Lobby

Reviews of Microtel Inn & Suites by Wyndham Dickson City/Scranton

2 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 737 out of 1252 reviews" "
Rating 8 - Good. 337 out of 1252 reviews" "
Rating 6 - Okay. 81 out of 1252 reviews" "
Rating 4 - Poor. 68 out of 1252 reviews" "
Rating 2 - Terrible. 29 out of 1252 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Angelo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. Staff is very friendly and helpful. Furniture in the room needs to be replaced. Sofa bed was very dirty and old. Mattress was ok. Very practical to have microwave and fridge with freezer. Room was nice size and you could open window for fresh air. Breakfast is very very limited but ok. Hotel entrance is a little tricky to find. Location is great right off the highway. I would recommend when traveling. .
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here several times. Great hotel especially for the price point.
Stayed 2 nights in Mar 2024

10/10 Excellent

Viviana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024

10/10 Excellent

Annemarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was as described and right off the highway.
Stayed 1 night in Mar 2024

6/10 Okay

Brian

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Check in lady was very helpful getting us a great room and then came up to the room to sort a few things out for us.
Stayed 1 night in Mar 2024

8/10 Good

adele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located, well run, clean and a great deal for the price. The only dislike is the breakfast. It needs to offer better coffee, fruit and a better fare all around.
Stayed 1 night in Mar 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable
Stayed 3 nights in Mar 2024

10/10 Excellent

Cathlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the traffic noises
Stayed 1 night in Mar 2024

4/10 Poor

Hilary

Stayed 1 night in Mar 2024

10/10 Excellent

Corinne

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
All around comfortable & clean
Stayed 1 night in Mar 2024

6/10 Okay

Dawn

Traveled with partner
Liked: Amenities
Disliked: Staff & service
Had a 7 night stay and it says they will clean room every other day... After the 5th day I had to complain for my room to be cleaned. Also had to ask for towels a few days. Hallways were noisy late at night.
Stayed 7 nights in Mar 2024

8/10 Good

Jason, Roseto

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lot is small and a little weird to get into. But once you’re here it is a solid operation. 24 hour coffee bar and the people who work here are really nice. Great value for the price!
Stayed 7 nights in Mar 2024

8/10 Good

Haniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place to stay if you are pacing through. Room was good and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Santine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Selin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

sylvain

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel accueil, chambre spacieuse. Tout fonctionne à merveille. Je recommande
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Free , easy parking. Dislike : low water pressure.
Stayed 1 night in Mar 2024

10/10 Excellent

Josh

Stayed 1 night in Mar 2024

8/10 Good

robin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was awful- hardly any options
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
I sincerely apologize for any inconvenience you experienced with our breakfast service during your stay. Your feedback is highly valuable to us, and we genuinely regret that we fell short of meeting your expectations.I understand how important a satisfying breakfast is to start the day right, and I am sorry that we did not meet your culinary preferences. Rest assured, we take your comments seriously, and I will personally address this matter with our kitchen staff to ensure that we can improve the quality and variety of our breakfast offerings.Once again, I apologize for any inconvenience caused, and I genuinely appreciate your understanding and the opportunity to make amends.Thank you

10/10 Excellent

KaiMay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was that it was difficult to find the entrance of the hotel from the main road especially late at night. Also the walls were a little thin as I could hear the neighboring room pretty clearly. Despite this, the hotel was very clean, the beds were comfortable, and breakfast was basic but good. I would consider returning if I needed to be in that area again without hesitation.
Stayed 1 night in Feb 2024
Response from Kat on Mar 2, 2024
Thank you for providing feedback on your recent stay with us. We do apologize as it can be difficult locating the entrance to our property. We are pleased to hear you enjoyed our clean rooms and comfortable beds. Your words and encouragement mean a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

8/10 Good

Lori, Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very nice staff, but the included continental breakfast was not as good as when we previously stayed there. The front desk clerk was also responsible for stocking the breakfast food and supplies on that day, probably due to a staff shortage. Otherwise a nice place to stay, close to highway 81 (a bit noisy from transport trucks at times). The parking lot is a bit tricky to access, but fine once you know where the entrance is!
Stayed 1 night in Feb 2024
Response from Kat on Mar 2, 2024
Thank you for providing feedback on your recent stay with us. We are pleased to hear you enjoyed our cleans rooms and nice staff. Your words and encouragement mean a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kat on Mar 2, 2024
Thank you for providing feedback on your recent stay with us. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

10/10 Excellent

Amanda

Stayed 1 night in Feb 2024

4/10 Poor

Lenarda, WINDSOR MILL

Traveled with family
Liked: Staff & service
I usually do not have a bad experience at this location. However, my room smells like mildew and somewhat smoke. There was no remote to turn the TV on. I decided to call the front desk but notice there where no buttons on the phone. My daughter attends college close and I've stayed here when visiting for the past 4 yrs. I am quite surprised.
Stayed 1 night in Feb 2024
Response from Kat on Feb 27, 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Dickson City/Scranton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room had an odor, no remote, and no buttons on the phone. Please rest assured that we have taken the appropriate measures to address and resolve the problem to prevent future occurrences. Thank you again for your comments and we hope to serve you better in the future.

