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Reviews of Comfort Inn & Suites Sea-Tac Airport

3 out of 5
Comfort Inn & Suites Sea-Tac Airport
19333 International Blvd, SeaTac, WA

Reviews

7.8

Good

Rating 10 - Excellent. 360 out of 1017 reviews" "
Rating 8 - Good. 329 out of 1017 reviews" "
Rating 6 - Okay. 170 out of 1017 reviews" "
Rating 4 - Poor. 85 out of 1017 reviews" "
Rating 2 - Terrible. 73 out of 1017 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Shelley

Traveled with partner
Disliked: Staff & service
Tried calling the airport shuttle for 15 minutes and no one answered. Very disappointed.
Stayed 1 night in Mar 2024

6/10 Okay

Erin

Traveled with family
Liked: Staff & service
Dated, felt like it needed a good cleaning. The front desk staff was lovely, polite and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

jason

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Jason,Thank you for staying at Comfort Inn & Suites Sea-Tac Airport. We appreciate your feedback. We are happy to hear about your great experience. Our staff is always there to help you in any way possible. We are delighted to hear that your stay met your expectations. Thank you again for your review. We hope to host you again soon.

8/10 Good

Denise

Traveled with partner
Liked: Amenities, property conditions & facilities
Clean and close to airport
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Denise,Thank you for your positive review of Comfort Inn & Suites Sea-Tac Airport! We're happy you enjoyed our clean accommodations and proximity to the airport, and we hope you'll return.

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this last minute. Comfort Inn got us in and it was so nice and clean.it smelled clean which I loved because you know its getting cleaned in between customers.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Dawn, Thank you for staying at Comfort Inn & Suites Sea-Tac Airport. We appreciate your recent feedback and taking the time to share your thoughts. We are glad you found your accommodations to be clean and comfortable. Our staff strives to ensure our guests have a comfortable stay and are always available to help in any way. We look forward to seeing you again.

6/10 Okay

INDERPAL

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was a noise as if someone was dragging something heavy around every few seconds throughout the night.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Inderpal,Thank you for your feedback. We're very sorry to hear about the noise you encountered during your stay, and we apologize for the disturbance. Rest assured that we've shared your comments with our team so we can address this. We'd be honored to receive another chance to provide you with the peaceful stay you deserve.

2/10 Terrible

Kanchan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation just 3 hours before arrival and called the hotel to confirm my reservation, which they did. I called again upon arrival at the airport for the schedule - they gave me wrong directions. When I arrived at the hotel they said they did not have any more rooms and sent me to their sister hotel - Sleep Inn. Upon arrival at Sleep Inn they did not have a clean room identified and we had to wait for them to go look. Overall, e should have been checked in within 20-25 minutes after exiting the airport but the whole process took over 2.5 hours and we got to our room only after 2:30 am!!! It made the next work day super hard with just a few hours of sleep.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Kanchan,Thank you for taking a moment to leave a review. While it is rare that we overbook, we understand the inconvenience caused when this happens, and we sincerely apologize. We will be sure to discuss this matter internally to determine how we can better the guest experience in this respect. It is our hope that you will give us another chance to change your perceptions down the line.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Great evening staff, helpful
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Bill,Our staff is our greatest asset, so we are thrilled to hear their efforts were worthy of a five-star rating! Hosting you again at Comfort Inn & Suites Sea-Tac Airport would be a treat, so please don't hesitate to revisit us for another flawless experience!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a late check-in (1am) and staff facilitated my pickup from the airport--they were great. And I had an Amtrak train to catch that morning--they made sure my taxi was arranged as well. An overall pleasant, non-stressfull stay. I'll be back :-)
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Terri,It was such a pleasure having you as our guest! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Thank you for your kind review and perfect rating, and we look forward to your return!

8/10 Good

Shannan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking available. We had to park at the building next door and haul our luggage around the building in the dark.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Shannan,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport and for sharing your feedback. We are sorry to hear you had a concern with parking, and we will be sure to review your feedback to ensure everything is as it should be. We hope that otherwise you enjoyed your stay and we look forward to welcoming you back and impressing you further.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Maria,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport! Our team is delighted you had a wonderful stay with us and received excellent service. We take pride in providing a phenomenal experience for our guests, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

8/10 Good

Randy W

Traveled with family
Liked: Staff & service
Just okay. Staff is very nice and friendly
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Randy,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If you're in the area again, please come back to see us.

8/10 Good

Jessica, Dartmouth

Traveled with group
Liked: Cleanliness
This was a good hotel for a quick sleep befor moving on with our journey. I did notice that some maintnance could be updated to the hotel. All and all o did havw w good sleep and it was reaonably priced. After a mistake expedia made i was glad we were able to find a place to sleep
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Jessica,We were happy to provide you with affordable accommodations, and we're glad you had a restful sleep. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we hope to see you again soon.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Feb 2024
Response from General Manager on Mar 6, 2024
Dear Gary,We're delighted to know that our clean, safe accommodations were the highlight of your visit and that you had a great experience with us overall. Thank you so much for the perfect rating and we hope you'll join us again soon.

