Courtyard

Reviews of Best Western near Lackland AFB/SeaWorld

2.5 out of 5
Best Western near Lackland AFB/SeaWorld
6855 Nw Loop 410, San Antonio, TX

Reviews

7.4

Good

Rating 10 - Excellent. 383 out of 1009 reviews" "
Rating 8 - Good. 251 out of 1009 reviews" "
Rating 6 - Okay. 163 out of 1009 reviews" "
Rating 4 - Poor. 88 out of 1009 reviews" "
Rating 2 - Terrible. 124 out of 1009 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Savanna

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love to stay here and this is where we will always pick to stay. Thank you
Stayed 2 nights in Apr 2024

6/10 Okay

Vinay

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
It looks like a 2 star property. Not the Best Western of earlier times.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear Vinay,Thank you for your feedback. We apologize that your experience did not meet the expectations set by our brand's reputation. Our goal is to provide a consistently high-quality experience across all our properties, and we regret that we fell short during your visit. We appreciate you taking the time to share your concerns, and we are committed to addressing these issues to ensure our standards are fully met. We value your patronage and hope to have the opportunity to restore your confidence in our hotel in the future.Sincerely,

10/10 Excellent

leonel treviño

Business traveler, Traveled with family
Liked: Cleanliness
Good management
Stayed 2 nights in Feb 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear leonel treviño,I am so glad to receive your compliment and share it with our entire team. It will serve as further encouragement to the team, knowing that their efforts are recognized and appreciated. We hope to see you again. Sincerely,

10/10 Excellent

leonel treviño

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good management
Stayed 2 nights in Mar 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear leonel treviño,Your business is very important to us and your satisfaction is our number one goal. We take pride in knowing that we have served you to your satisfaction, and we will keep on striving to offer you and all our guests a great experience every time. We hope you will come back and see us again soon.Sincerely,

10/10 Excellent

leonel treviño

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good management
Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear leonel treviño,I am very pleased that you left us a positive survey rating. This means so much to us at it shows that you had a satisfactory experience and that our hard work has paid off. We hope to see you again. Sincerely,

10/10 Excellent

leonel treviño

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good management
Stayed 2 nights in Jan 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear leonel treviño,Thank you for recognizing our efforts in management. We are committed to providing exceptional service and ensuring that our guests have a positive experience during their stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

leonel treviño

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good management
Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear leonel treviño,Thank you for this positive review you have left us. We always try our best to provide the best quality of service and accommodation to our guests. We are very glad that our efforts have paid off and reflected your stay. It is our hope that you will come back and see us again soon.Sincerely,

10/10 Excellent

leonel treviño

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good management
Stayed 2 nights in Mar 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear leonel treviño,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are so glad to learn that you appreciate the efforts we exert to give you a great stay. We will be using this as further encouragement to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,

6/10 Okay

leonel treviño

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good management
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear leonel treviño,Thank you for acknowledging our management team. We strive to ensure every guest experience is smooth and enjoyable, and it's gratifying to know when our efforts are recognized. We look forward to welcoming you again and continuing to meet your expectations.Sincerely,

8/10 Good

leonel treviño

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good management
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear leonel treviño,Thank you for your positive feedback regarding our management. We are pleased to hear that our efforts have met your expectations. We strive to maintain high standards of service and guest satisfaction. We look forward to your next visit and the opportunity to serve you again.Sincerely,

2/10 Terrible

leonel treviño

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff doesn’t want to clean the room
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear leonel treviño,Thank you for sharing your concerns. We apologize for the issue you've experienced regarding room cleaning during your stay. Our hotel is committed to providing a clean and comfortable environment for all our guests, and what you have described falls short of our standards. We will investigate this matter immediately with our housekeeping staff to ensure that our cleaning procedures are strictly adhered to and that this remains an isolated incident. We appreciate your feedback as it helps us to enhance our services and we hope to have the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

leonel treviño

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good management
Stayed 2 nights in Dec 2023
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear leonel treviño,Thank you for your positive feedback regarding our management. We strive to maintain high standards of service and leadership, and it's encouraging to hear that these efforts are noticed and appreciated by our guests. We look forward to continuing to provide you with excellent service in the future.Sincerely,

