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Reviews of Microtel Inn & Suites by Wyndham Dickson City/Scranton

2 out of 5
Microtel Inn & Suites by Wyndham Dickson City/Scranton
232 Main Street, Scranton, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 744 out of 1270 reviews" "
Rating 8 - Good. 344 out of 1270 reviews" "
Rating 6 - Okay. 82 out of 1270 reviews" "
Rating 4 - Poor. 72 out of 1270 reviews" "
Rating 2 - Terrible. 28 out of 1270 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Claire Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Robert

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When entering you drive past an abandoned building. It was unsettling.
Stayed 1 night in Apr 2024

8/10 Good

Nicole

Business traveler
Overall I slept well property is kept clean. The breakfast was nothing to brag about .
Stayed 1 night in Apr 2024

10/10 Excellent

Amena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was exceptionally friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Kendra J

Traveled with family
Liked: Cleanliness, staff & service, amenities
Carpet needs to be cleaned in our room.
Stayed 1 night in Apr 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is clean, the stuff is helpful and friendly
Stayed 3 nights in Mar 2024

10/10 Excellent

Jewels

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay youll be satisfied
Stayed 2 nights in Mar 2024

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
We’d come back. Breakfast was a bit skimpy. The directions to get into the property were confusing. No clear signs where to make that right turn.
Stayed 1 night in Apr 2024

6/10 Okay

Dale

Traveled with family
Liked: Staff & service
The futon in the room was old and worn out. The breakfast choices were sub par compared to other Microtel establishments we have stayed at in the past. Access to hotel was confusing and lacked visual signage. Overall there is room for improvement.
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here. Everything is always wonderful. Great deal for the price!
Stayed 3 nights in Mar 2024

10/10 Excellent

Edwina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great. Area around it is busycrowes hard to get into
Stayed 1 night in Mar 2024

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel to stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Edwina

Traveled with partner
Everything was good. Minor cosmetic deficiencies
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk stafe was friendly! Happy with the stay and rooms were fine.
Stayed 3 nights in Mar 2024

8/10 Good

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. The staff were very friendly and polite. We’d stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Geoffrey, Carleton Place

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, room clean & beds very comfortable. Breakfast however, was VERY poor offering only ‘continental’ style, all cold & few options. Sadly, for Microtel, this hasn’t changed in years whereas their competition has, with most others having a hot (eggs, sausage, a on, etc), nutritious breakfast being more the ‘norm’ these days!
Stayed 1 night in Mar 2024

6/10 Okay

Angelo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. Staff is very friendly and helpful. Furniture in the room needs to be replaced. Sofa bed was very dirty and old. Mattress was ok. Very practical to have microwave and fridge with freezer. Room was nice size and you could open window for fresh air. Breakfast is very very limited but ok. Hotel entrance is a little tricky to find. Location is great right off the highway. I would recommend when traveling. .
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here several times. Great hotel especially for the price point.
Stayed 2 nights in Mar 2024

10/10 Excellent

Viviana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024

10/10 Excellent

Annemarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was as described and right off the highway.
Stayed 1 night in Mar 2024

6/10 Okay

Brian

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Check in lady was very helpful getting us a great room and then came up to the room to sort a few things out for us.
Stayed 1 night in Mar 2024

8/10 Good

adele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located, well run, clean and a great deal for the price. The only dislike is the breakfast. It needs to offer better coffee, fruit and a better fare all around.
Stayed 1 night in Mar 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable
Stayed 3 nights in Mar 2024

10/10 Excellent

Cathlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the traffic noises
Stayed 1 night in Mar 2024

8/10 Good

Mark

Stayed 1 night in Mar 2024

4/10 Poor

Hilary

Stayed 1 night in Mar 2024

10/10 Excellent

Corinne

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
All around comfortable & clean
Stayed 1 night in Mar 2024

6/10 Okay

Dawn

Traveled with partner
Liked: Amenities
Disliked: Staff & service
Had a 7 night stay and it says they will clean room every other day... After the 5th day I had to complain for my room to be cleaned. Also had to ask for towels a few days. Hallways were noisy late at night.
Stayed 7 nights in Mar 2024

8/10 Good

Jason, Roseto

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lot is small and a little weird to get into. But once you’re here it is a solid operation. 24 hour coffee bar and the people who work here are really nice. Great value for the price!
Stayed 7 nights in Mar 2024

