensure every guest has an exceptional hotel experience, our staff strives to provide cleanliness, comfort, hospitality, and personality. We are so glad to hear you had such a great time and were able to enjoy our pool and complimentary breakfast.We look forward to the opportunity to serve you again. Until your return, we wish you safe travels.With gratitude,

10/10 Excellent

Johanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Apr 2024
Response from Marie, Guest Services Manager on Apr 11, 2024
Dear Johanne,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate your stay.Our staff strives to ensure guests have an exceptional hotel experience. We are so glad to hear you enjoyed your stay and were able to provide such a positive rating.Again, thank you for choosing Holiday Inn Express and we hope you'll stay with us again soon.With gratitude,

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean. The room was larger than expected. The kids used the pool which was nice. Breakfast in the morning was delicious! Well worth it and would definitely stay again.
Stayed 1 night in Apr 2024
Response from Marie, Guest Services Manager on Apr 11, 2024
Dear Cindy,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to provide feedback regarding your stay.Our staff strives to ensure every guest has an exceptional hotel experience. Cleanliness, comfort, hospitality, and personality are at the forefront of ensuring that experience. We are so glad to hear your experience was positive and you were able to enjoy some of our amenities.We look forward to the opportunity to serve you again. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

Tania, Burke

Liked: Cleanliness, staff & service, property conditions & facilities
Our family had a pleasant time and well rested.
Stayed 1 night in Mar 2024
Response from Marie, Guest Services Manager on Mar 31, 2024
Dear Tania,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your overnight accommodations and for taking the time to provide feedback regarding your stay. Our staff strives to ensure guests have an exceptional hotel experience when they stay with us. We are so glad to hear your family had a pleasant time.Please know, guest feedback is invaluable to us, as we continually seek to improve the guest experience. It is so reassuring to hear when guests have enjoyed their stay.We hope you'll give us the opportunity to serve you and your family again. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

Alexander, Brooklyn

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I come here regularly. Pool and Jacuzzi always clean. Rooms and hotel itself is immaculate. Love the breakfast. Staff is very friendly.
Stayed 2 nights in Mar 2024
Response from Marie, Guest Services Manager on Mar 25, 2024
Dear Alexander,Thank you for your loyalty in regularly choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your overnight accommodations when you are in Northeastern Pennsylvania and for taking the time to write a review about our hotel.Our staff keeps cleanliness, comfort, hospitality, and personality at the forefront of our mission to provide guests with an exceptional hotel experience every time they stay with us. It is very rewarding when guests continue returning to our property because they've had such positive experiences here in the past.Again, thank you for choosing Holiday Inn Express & Suites. We look forward to the opportunity to serve you again soon.With gratitude,

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and rooms had good amount of room and really nice. The front desk was very helpful and accommodating.
Stayed 1 night in Mar 2024
Response from Marie, Guest Services Manager on Mar 23, 2024
Dear Thomas,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs and for taking the time to write a review regarding your stay.Our staff keeps cleanliness, comfort, hospitality, and personality at the top of mind while working to ensure every guest has an exceptional hotel experience when they stay with us. We are so happy to hear your experience was positive, from the front desk staff to the size and condition of your room to breakfast. It is so rewarding to hear when guests have enjoyed their stay.We hope you will choose to stay with us again in the future. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

8/10 Good

Shaniqua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area that the hotel was in up on arrival i was checked in at a fast pace the receptionist ask if i woulf like to sign up for rewards which i did we then when up to our room which was clean how ever the face tissue box had 3 sheets from the previous person the toilet there was no toothpaste which we had to purchase the sheet had stains but we still managed the breakfast was okay would still recommend
Stayed 2 nights in Mar 2024
Response from Marie, Guest Services Manager on Mar 20, 2024
Dear Shaniqua,Thank you for choosing Holiday Inn Epress & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for choosing to become a member of IHG One Rewards.I would like to start by apologizing for the ways in which you felt we missed the mark in providing an exceptional hotel experience from check-in through check-out. Please know, if you should ever need any toiletry items when you stay with us, we do have complimentary toiletries available at the front desk for our guests.Our staff strives to ensure guests have a pleasant, comfortable place to relax and unwind. We are glad you enjoyed your stay and hope you will stay with us again. Please know, we sincerely appreciate you having taken the time to provide feedback regarding your experience. We continuously review guest feedback, such as yours, and use those comments to make any appropriate changes to improve the guest experience. Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

Stéphanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great staff
Stayed 1 night in Mar 2024
Response from Marie, Guest Services Manager on Mar 17, 2024
Dear Stephanie,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to provide us with feedback regarding your stay.Our staff strives to provide our guests with an exceptional hotel experience; cleanliness, hospitality, and personality help us to enhance that experience. It is so rewarding to hear when a guest has had a positive experience and shares that experience with us.We hope you'll stay with us again. Until then, we wish you safe travels.With gratitude,

10/10 Excellent

Ian, Thetford Mines

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service at front desk. Very clean and near lots of stores and restaurants.
Stayed 1 night in Mar 2024
Response from Marie, Guest Services Manager on Mar 12, 2024
Dear Ian,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs and for taking the time to provide feedback regarding your stay.Our staff strives to ensure guests have an exceptional hotel experience through all of their interactions with us, and we are so glad to hear you had such a positive experience.We hope you'll stay with us again in the future. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

Casey

Stayed 4 nights in Mar 2024
Response from Marie, Guest Services Manager on Mar 31, 2024
Dear Casey,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs and for taking the time to rate your stay.Please know that guest feedback is invaluable to us as we continually seek ways to improve the guest experience. It is so nice to see when a guest has enjoyed their stay and is willing to take the time to provide a positive rating. We hope you will choose to stay with us again. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude

10/10 Excellent

LINA

Stayed 1 night in Mar 2024
Response from Marie, Guest Services Manager on Mar 31, 2024
Dear LINA,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate your stay.We are so happy to hear you enjoyed your stay and had a positive experience. We hope you will choose to stay with us again and, until then, wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites. With gratitude,

6/10 Okay

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Okay property
Stayed 1 night in Feb 2024
Response from Marie, Guest Services Manager on Mar 10, 2024
Dear Kathleen,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate your stay.Our staff strives to ensure every guest has an exceptional hotel experience. We are glad to hear you had a positive experience at our hotel. We sincerely appreciate guest feedback, as it allows us to make appropriate changes to improve the hotel experience. Please reach out to us directly if you should have any additional comments. We hope you'll stay with us again in the future. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marie, Guest Services Manager on Mar 9, 2024
Dear Jesus,Thank ou for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs and for taking the time to rate your stay.We appreciate your positive rating of our property. Our staff makes it a priority to ensure guests have a pleasant, comfortable stay and an exceptional hotel experience. We are glad to hear you enjoyed your stay.We hope you'll choose to stay with us again. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024
Response from Marie, Guest Services Manager on Mar 9, 2024
Dear Brian,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON and for taking the time to rate your stay.Our staff strives to ensure every guest has an exceptional hotel experience when they stay with us. Providing a pleasant, comfortable place for guests to relax and unwind is a priority for us. We are so glad to hear you enjoyed your stay.We hope you'll stay with us again. Until then, wishing you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

Aaron

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay with children!
Stayed 2 nights in Mar 2024
Response from Marie, Guest Services Manager on Mar 4, 2024
Dear Aaron,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate your stay.Our staff strives to provide guests with an exceptional hotel experience. We are so happy to hear you and your children enjoyed your stay.We hope you'll stay with us again in the future, and, until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Staff were super friendly and the hotel was very clean. I would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Marie, Guest Services Manager on Mar 4, 2024
Dear Amy,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs and for taking the time to rate your stay.We are so glad to hear you enjoyed your stay and were pleased with your interactions with hotel staff and the cleanliness of our property.Our staff strives to provide every guest with an exceptional hotel experience every time they stay with us. We look forward to the opportunity to serve you again.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were fabulous.
Stayed 1 night in Feb 2024
Response from Marie, Guest Services Manager on Mar 2, 2024
Hi Kimberly,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON and for taking the time to provide your feedback.Our staff strives to provide every guest with an exceptional hotel experience every time they stay with us. We are so pleased to hear your positive feedback about the staff and service. We hope you'll stay with us again soon. Until then, wishing you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the interstate but not right on the highway. Lots of restaurant options within walking distance. Hot breakfast included.
Stayed 1 night in Feb 2024
Response from Marie, Guest Services Manager on Mar 1, 2024
Dear Barb,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to provide comments regarding our property. Our staff strives to provide guests with a pleasant, comfortable place to relax and unwind. We are happy to hear you enjoyed your stay.We hope you'll stay with us again soon. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