2/10 Terrible

leonel treviño

Business traveler, Traveled with family
The staff doesn’t want clean the room
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear leonel treviño,Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you may have experienced with the housekeeping services during your stay. It is our standard to ensure that all guest rooms are thoroughly cleaned and well-maintained. We will address this promptly with our housekeeping team to ensure that our cleaning protocols are followed meticulously and to prevent such issues from recurring. Your comfort and satisfaction are of utmost importance to us, and we appreciate your feedback to help us improve our service.Sincerely,

2/10 Terrible

leonel treviño

Traveled with family
Disliked: Cleanliness, staff & service
The staff don’t want to clean the rooms . You have to call front desk
Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 15, 2024
Dear leonel treviño,Thank you for sharing your experience. We apologize for any inconvenience caused by the housekeeping service during your stay. It is our standard practice to ensure that all guest rooms are cleaned thoroughly and regularly, and we regret if this was not effectively communicated or executed. We will address this feedback directly with our housekeeping team to ensure that our cleaning protocols are followed diligently and that any requests for additional service are handled promptly and efficiently.We value your comfort and satisfaction and hope to demonstrate our commitment to high standards during your next stay with us. Your feedback is crucial in helping us improve our service, and we appreciate you bringing this matter to our attention.Sincerely,

8/10 Good

Beverly

Liked: Cleanliness
Good Courtyard nice Breakfast in the morning Room clean/ok front desk staff helpful Could be better cleaning staff started out fine,after a day or so service for towels and coffee waned....
Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 14, 2024
Dear Beverly, Thank you for taking the time to review your stay with us. We're pleased to hear that you found our courtyard enjoyable and our breakfast satisfactory, and that our front desk staff were helpful to your needs. However, we apologize for the inconsistency you experienced with our housekeeping service as your stay progressed. We aim to provide consistent and attentive service to all our guests, and your comments are crucial for us to address these issues. We will reinforce the importance of maintaining high standards throughout a guest's entire stay with our housekeeping team. We hope to have the opportunity to welcome you back and provide a more seamless experience.Sincerely,

8/10 Good

Jas

Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine but there was a family above me who thought nothing of letting their kids (apparently) jump off the bed to the floor all thru the early night. Breakfast was actually very good with savory biscuits and gravy, among the staples. The coffee and seating was great. I’ll intentionally stay at this particular property every time on future visits
Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on Apr 14, 2024
Dear Jas,We appreciate your positive remarks about our breakfast offerings and the overall experience at our property. However, we apologize for the disturbances caused by noise from the guests above your room. We understand how important a peaceful environment is, especially in the evening hours. For any future stays, please feel free to notify our front desk of any disturbances; our team is always ready to address such issues promptly to ensure the comfort of your stay. We look forward to welcoming you back and providing a quieter, more enjoyable experience during your next visits.Sincerely,

10/10 Excellent

Darrel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drains in sink and tub drained very slowly. Otherwise perfect place! Lots of parking lot cameras.
Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 11, 2024
Dear Darrel, Thank you for sharing your positive remarks and for bringing to our attention the issue with the drains in your room. It's wonderful to hear that, apart from this inconvenience, your stay was perfect and you felt reassured by the presence of numerous parking lot cameras, enhancing the sense of security during your visit.We will promptly address the drainage issue in both the sink and tub to ensure it does not impact future guests. Our goal is to provide a flawless experience, and your feedback is invaluable in helping us maintain and improve our standards. We look forward to welcoming you back for another stay that is even more satisfying.Sincerely,

