Posted Sep 28, 2016
We booked a hotel with a hottub to enjoy adult time once our child went to bed. We requested to be close to the pool and took our child monitors with us. We were not near the pool, but 4 floor up and the hottub was not working; therefore cold and closed. My request on reservation read: 1 king bed, non-smoking room "need a rollway bed extra in the room and need the room near the pool and they have a child 3 years with them" Also, there was no pullout in the bedroom, and we had to request this extra. Although the said they typically charge for this, the staff did include this for free. The hotel was full and the breakfast area had no seating for our family, so we ended up taking the breakfast back to our rooms. Lastly there was no dish-soap to wash the dishes in our suite, and the housekeeping services did not clean them between our nightly stays, or empty the garbage. A very upsetting experience. If the city wasn't so busy, we would have relocated.