8/10 Good

George

Stayed 1 night in Feb 2024
Response from Marie, Guest Services Manager on Mar 23, 2024
Dear George,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs and for taking the time to rate your stay.Our staff strives to ensure guests experience exceptional cleanliness, comfort, hospitality, and personality when they stay with us. We are happy to hear you had a positive experience.We hope you'll choose to stay with us again. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

Aricela

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marie, Guest Services Manager on Mar 1, 2024
Hi Aricela,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate your stay.Our staff strives to provide every guest with an exceptional hotel experience every time they stay with us. We hope you'll stay with us again soon. Until then, safe travels. Thank you again for choosing Holiday Inn Express & Suites.With gratitude

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 2 nights in Feb 2024
Response from Marie, Guest Services Manager on Feb 25, 2024
Hi Peter,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON and for taking the time to rate your stay.Our staff strives to ensure guests have an exceptional experience when they stay with us, and we are so happy to hear when guest have enjoyed their stay.We hope so serve you again soon. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Feb 2024
Response from Marie, Guest Services Manager on Feb 25, 2024
Dear Peter,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations.Our staff strives to provide guests with an exceptional hotel experience and we are so glad to hear you were pleased with your stay.We appreciate the feedback we receive from guests and consistently review the feedback for ways in which we can improve the guest experience. If you have any additional comments, please do not hesitate to reach out to us.We hope you'll stay with us again soon, and until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

8/10 Good

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although in shoppi g district after 9pm quiet! All great but pool area needs work-rust v small hottub lack of pool interior lights
Stayed 1 night in Feb 2024
Response from Marie, Guest Services Manager on Feb 21, 2024
Hi Edwin,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON and for taking the time to provide feedback regarding your stay. Our staff strives to ensure each guest has an exceptional hotel experience. We are glad to hear you enjoyed your stay and sincerely appreciate your feedback about areas in which we could improve. Guest feedback, such as yours, is invaluable to us, as we continually review comments received and make changes to improve the guest experience for future guests. We hope you'll stay with us again soon. Until then, safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

2/10 Terrible

Holly

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is in need of a renovation bad!. The shower and tub in the king suite room had rust and mold around it!. We had been locked out of our room 4 different times needing to get our key card reactivated!. The hot tub was filthy and not filled to completely work correctly!. The rooms were not insulated well at all you could hear kids running the halls all night and screaming and the other clients have full on conversations through the walls!. The bed was also so noisy and we had a beautiful window w a beautiful view but in the morning it was impossible to see out of it due to not being insulated must be!. To be honest we were disappointed with our stay at this property we are frequent travelers, we frequently stay at hotels of this name this was not the best but passing by and in need of place for a night it will do, NOT a place to stay for a vacation tho that’s for sure!. Granted the only GOOD thing I can say about this property is that the staff is super friendly and inviting!.
Stayed 2 nights in Feb 2024
Response from Marie, Guest Services Manager on Feb 21, 2024
Dear Holly,Thank you for being an IHG One Rewards Club Member and for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations.I want to offer you my sincere apologies for not meeting your expectations. I understand the frustration of hoping to relax and unwind while you're away from home, only to discover a number of inconveniences. Our staff strives to provide guests with an exceptional hotel experience, so thank you for recognizing our friendly staff, despite your disappointment in other aspects of your stay.Please know, we take guest feedback very seriously. We continuously review guest feedback, such as yours, to make appropriate changes to improve the guest hotel experience. Rest assured, we will check into the conditions you described in the bathroom and will address them with our staff.Again, I apologize for not meeting the mark this time; I hope you will give us another chance to show you this experience was truly an exception and not the norm.If you have any additional comments, please do not hesitate to reach out to us directly.And again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marie, Guest Services Manager on Feb 20, 2024
Hi Joe,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking time to rate your stay.Our staff strives to ensure each guest has an exceptional hotel experience and we are so happy to hear your stay was positive.We hope we'll have the opportunity to serve you again and you'll stay with us again soon. Until then, we wish you safe travels.With gratitude,