6/10 Okay

lynn

Liked: Cleanliness, staff & service, amenities
Overall nice property. Average rooms but they were clean, pool was nice but needed skimming and mattress in room was really bad. Mattress way beyond wore out. Springs coming out sides and no support when we both got on the bed there was a major dip in bed. Needs replacing. Room was clean, pillows tiny had to ask for a few more abs one thin blanket was all provided no other linen on bed but sheet and thin blanket. It was a basic hotel, clean abs close to shipping and bus stop. Ok for a night or two. Breakfast was decent most days with several options. Staff very nice and helpful
Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 11, 2024
Dear lynn, Thank you for taking the time to share your feedback about your recent stay. It's great to hear that you found the property to your liking overall, with clean rooms, a nice pool, a decent breakfast selection, and our staff being very helpful and friendly. Your comments about the quality of the mattress and the need for additional bedding are taken seriously as we continuously strive to ensure our guests have a comfortable stay.We acknowledge the mattress in your room was not up to standard, and we will certainly look into replacing it to ensure our future guests do not encounter the same issue. Additionally, we will ensure the pool is routinely skimmed for an even more enjoyable experience. We're also glad to accommodate requests for extra pillows to enhance your comfort. Your insights help us focus on areas of improvement, and we hope to welcome you back for an even more satisfying stay in the future.Sincerely,

10/10 Excellent

Jeff

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice clean and quiet
Stayed 2 nights in Apr 2024
Response from MP - Guest Relations Manager on Apr 9, 2024
Hello Jeff, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was decent for an inexpensive stay. Breakfast was decent : Waffles, eggs, biscuits and gravy, plus the basic cereal, toast, etc.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 9, 2024
Hello Ashley, Thank you for your heartwarming review about your stay in our hotel! The happiness and satisfaction of every guest comes first with us. We are happy to hear that you found our place perfect for gatherings and events. We hope to share more fantastic experiences with you again sooner!

8/10 Good

rufus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal for pice.Clean.
Stayed 3 nights in Apr 2024
Response from MP - Guest Relations Manager on Apr 6, 2024
Hello Rufus, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff was friendly.
Stayed 4 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 6, 2024
Hello Jeffrey, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Kaylin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Kaylin, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and courteous
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Ashley, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, amenities
Loved the place
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Melissa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Michael, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 Terrible

Natanael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Natanael, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Lloyd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, convenient location, very clean and courteous front desk. Thank you!
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Lloyd, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Angel, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Elizabeth, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived I was checked in quick, the front desk lady was respectful and professional. I felt safe at this location, I paid a convenient low price for a room and I would like to book again soon.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Benjamin, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

Edward

Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Edward, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Oscar

Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Oscar, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Jonathon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 4 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 16, 2024
Hello Jonathon, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Stephanie

Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 6, 2024
Hello Stephanie, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 Excellent

Traci, Glen Rose

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 16, 2024
Hello Traci, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
The area is conveniently located.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 16, 2024
Hello Allison, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Celeste

Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 2, 2024
Hello Celeste, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Minx

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , clean rooms and delicious breakfast!
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 16, 2024
Hello Minx, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Traci

Traveled with family and small children
Liked: Amenities
Great breakfast
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Traci, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Okay

Santiago

The rooms smelled like cigarette and outside didn’t feel that safe
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Santiago, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Reyna

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
AC worked great and bed was comfortable other than that it was average
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Reyna, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Noel, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello James, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Jerrieon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet clean and easy fast booking
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Mar 10, 2024
Hello Jerrieon, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

Rajendra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean your bed sheets and couches before you hand over the room key to the customer.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 10, 2024
Hello Rajendra, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Allan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near lackland afb and easy access to dining
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 16, 2024
Hello Allan, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Rodrigo

Traveled with partner
The staff were super friendly!!! Room was clean and neat. Everything was in perfect functional condition!!! Will definitely stay again!!!
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on Mar 6, 2024
Hello Rodrigo, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Good

Princess

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 6, 2024
Hello Princess, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Alex

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property uses window units for AC that are moldy and beyond filthy. When I called Expedia, instead of reimbursing our money so we could have gone on our way elsewhere, they decided to move us to another room instead. The other room smelled like urine and although it was a non smoking it smelled like smoke mixed with urine. This is the last time we book at this property.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 6, 2024
Hello Alex, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.