Property amenity

Reviews of Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel

3 out of 5
Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel
600 Wildflower Drive at Route 115, Wilkes-Barre, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 798 out of 1367 reviews" "
Rating 8 - Good. 306 out of 1367 reviews" "
Rating 6 - Okay. 147 out of 1367 reviews" "
Rating 4 - Poor. 68 out of 1367 reviews" "
Rating 2 - Terrible. 48 out of 1367 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. The room and facilities were clean and updated. The on site dinning dining and bar were very convenient and the food offerings were varied and good. The breakfast (included) was better than most.
Stayed 1 night in Mar 2024

10/10 Excellent

Francis, saint marys

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room is good size and comfortable. No microwave or fridge in the room. Only 1 coffee k cup and only 1 hot cup.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome the property is clean and a good area
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and dining. Great value for money.
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

louis

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Barry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the on site restaurant/r and the outdoor fire pit was really nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel !! Will stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff have all been extremely pleasant and helpful. The room is a nice oversized space with a desk and a corner sofa. The breakfast buffet was tasty, proper temperature food, and good variety. Good price too. We will definitely stay here again when in the area and will highly recommend this hotel.
Stayed 1 night in Mar 2024

6/10 Okay

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room & furniture were worn & outdated. Drapes & carpet were dirty as was fabric on couch. Room was a disappointment after staying @ a Holiday Inn Express in Roanoke, Virginia the previous night.
Stayed 1 night in Mar 2024

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub wasn't working
Stayed 2 nights in Mar 2024

10/10 Excellent

Kimberly, Southampton

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
My friend and I booked here as we were going to a Dark Star Orchestra concert @ F.M. Kirby venue. Hotel staff are very helpful, friendly, professional, and went above & beyond to make our stay so enjoyable. Will definitely book here again:) Excellent buffet breakfast in AM!!
Stayed 1 night in Mar 2024

8/10 Good

Branden

Traveled with partner
Liked: Cleanliness
Hotel is very clean, although if you do a deep inspection, you can see typical wear and tear, wallpaper peeling and the like, but not a speck of dirt. The staff is hit or miss, some are so pleasant you can't help but smile, others give the typical, not rude, but obviously they come to work everyday questioning how life led them to this position. Rooms are quiet, vending machines are all sold out. Some great, some average, overall a nice place to stay that doesn't break the bank.
Stayed 1 night in Mar 2024

8/10 Good

Carl

Traveled with group
Liked: Amenities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Reynaldo, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice, clean hotel. The staff are friendly and helpful. There is an option to include breakfast which is a buffet style setup. You can also order off a menu for breakfast but it appears you have to ask for a menu. Overall it was a nice stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Margery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway, nice restaurant good food after traveling all day. Love the sauna!
Stayed 1 night in Mar 2024

6/10 Okay

Amanda, Brockville

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff. Very old property that really needs a renovation.
Stayed 1 night in Mar 2024

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Beautiful, clean and spacious room. Front desk were very friendly. Delicious breakfast with plenty to choose from. We were very happy with our stay. Thank you!
Stayed 1 night in Mar 2024

10/10 Excellent

Henrita, Navan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were superb!! The location was excellent… convenient to highway, but nice and quiet. Nice to have the Bistro onsite and the food there was excellent! Breakfast was good. Room was superb and clean and space. Would definitely recommend and would definitely stay again!!
Stayed 1 night in Mar 2024

10/10 Excellent

Linda J.

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the property. Entrance was so open and beautifully decorated. Reception was so welcoming. Food in restaurant was delicious and staff were welcoming.
Stayed 1 night in Mar 2024

10/10 Excellent

Heidi, Myrtle Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 1 night in Mar 2024

6/10 Okay

Christopher, Orleans

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Main lobby and restaurant look very nice but rooms have been neglected. Sheets had a stain on them, no Kleenex anywhere, toilet seat was a pain and very hard to flush the toilet. Main issue was the hot water. When I told the lady at the front desk there was no hot water she wasn't surprised and said many rooms didn't. Then why doesn't someone check the room you are renting out before letting anyone stay in it? The hotel didn't look full so I'm sure there must have been a room with hot water for us. Not an impressive visit for a Holiday Inn.
Stayed 1 night in Mar 2024

8/10 Good

Tracie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were very professional. The room was clean and fresh. I would definitely stay there again, but I would not plan to eat there for an evening meal. The pizza was horrid. I could not eat more than the toppings and a bit of the odd tasting cheese. At another stay there I had fried tilapia and fries. This was palatable. The pizza was simply not eatable.
Stayed 1 night in Feb 2024

10/10 Excellent

George, Gibsonia

Liked: Cleanliness, staff & service
All good. Property needs to pay more attention to detail. 2 ice machines broken. Signage in elevators need repaired. Really like the place. Great location for us when traveling to Massachusetts. Great price and breakfast always good at very reasonable price. Wife left purse in lobby. They phoned us and sending to our final stop. Super nice. Thank you.
Stayed 1 night in Mar 2024

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very pretty spot with gas fireplaces in the outdoor patio area
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Traveled with partner
Liked: Staff & service, property conditions & facilities
Conveniently located to hospital. loud music late at night made it difficult to sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

Mitch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional. The room was excellent
Stayed 1 night in Feb 2024

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Richard, Bensenville

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The first night i had great pillows and strong shower. Second visit rubber pillows and weak shower.
Stayed 1 night in Feb 2024

2/10 Terrible

Armando

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is infested with bugs 🐞 and all they said is because they like light which is the stupidest thing I ever heard
Stayed 1 night in Feb 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the bar/restaurant, the fire pit and view, my comfortable clean room, and breakfast options. Friendly Manager and staff! My second time staying here, I'll return again.
Stayed 1 night in Feb 2024

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Property conditions & facilities
Did not believe that they allowed an organization to have loud parties in several locations of the facility. This is not a concert venue or convention center. Disturbing the quiet time well in to the early morning hours. Toilet handle broken off. Tv worked intermittently.
Stayed 3 nights in Feb 2024

8/10 Good

Tammy, Bloomingdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to contact me saying the room I booked was no longer available. I got the message when I got to the hotel. I was ready to be annoyed, however they gave me a room that worked for me. As well as a $50.00 discount card towards the bistro restaurant on site. How can I complained about that! All in all everything was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and organized.
Stayed 1 night in Feb 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was wonderful- clean, quiet. Restaurant left something to desire for the prices. Only complaint is that Expedia overcharged me.
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable. Professional service.
Stayed 1 night in Feb 2024

6/10 Okay

Alice

Liked: Amenities, property conditions & facilities
The room should've been more cleaner there was a old soda can under the bed and the beds seem to be slept in and no hot water to take a shower
Stayed 1 night in Feb 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is a newer one. We have stayed at that location many years ago in an earlier motel at that site. This new facility is much better and taller. The view from the top floor is worth the stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and the workers here are welcoming. The facilities are nice and I got the breakfast so I look forward to trying it. The pool was nice too.
Stayed 1 night in Feb 2024

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Feb 2024

8/10 Good

Alex

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The only rooms that had a microwave or mini fridge were the "suites", the door at the bottom of the stairwell was emergency exit only with an alarm, so the only exit from the top floors was the elevator. One restaurant closed at 10,the other did not open until 4, so there was a considerable gap between available food. Only positive I have is that the staff was accommodating and friendly.
Stayed 4 nights in Jan 2024

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & Friendly staff.
Stayed 1 night in Feb 2024

8/10 Good

Laurie A.

Stayed 1 night in Feb 2024