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, good view of mountains and Scranton area.
Stayed 1 night in Feb 2024
Response from Marie, Guest Services Manager on Feb 20, 2024
Dear John,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate and review your stay.From friendly staff to sizeable rooms with a beautiful view of the Lackawanna Valley, we strive to provide every guest with an exceptional hotel experience and are so happy to hear you were pleased with your stay.We hope you'll provide us the opportunity to serve you again with a future stay at our hotel. Until then, we wish you safe travels.With gratitude,

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marie, Guest Services Manager on Feb 20, 2024
Hi Kimberly,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate your stay.Our staff strives to provide every guest with an exceptional hotel experience. We are happy to hear you enjoyed your stay.We hope we'll have the opportunity to serve you again. Until then, wishing you safe travels.With gratitude,

10/10 Excellent

Jaffa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024
Response from Marie, Guest Services Manager on Feb 14, 2024
Hi Jaffa,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to provide feedback regarding your stay. Our staff strives to provide guests with an exceptional hotel experience, and we are so pleased to hear you experienced great service during your stay.We hope you will provide us the opportunity to serve you again for another night of comfort and relaxation. Until then, we wish you safe travels.Again, thank you for your comments and for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Marie, Guest Services Manager on Feb 14, 2024
Hi James,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations.We appreciate the time you took to rate your stay. Our staff strives to provide every guest with an exceptional hotel experience every time they stay with us. We are so pleased to hear your experience was positive. We will share your positive feedback with the staff.We hope you will provide us the opportunity to serve you again soon. Until then, wishing you safe travels.Again, thank you for choosing Holiday Inn Express DICKSON CITY SCRANTON.With gratitude

2/10 Terrible

Bryan

Traveled with family and small children
Disliked: Amenities
Pool wasn’t open.
Stayed 1 night in Jan 2024
Response from Lisa B., Guest Services Representative on Jan 31, 2024
Hi Bryan,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs.Our staff strives to provide each of our guests with an exceptional hotel experience. While some circumstances are beyond our control and require the disruption of our typical amenities without notice, I certainly understand your frustration in choosing our hotel to enjoy the pool only to arrive and find out the pool was closed.I hope you will give us another chance to prove ourselves to you and you will see your recent experience was an exception, and certainly not the norm, in our hotel.If you have any additional comments or questions, please do not hesitate to contact me directly at holidayinndcfeedback@gmail.com.Again, I sincerely apologize for the experience you had and thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 Excellent

peter

Liked: Property conditions & facilities
Excellent friendly staff
Stayed 1 night in Jan 2024
Response from Lisa, Guest Services Representative on Jan 29, 2024
Hi Peter,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations.Our staff strives to provide an exception hotel experience for each and every guest. We are so glad to hear you were able to have a positive experience with our staff.Guest feedback is greatly appreciated as it allows us to recognize where our staff is excelling and make any changes to improve the experience for future guests. We sincerely appreciate you taking the time to provide your feedback. If you have any additional comments or concerns, please reach out to me directly at holidayinndcfeedback@gmail.com.I hope we'll have the chance to serve you again in the future. Until then, safe travels.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cookies and friendly staff
Stayed 3 nights in Jan 2024
Response from Lisa on Jan 24, 2024
Hi Josh,Thank you for choosing the Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for being an IHG One Rewards Club Member.We appreciate you and the time you took to provide a review of your experience. Our staff makes it a priority to ensure guests have a positive hotel experience when they stay with us. We are so happy to hear you were able to experience our friendly staff and enjoy the complimentary cookies we provide in our lobby Monday through Thursday evenings.We hope you will stay with us again soon. Until then, wishing you safe travels.Thank you again for choosing Holiday Inn Express & Suites.

