Ratings based on 2,857 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2018
It was a good experience. It was close to every thing. Every were we wanted to it was about a 20 min drive.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Not a bad place to lay your head down!

Posted Feb 9, 2018
The staff was great, they where nice, friendly and helpful. When I checked in i was starving and I asked for BBQ (TX), they searched internet and gave direction. I couldn't find the place they suggested, but was able to find a 3rd rated place ( per strangers request) Bill Millers or Myers :/. It was a bit greasy for my taste. But when I arrived back I to my room, the staff called to make sure I had got something to eat. Nice justure! The room was clean, carpet could use an update. Beds comfortable lots of pillows and I was able to get great rest! Didn't wake up for the breakfast, but I have stayed in BW's before and they are good with the layout of the food. The hotel was in a good area, lots of places to eat, but you need a car. I liked Cheddars a place less then two miles down the road. A shopping mall is near for those that like to spend their money! I would stay there if I travel back to SA.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Lackland

Posted Feb 5, 2018
Easy access to Lackland entry gates (both Military Road and Valley Hi gates). Lots of restaurants and shopping nearby.
Comment from Hotel Management
Feb 8, 2018 by PATRICIA, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, PATRICIA BW INGRAM PARK INN FRONT DESK AGENT Best Western Ingram Park Inn
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Posted Jan 30, 2018
Great place to stay on the west side quiet and clean right off 410. Will stay here again and again. Friendly staff, quick check in.
Comment from Hotel Management
Feb 8, 2018 by PATRICIA, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, PATRICIA BW INGRAM PARK INN FRONT DESK AGENT Best Western Ingram Park Inn
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean Hotel & close to the Air Force Base.

Posted Jan 28, 2018
I was glad we booked this Hotel, it was clean and comfortable with a full breakfast, Thank You Best Western.
Comment from Hotel Management
Feb 8, 2018 by PATRICIA, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
1 out of 5
by A verified traveler from Indiana

I had a horrible experience.

Posted Jan 23, 2018
Pros: The front desk staff
Cons: The cleanliness of the rooms and the staff who stand outside smoking
The pictures on the website are nothing like the actual hotel. First it looks out dated and the rooms are horrible. The first thing I seen was a nasty toenail on the floor by the bed, then as I am watching TV a roach comes and introduces himself by standing on top of the T.V. Later that night I seen three more roaches. Also someone must have left their subway paper on the floor before leaving and clearly the staff never took time to clean it. We arrived at 3:30 and the room wasn't ready. I WOULD NOT recommend this hotel.
Comment from Hotel Management
Jan 28, 2018 by JP, Hotel Management
I am sorry you found your guest room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. We hope you will consider staying with us again in the future. Our goal is to make your stay exceptional. If something is not meeting your expectation, please let us know. We want to make it right.
4 out of 5
Recommended
for Everyone
by A verified traveler from san antonio ingram

Posted Jan 22, 2018
The front office staff was very pleasant and available. He couldn’t seem to keep the door keys functioning properly. Breakfast in the morning is very simple but does the job. The pool was too cold to use and there is no Jacuzzi available. The room is basic and the mattress was a little stiff for my liking. All in all, you can’t beat the price.
Comment from Hotel Management
Jan 23, 2018 by JP, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay pleasant. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exceptional. If something is not meeting your expectation, please let us know. We want to make it right.
4 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Really nice and clean

Posted Jan 4, 2018
Everything was pretty nice it was nice and clean room service was nice they gave us everything we need I really recommend it👍
Comment from Hotel Management
Jan 5, 2018 by LF, Hotel Management
Dear Eunice, thank you for choosing to stay with us. We appreciate you sharing your positive experience from our family during your stay here. We Look forward to having you stay with us during your future trip to san antonio . Thank you Leena Forland General manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sealy tx

Posted Dec 13, 2017
hotel very comfortable, clean, staff awesome Very quiet, location great.
Comment from Hotel Management
Dec 14, 2017 by Social Media Director , Hotel Management
Jennie, thank you for being our guest at the Best Western Ingram Park Inn. We are thrilled to know you had a wonderful stay and that you loved our hospitality. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back. Cindy Gomez, Social Media Director
3 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Good Value

Posted Dec 7, 2017
Pros: Great rate
This is a motel, so your door opens to the outside. It's not a new property at all, but it's acceptable. Good value and not too far from the airport..
Comment from Hotel Management
Dec 7, 2017 by Social Media Director, Hotel Management
Bob, many thanks for taking the time to post your review. We are happy to read you had a pleasant stay and found us to be a great value. It was a pleasure having you as our guest, and we look forward to welcoming you back for a much better experience. Cindy Gomez Social Media Director