10/10 Excellent

eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall really good stay, staff is friendly and definitely deserves a pay raise
Stayed 1 night in Jan 2024
Response from Kat on Feb 25, 2024
Thank you for taking the time to tell us about your experience with us. We are very pleased to hear you had a good stay and enjoyed our friendly staff. Your words and encouragement mean a lot to us. We hope to see you back soon!

10/10 Excellent

eric

Stayed 1 night in Feb 2024

8/10 Good

Javon

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Kat on Feb 25, 2024
Thank you for providing feedback on your recent stay with us. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kat on Feb 25, 2024
Thank you for providing feedback on your recent stay with us. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Access a little dicey
Stayed 1 night in Feb 2024
Response from Kat on Feb 27, 2024
Thank you for providing feedback on your recent stay with us. We apologize for the inconvenience as we do understand it can be difficult accessing our property. We have provided your comments to our leadership team.We appreciate your feedback and are always looking for ways to improve.

4/10 Poor

David

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Card for check in didn’t work twice
Stayed 1 night in Feb 2024
Response from Kat on Feb 27, 2024
Thank you for your feedback on your recent stay with us. We apologize you experienced an issue with card at check in. We appreciate your feedback and are always looking for ways to improve.

10/10 Excellent

TJ

Stayed 1 night in Feb 2024

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its well situated in Dickson city.
Stayed 2 nights in Feb 2024
Response from Kat on Feb 19, 2024
Thank you for providing feedback on your recent stay with us. We are pleased to hear you enjoyed our location. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
stay was fine, staff friendly. continental breakfast was just that, continental breakfast. if i had a complaint, it would be as with a lot of hotels, it could use some updating. but the bed was comfortable and was a nice overall stay and i would stay here again
Stayed 1 night in Feb 2024
Response from Kat on Feb 19, 2024
Thank you for providing feedback on your recent stay with us. We are pleased to hear you enjoyed our comfortable beds and friendly staff.Your words and encouragement mean a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

8/10 Good

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Feb 2024
Response from Kat on Feb 19, 2024
Thank you for providing feedback on your recent stay with us. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

4/10 Poor

Guy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Although staff were very nice, the room was not up to the standard we were expecting
Stayed 1 night in Feb 2024
Response from Kat on Feb 12, 2024
Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the room was not up to the standard you were expecting. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We are always looking for ways to improve, and appreciate the time you took to share your concerns.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this property. The room was bright, clean and the windows could be open to let in fresh air. The bed was firm and very comfortable. The bath towels were good quality. The water pressure in the shower is low but it still worked fine. Staff was very friendly and gave a great recommendation for a restaurant for dinner. The breakfast area was very clean and the coffee was quite good. I will definitely be staying here next time I’m in town
Stayed 1 night in Feb 2024
Response from Kat on Feb 11, 2024
Thank you for providing feedback on your recent stay with us. We are very pleased to hear that you enjoyed our clean rooms and comfortable beds, friendly staff, and continental breakfast. Your words and encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

10/10 Excellent

Dawain

Liked: Amenities, property conditions & facilities
Easy on off from Highway.
Stayed 1 night in Feb 2024
Response from Kat on Feb 11, 2024
Thank you for providing feedback on your recent stay with us. We are pleased to hear you enjoyed our convenient location which is easily accessible to the highway. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was huge and though there were many cars, it was not difficult to get a nice spot for our car , which is important on a winter night. As we entered , I could smell the coffee though it was late evening. The nice smiling front desk person said , that's cause it was freshly made ! He also helped us for a nice place for food delivery. We enjoyed the warm lobby to eat our dinner and had the fresh brewed coffee ! Feeling safe and having quiet surrounding with comfortable bed , was all I needed to have a good night sleep. Breakfast was well arranged , just enough for a great start!
Stayed 1 night in Jan 2024
Response from Kat on Feb 1, 2024
Thank you for providing feedback on your recent stay with us. We are very pleased to hear that you enjoyed our comfortable beds, continental breakfast, and friendly front desk staff. We will always try to make your stay more enjoyable. We hope to see you back soon!

