Ratings based on 1,248 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 7, 2017
Maid service was bad. Had to ask for towels and clean glasses ever day.
5 out of 5
Recommended
for Everyone
by A verified traveler from tx

amazing hotel

Posted Jul 10, 2017
i had an amazing experiance i would deffinetly book that hotel again
Comment from Hotel Management
Jul 28, 2017 by Tracy N, Hotel Management
Thank you for the great review and we glad to enjoyed your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from arkansas

I thought overall it was ok.

Posted Jul 6, 2017
I prepaid for my room, when I get there they tell me I need a credit card to cover any damage that may occur. Although this is fairly common there was no mention of having to put a credit card up for insurance. Overall location was ok pretty much in the middle to all attractions. Construction horrible. Breakfast could be better so don't count on it to get you through the day. But I would stay there again!!!!!!
Comment from Hotel Management
Jul 28, 2017 by tracy nguyen, Hotel Management
Thank you for your feedback regarding the breakfast. We glad you enjoyed your stay and hope you will come back to see us soon.
4 out of 5
by Marianne

Posted Apr 28, 2017 on Hotels
Had a problem with the automatic deadbolt locking out of our room for about 4 hours, other than that it's a comfortable hotel. Did receive free night from hotel management for inconvenience.
Comment from Hotel Management
May 28, 2017 by Tracy N, Hotel Management
Hello Marianne, Thank you for your feedback! Once again, my sincere apology for the lock's issue and hope that we have another chance to welcome you back in the future.
2 out of 5
by A verified traveler from chicago

Not a great exlerience

Posted Apr 25, 2017 on Orbitz
Item missing, the toilet kept running not fixed, dirty iron ruined pants, Pool is tiny.
Comment from Hotel Management
May 28, 2017 by Tracy N, Hotel Management
My sincere apology about the housekeeping issue during your stay. We will share your valuable feedback to our staff and ensure it is an isolate incident. We hope to get another chance to welcome you back next time travel brings you to San Antonio.
4 out of 5
by Kristin

Posted Apr 22, 2017 on Hotels
Comment from Hotel Management
May 28, 2017 by Tracy N, Hotel Management
Thank you for your feedback! We hope to welcome you again in the near future.
5 out of 5
by Romonda

Posted Apr 6, 2017 on Hotels
Amazing
Comment from Hotel Management
May 28, 2017 by Tracy N, Hotel Management
Thank you for the five star review. We glad you enjoyed your stay and looking forward to welcome you again next time travel brings you to San Antonio, TX
5 out of 5
Recommended
for Everyone
by A verified traveler from Scott AFB, IL

The San Antonio experience

Posted Mar 28, 2017
We were there in San Antonio for my son's Basic Training graduation. The room was nice & clean. The desk & chair in the room was a nice addition; My son had his laptop and had reports to finish so this came in handy. Convenient to shopping.
Comment from Hotel Management
Apr 1, 2017 by Tracy, Hotel Management
Hello Benita, Thank you so much for the awesome review. We glad you enjoyed your stay and congratulations to your son on his Basic Training. We hope to welcome you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from n

Posted Mar 26, 2017
Front desk staff was very friendly. Room was clean and comfortable. Didn't have the free breakfast or use any amenities.
Comment from Hotel Management
Apr 1, 2017 by Tracy , Hotel Management
Hello Kasie, Thank you for the great review. We glad you enjoyed your stay and hope you will come back to visit us soon. Please join us next time for the complimentary hot breakfast with great variety of foods including healthy options.
4 out of 5
Recommended
for Everyone
by A verified traveler

My Stay

Posted Mar 22, 2017
Pros: I liked the cleanliness and comfort.
Cons: I can add to this section after only one night.
Location: I had difficulty reaching the hotel due to highway construction. Not the fault of the hotel.
Very enjoyable stay. I was greeted with a smile at the front desk and the desk clerk was very friendly and very professional. The hotel was clean and my room was very clean, cozy and comfortable.
Comment from Hotel Management
Mar 22, 2017 by Tracy, Hotel Management
Thank you for the review and we glad that you enjoyed your stay. We hope to see you soon again.