Ratings based on 475 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Nice hotel, snow storm

Posted Mar 18, 2017
Pros: EVERYTHING !!!
I had to stay at the hotel for my job at the hospital due a severe snow storm for the 3 nights, the staff was excellent. They helped with everything from helping me with my bags thru the snow to helping me get my car out of the snow !! I cannot say enough great things about the Wilkes Barre Holiday Inn !! I have been working at the hospital for 14 years and have stayed at other hotels over the years and the Holiday Inn was by far the BEST for everything from the awesome rooms, cleanliness and helpful and courteous staff members ! I will never stay anywhere else again !!!
Comment from Hotel Management
Mar 19, 2017 by ed, Hotel Management
We cannot even begin to express how much we appreciate your words. All we can humbly say is, "Thank you".
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

One of our favorite hotels

Posted Mar 14, 2017
This is our 3rd stay at this hotel. It is a good stop over between our trips to NY & VA. we love tge pool, hot tub, and nice brrakfast. staff is always very nice. The bedding is so fluffy & clean!
Comment from Hotel Management
Mar 19, 2017 by ed, Hotel Management
We are so appreciative of you comments. We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sewell, NJ

Nice view overlooking the valley

Posted Feb 22, 2017
Pros: Accessibility
Location: Casino, shopping store, winter resort
Restfull sleep and excellent breakfast. Friendly hotel staff. Ample parking spot.
Comment from Hotel Management
Feb 23, 2017 by ed, Hotel Management
Thank you for the compliment on the parking spot! (as well as everything else!)
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach, VA

Nice hotel convenient to 476 and 81.

Posted Feb 19, 2017
Beautiful facility. There was a large tour group of families in the hotel while I was there, so there was a lot of noise/ running in the halls/slamming doors, but otherwise a good place for anow overnight stop. Great pizza from the on-prem restaurant.
Comment from Hotel Management
Feb 23, 2017 by ed, Hotel Management
We like the pizza too. It is our own tomato sauce blend of cheeses that makes it so great. I often order one to take home, and, when you are here again, you can as well. See you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

New is nice.

Posted Feb 18, 2017
Very nice HI Express. New(er). One day, someone will take a shot at making breakfast...good. Not here. Not yet.
Comment from Hotel Management
Feb 23, 2017 by ed, Hotel Management
Thank you for those stars! Just for clarification, we do offer an a la carte breakfast, as well as an extensive buffet. Hope to see you again!
1 out of 5
by A verified traveler from W

Nice modern room.

Posted Feb 12, 2017
Was a terrible stay. Extremely loud bus group making terrible noise til all hours of the morning. After complaining to the front desk was told they should have told us their was a bus trip and did nothing about the issue. At checkout told clerk about stay and he said he could not discount our room since we booked it through expedia.
Comment from Hotel Management
Feb 23, 2017 by ed, Hotel Management
I apologize that you experienced noise on your trip from other guests. We did have security on site, and I am aware that they were dispatched to deal with any issues. It is never an enjoyable experience when some guests ruin the evening for others. We are sorry that this happened.
4 out of 5
Recommended
for Everyone
by A verified traveler

Over night stay

Posted Jan 17, 2017
Pros: Everything
Cons: Just fine
Location: Great easy drive to what you need in location.
Spent the night at Holiday Inn Wilkes Barre - East Mountain, was really nice, stayed in a suite, very cute, liked the french doors, easy access off highway. Lobby very welled maintained, staff friendly and helpful. Didn't get to go to Bistro to watch game. Great view from suite, very clean and cozy. Walked in snow to gazebo for pictures in snow, great scenery.The Mohegan Sun - Poconos within minutes, offers shuttle to casino, didn't use. Had dinner at Rustic Kitchen excellent. Would visit again, no complaints.
Comment from Hotel Management
Jan 23, 2017 by ed, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from East Greenville

Clean and Newly renovated

Posted Jan 15, 2017
My husband and I enjoyed our stay in this hotel. The rooms were clean and spacious and we enjoyed the pool and fitness area. The breakfast buffet was also very good. The hotel looked newly renovated.
Comment from Hotel Management
Jan 17, 2017 by ed, Hotel Management
Thank you! We hope to see you again! (Yes, we were completely renovated in 2014-2015.)
4 out of 5
Recommended
for Everyone
by A verified traveler

slow to deal with snow

Posted Dec 30, 2016
The hotel was great, but there was a snow storm in the morning and they were very slow to deal with it. It was very slippery in the porte cohere and while I was checking out, someone came in to tell them they needed to spread some salt. The person at the front desk said they would do something about it but they didn't. When we were trying to pack the car, it was a mess. It was also difficult to get out of the parking lot because they never put down any salt.
Comment from Hotel Management
Jan 9, 2017 by ed, Hotel Management
Thank you for staying with us recently! We are glad you enjoyed your visit. Thank you for relaying the experience of the snow in the parking lot. We will look into our response from that morning, to see what could have been done better. Thank you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Pleasant Stay

Posted Dec 30, 2016
Location: Free shuttle to the casino. Easy on/off highway.
Have stayed here multiple times for the Christmas holiday. Lobby nicely decorated. Staff very friendly. Good size rooms. Free shuttle to the casino.
Comment from Hotel Management
Jan 17, 2017 by ed, Hotel Management
Thank you for coming back every year! We'll be here for you again next year as well!