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable , cozy and convenient place ! After a long drive, I felt so good seeing smiling and welcoming face at the front desk, easy check in , clean sheets, clean room and bathroom . Orange Juice at the breakfast surely made me ready for my day next morning. The clean smell all around was very refreshing. I will always choose this place for my stay.
Stayed 1 night in Jan 2024
Response from Kat on Feb 1, 2024
Thank you for providing feedback on your recent stay with us. We are very pleased to hear that you enjoyed our clean rooms, continental breakfast, and our welcoming front desk staff members. We will always try to make your stay more enjoyable. We hope to see you back soon!

4/10 Poor

Allece

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance to the property was so poorly marked and we had to call to find out how to even get in the parking lot. Which, turns out you have to turn down an unmarked road behind a shady garage that was not lit to find the parking lot. Them once in the room, there was visible garbage and debris in the floor which indicates it wasn’t vacuumed. The mirrors and surfaces were smudged and dirty and the smell of cleaner or perfume was overpowering. The coffee was not even warm at the breakfast and the other food was set out in a manner that anyone could have touched it and it was not covered.
Stayed 1 night in Jan 2024
Response from Tim on Jan 30, 2024
City ordinance does prohibit hotel from installing lager sign to help with better signage to mark hotel entrance.I have met with housekeeping supervisor concerning the inspection and condition of this room. We do check our coffee on a regular basis. I have met with front desk manager concerning the breakfast area comments you have posted. We appreciate the comments and effort you have made in trying to help us to strive and be better everyday.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient.
Stayed 1 night in Jan 2024
Response from Kat on Jan 30, 2024
Thank you for providing feedback on your recent stay with us. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

2/10 Terrible

Camille

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
UNDERSTAND THIS!! I WILL NEVER REVISE. ALTER OR CHANGE THE REVEIW I GAVE! IT REMAINS! I WILL ONLY EVER TE They don't want me to say how lwas screamed at by hotel front desk staff because the toilet kept failing. I called the front desk to tell them. The rep said. " So what now? You expect a new room? I said yes, if the toilet won't flush. He said, " well that's not gonna happen. I"m coming up there!"."He came to the he room, using a key and didn't even knock. I was dressed for bed.He entered the bathroom and he screams "You did this!it's your fault!! You flushed wrong! How do you flush a toilet the wrong way?l then asked him to leave my room. l was undressed. He refused. He stood over me. I said ok enough. Get out of my room. I will talk to your manager. He then said, "make me get out b"*&! I felt afraid. The hotel did nothing. In fact, when he saw me in the lobby the next morning getting coffee, he said "have a nice day Coupon user! Can't even afford a hotel."!Fearing nothing. Our service got worse after that. l used a $50 Expedia coupon. My husband fell in the lobby the 2nd day. Ambulance was called. He was disoriented and bleeding from the head. He has high blood pressure.He was taken to the hospital. They released him, but he banged his head, was light headed. It was 10:49. I called front desk and said,"we're waiting for our taxi. Can my husband wait in the room?" She not said really." Forced wait in the lobby, husband bleeding and dizzy, for the taxi. NEVER again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kat on Jan 15, 2024
Thank you for providing feedback on your recent stay with us. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

10/10 Excellent

Michael

Business traveler
Stayed 2 nights in Jan 2024
Response from Kat on Jan 15, 2024
Thank you for providing feedback on your recent stay with us. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kat on Jan 15, 2024
Thank you for providing feedback on your recent stay with us. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

8/10 Good

Jacqueline, WINDERMERE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kat on Jan 15, 2024
Thank you for providing feedback on your recent stay with us. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kat on Jan 10, 2024
Thank you for providing feedback on your recent stay with us. Your encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!

8/10 Good

Artur

Liked: Staff & service, property conditions & facilities
Dirty rooms. Stuff at front desk very nice and helpful
Stayed 1 night in Jan 2024
Response from Kat on Jan 15, 2024
Thank you for providing feedback on your recent stay with us. We apologize you were not satisfied with your stay. We have shared your review with our executive housekeeper to address the issues with the room you reserved. We are pleased to hear our front desk staff was very nice and helpful. Thank you again for your comments.

8/10 Good

lynette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was good, location off the highway was good. All and all I would recommend for anyone passing through.
Stayed 1 night in Jan 2024
Response from Kat on Jan 10, 2024
Thank you for providing feedback on your recent stay with us. Your words and encouragement means a lot to us. We will always try to make your stay more enjoyable. We hope to see you back soon!