8/10 Good

Yilei

Stayed 1 night in Mar 2024

8/10 Good

Haniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place to stay if you are pacing through. Room was good and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Santine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Selin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

sylvain

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel accueil, chambre spacieuse. Tout fonctionne à merveille. Je recommande
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Free , easy parking. Dislike : low water pressure.
Stayed 1 night in Mar 2024

10/10 Excellent

Josh

Stayed 1 night in Mar 2024

8/10 Good

robin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was awful- hardly any options
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
I sincerely apologize for any inconvenience you experienced with our breakfast service during your stay. Your feedback is highly valuable to us, and we genuinely regret that we fell short of meeting your expectations.I understand how important a satisfying breakfast is to start the day right, and I am sorry that we did not meet your culinary preferences. Rest assured, we take your comments seriously, and I will personally address this matter with our kitchen staff to ensure that we can improve the quality and variety of our breakfast offerings.Once again, I apologize for any inconvenience caused, and I genuinely appreciate your understanding and the opportunity to make amends.Thank you

10/10 Excellent

KaiMay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was that it was difficult to find the entrance of the hotel from the main road especially late at night. Also the walls were a little thin as I could hear the neighboring room pretty clearly. Despite this, the hotel was very clean, the beds were comfortable, and breakfast was basic but good. I would consider returning if I needed to be in that area again without hesitation.
Stayed 1 night in Feb 2024
Response from Kat on Mar 2, 2024
Thank you for providing feedback on your recent stay with us. We do apologize as it can be difficult locating the entrance to our property. We are pleased to hear you enjoyed our clean rooms and comfortable beds. Your words and encouragement mean a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

8/10 Good

Lori, Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very nice staff, but the included continental breakfast was not as good as when we previously stayed there. The front desk clerk was also responsible for stocking the breakfast food and supplies on that day, probably due to a staff shortage. Otherwise a nice place to stay, close to highway 81 (a bit noisy from transport trucks at times). The parking lot is a bit tricky to access, but fine once you know where the entrance is!
Stayed 1 night in Feb 2024
Response from Kat on Mar 2, 2024
Thank you for providing feedback on your recent stay with us. We are pleased to hear you enjoyed our cleans rooms and nice staff. Your words and encouragement mean a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kat on Mar 2, 2024
Thank you for providing feedback on your recent stay with us. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

10/10 Excellent

Amanda

Stayed 1 night in Feb 2024

4/10 Poor

Lenarda, WINDSOR MILL

Traveled with family
Liked: Staff & service
I usually do not have a bad experience at this location. However, my room smells like mildew and somewhat smoke. There was no remote to turn the TV on. I decided to call the front desk but notice there where no buttons on the phone. My daughter attends college close and I've stayed here when visiting for the past 4 yrs. I am quite surprised.
Stayed 1 night in Feb 2024
Response from Kat on Feb 27, 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Dickson City/Scranton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room had an odor, no remote, and no buttons on the phone. Please rest assured that we have taken the appropriate measures to address and resolve the problem to prevent future occurrences. Thank you again for your comments and we hope to serve you better in the future.

10/10 Excellent

eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall really good stay, staff is friendly and definitely deserves a pay raise
Stayed 1 night in Jan 2024
Response from Kat on Feb 25, 2024
Thank you for taking the time to tell us about your experience with us. We are very pleased to hear you had a good stay and enjoyed our friendly staff. Your words and encouragement mean a lot to us. We hope to see you back soon!

10/10 Excellent

eric

Stayed 1 night in Feb 2024

8/10 Good

Javon

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Kat on Feb 25, 2024
Thank you for providing feedback on your recent stay with us. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kat on Feb 25, 2024
Thank you for providing feedback on your recent stay with us. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Access a little dicey
Stayed 1 night in Feb 2024
Response from Kat on Feb 27, 2024
Thank you for providing feedback on your recent stay with us. We apologize for the inconvenience as we do understand it can be difficult accessing our property. We have provided your comments to our leadership team.We appreciate your feedback and are always looking for ways to improve.

4/10 Poor

David

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Card for check in didn’t work twice
Stayed 1 night in Feb 2024
Response from Kat on Feb 27, 2024
Thank you for your feedback on your recent stay with us. We apologize you experienced an issue with card at check in. We appreciate your feedback and are always looking for ways to improve.

10/10 Excellent

TJ

Stayed 1 night in Feb 2024