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The walk in shower is not pitched to the drain properly. So the water winds up in the bathroom. You could put the towels on the floor, but why should you. Also the water pressure in the sink was a little more than a trickle
Was disappointed. Spent 2 nights and our sheets was not changed, restroom was not cleaned and the floor was not vacumed either.
The staff, the inside of the room and the price were all good, but the seediness of the location was a bit too much to take.
Staff goes above and beyond to make guest feel like home. Highly recommend.
This hotel was wonderful! Our kids had a great time in the pool and the room was very nice.
We paid $250 (after taxes and fees) for 1 night- 1 adult room in this holiday inn. I was with my wife and 1 year old son. No real pressing issues, just expected more and perhaps better quality for the price. For the quality of this hotel, I would have been happy to pay $150-$175...$250 was just not ...
The pool had large clumps of dirt or debris at the bottom. I asked the maintenance pool man to provide me with a net and I would fish it out myself. He acknowledged but never came back to help. Our room 255 had a large stain on the floor and the beds were too hard so I did not sleep very good.
Thought this trip would be a nice get away from the social aspect of San Antonio's big downtown nightlife. Instead, we came to what seemed like a waterpark for kids, so many kids. Dozens of little girls in the 18+ only pool area. And of course the added bonus of little kids yelling about the halls ...
Good experience overall for the price. Our faucets were leaky and unfortunately when we went to check-in at 3 pm the room wasn't ready. But overall, the room was a good size, clean, and well worth the price.
Right price on that level Not bad and quiet but couldn’t use wifi at single room weak signal Linen wasn’t clean enough and there wasn’t any fan in bathroom
Our room (213) was on the second floor with a window facing the entrance. We all had trouble going to sleep due to the noise and chatter of guests entering and exiting the building. The room was poorly lit. The only mirror with light was in the bathroom. The mirror in the bed area was useless as ...
Very clean and friendly staff. The suite was very large. The pool was open late, so the kids had a blast.
Needs maintaince and cleaning also the staff needs friendlier staff
Overall it was a nice hotel but it could use a little work with being cleaned. We had to switch rooms the night we got there because bugs but the other room the bathroom didn’t look like it was cleaned very well. Also one room had a muggy smell to it.
The hotel staff are fabulous! We saw the same front desk personnel consistently over our 3 days stay, and she was unfailingly friendly, polite, helpful... But the hotel itself is dated. The decor in our room was worn, the carpet and chairs stained in various places, and our toilet stopped working ...
I won’t recommend anyone to stay there. There rooms stincks, furniture and fixtures are run down. Hotel look good from outside but it there rooms are stinky and old . There fare is high and it didn’t worth staying here.
This hotel is pretty close to SeaWorld. It takes only 7 minutes by car. It is not big different compared to SeaWorld' official hotel like Hilton. Very Affordable price with good breakfast and nice indoor pool and jacuzzi. Stuffs are very friendly.
My experience at Springhill Suites was pleasant. The staff was very friendly and the room was clean and quiet and they had a good selection for breakfast. I will stay again next time I'm in town
There were zero towels in the room. The soap packets had stuff stuck to or growing on them. Curtains had red stains on them. White and black stains along with hair on the toilet seat. The white sheets had yellow stains on them like someone had just peed and no one washed the sheets. Pillowcases had ...
It was great, we really enjoyed the stay. Gfdfghffff
Found a roach in our room wanted our money back asked to be moved to another room water leaking in the bathroom and no microwave or refrigerator. I will never stay there again! I wouldn't recommend this hotel to my worse enemy's!!! Very dissatisfied!
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