10/10 Excellent

Adair

Excellent front desk workers
Front desk workers were excellent. Very polite and friendly. Lots of helpful information. Room was clean and bed was comfortable.
Stayed 1 night in Jan 2024
Response from Lisa on Jan 15, 2024
HI Adair,Thank you for choosing the Holiday Inn Express & Suites DICKSON CITY SCRANTON.We strive to provide an exceptional experience for every guest. We are pleased to hear you had a positive experience in your interactions with our staff and the conditions of your room. We hope you'll come back and stay with us again soon. Until then, safe travels!

10/10 Excellent

Kenneth

Stayed 1 night in Jan 2024
Response from Marie, Guest Services Manager on Feb 14, 2024
Hi Kenneth, Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations.We appreciate you taking the time to rate your experience at our hotel. Our staff strives to provide guests with an exceptional hotel experience, and we are so pleased to hear you enjoyed your stay.Please know that your feedback is invaluable to us. We use guest feedback, such as yours, to continuously make appropriate changes to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice. The problem I had was the hot water for showering was inconsistent, especially early in the morning
Stayed 1 night in Jan 2024
Response from Lisa on Jan 13, 2024
Hi James,Thank you for choosing the Holiday Inn Express & Suites DICKSON CITY SCRANTON.Thank you for the time you took to provide your feedback. The feedback received allows us to make appropriate changes to meet the needs and expectations for future guest stays. Our staff makes it a priority to provide our guests with the best experience possible. We are sorry the water temperature was inconsistent during your stay; however, we are glad you found our everything else to be "very nice". We hope you'll give us the opportunity to regain your trust during a future stay. Until then, safe travels!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, and quiet. Good breakfast and very convenient location.
Stayed 1 night in Jan 2024
Response from Lisa on Jan 8, 2024
Thank you for taking the time to provide a review of the Holiday Inn Express & Suites - DICKSON CITY SCRANTON. Our hotel staff strives to provide an exceptional guest experience and we are glad to hear you had a positive experience.We hope you'll come back soon!And thank you again!!

10/10 Excellent

sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great spot! The room was so clean and the beds were so comfortable. This hotel has the best breakfast too!
Stayed 1 night in Dec 2023
Response from Lisa on Jan 8, 2024
Hi Sheila,Thank you for staying at the Holiday Inn Express & Suites - DICKSON CITY SCRANTON and for taking the time to provide a review.We are so glad to hear you had a positive experience with the conditions of our rooms and breakfast. We hope to see you again soon!

10/10 Excellent

MARK A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and great service
Stayed 1 night in Jan 2024
Response from Lisa on Jan 8, 2024
Thank you for taking the time to review your stay at the Holiday Inn Express & Suites - DICKSON CITY, Mark A. We are glad to hear you enjoyed your stay and hope you'll stay again soon!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lisa on Jan 8, 2024
Thank you for the 10/10 rating! We're glad to see you enjoyed your stay and hope you'll be back.

10/10 Excellent

Sundaresh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

mansoo

Stayed 1 night in Dec 2023

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay - Would Stay Again!
We had a late check in and the staff member was so welcoming. We also love the hot breakfast that is provided.
Stayed 1 night in Dec 2023

2/10 Terrible

fortier

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
A bunch of thieves. Never expedia again. Take advantage of an elderly person's mistake to make more money
Stayed 1 night in Dec 2023

6/10 Okay

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Stayed 1 night in Dec 2023

8/10 Good

loretta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Lowell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to stay on our trip. Convenient walking to restaurants. Clean hotel & comfortable beds.
Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Breakfast was excellent. Would stay again.
Stayed 3 nights in Nov 2023