once a grand place, but now is rundown and dirty
Posted Aug 17, 2016
at check in - new staff member was being trained and I was ignored for several minutes before greeted with a curt 'be with you in a minute'
after room key issued - proceeded to room and upon opening door found room to be either occupied or not cleaned. towels all over the floor, bed unmaid. went back to front desk and asked for another room.
new room - poor job of vacuuming, had to keep my shoes on. room had a 'dirty smell'.
AND HERE IS THE CHERRY - AS I SAT ON THE BED AND I NOTICED A SMALL BUG CRAWLING ON THE PILLOW. IT WAS A BEDBUG, YES!!!! A BEDBUG. I HAVE SEEN THEM BEFORE. THERE WAS NO MISTAKEN IT!
I packed up and almost ran to the front desk. asked for manager. the response from staff 'no manager on duty until monday'. how could you not have a manager present on the weekend, the busiest time for any hotel?
I left the hotel and drove home. what a nightmare!!!!