6/10 Okay

Andrew

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

EZGEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Small parking garage.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Stephanie,Thank you for choosing to stay at Comfort Inn & Suites Sea-Tac Airport! We understand that you'd prefer a larger parking garage. However, based on your positive rating, it sounds like your stay was otherwise pleasant. We appreciate your input and hope you'll return.

10/10 Excellent

Robin K

Stayed 1 night in Feb 2024

6/10 Okay

Kai

Stayed 1 night in Feb 2024

10/10 Excellent

Lionel, Makawao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is outstanding.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Lionel,Thanks for the glowing review of Comfort Inn & Suites Sea-Tac Airport! We're glad our delicious breakfast impressed you. It would be wonderful to welcome you back anytime.

8/10 Good

Abigail

Stayed 1 night in Feb 2024

4/10 Poor

Amilcar

Stayed 2 nights in Jan 2024

4/10 Poor

Lrn

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They will not let you check in unless its 10-15 mins before 3 pm.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Thank you for expressing your concerns to us. We sincerely apologize for the inconvenience you experienced during check-in. As you mentioned, check-in is at 3 p.m. However, guests may check-in before noon for an additional fee (based on availability). Your feedback is important to us, and we hope to have a chance to make your next visit a better one.

10/10 Excellent

Madhu Sudhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, clean
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Madhu,Your perfect rating means the world to us. We are so happy to know that our amazing team members and clean accommodations, were the highlights of your stay! Thank you, and we hope you'll join us again soon.

8/10 Good

Airielle

Stayed 1 night in Feb 2024

4/10 Poor

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was short and rude on the phone. The hotel was quite dingy, the elevator is slow and limited, the round the clock noise kept us up through the night. The room keys were programed so that every evening i had to have them programed again for each day. When I asked why only 1 day of access to a 3 night reservation I was told that it must be my fault for erasing the key. Hotel shuttle was the only one of 10 other local shuttles that took over 40 minutes to circulate. Every other hotel shuttle came by 6 times in 40 mins compared to Comfort Inn. Not recommended for business or pleasure.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 11, 2024
Dear Christopher,We are saddened to hear about your experience staying with us. Please accept our apologies for any issues you had with our service, shuttle, or noise. We will review your concerns with our team and correct the issues to ensure this does not occur again. Thanks for bringing this to our attention, and we hope you will allow us another opportunity to provide you with a better experience.

8/10 Good

Ramathan, Westerville

Business traveler
Liked: Cleanliness, amenities
Check in was pretty smooth and also the breakfast was fantastic
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Ramathan,It's always a pleasure hearing from our guests. We're glad our check-in process went smoothly and that our tasty breakfast was to your liking. The next time you're in the area, please come see us again.

10/10 Excellent

Patricia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff was kind and courteous. They answered all of our questions and helped with anything we needed. The shuttle service was great. It provided transportation to and from the mall and the airport. It really helped us save a lot of money that we would've used just to travel back and forth.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Patricia,We appreciate you reaching out to share your experience. It is wonderful to know that our hotel and the amenities we offer provided you with great value and convenience during your visit to Sea-Tac. Your compliments on our cleanliness and hospitality will surely brighten our team's day. Thank you for choosing Comfort Inn & Suites Sea-Tac Airport. Come back anytime for another top-notch experience!

8/10 Good

Ronald E.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value I received far exceeded the price I paid.
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 7, 2024
Dear Ronald,We're delighted to receive your outstanding review of Comfort Inn & Suites Sea-Tac Airport! Our team is proud to have provided the excellent value you were seeking. Thank you for choosing to stay with us and we hope you'll return.

2/10 Terrible

kelsey

Stayed 1 night in Jan 2024

2/10 Terrible

Lixandro De Jesús Rodríguez

Stayed 2 nights in Jan 2024

6/10 Okay

Ellen

Disliked: Property conditions & facilities
After a long day, we were sent to the wrong hotel room, at the very end of a very long hallway. Had to walk back down to check in to get new keys/room.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Ellen,Thank you for your feedback. Our dedicated team is committed to positive change, so we will reflect upon your concerns and work together to address them, especially regarding our service. It is our hope to welcome you back someday for an experience that is nothing short of seamless and five stars.

2/10 Terrible

Cindy, fairbanks

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Octavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Zach

Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

2/10 Terrible

Elaine

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Daniela

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Daniela,We're delighted you enjoyed your stay at Comfort Inn & Suites Sea-Tac Airport! Please come see us again soon.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth, Metairie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Liang fei

Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great !
We stay here a few time a year. Very convenient to the airport. Shuttle is great and also drops us at near by restaurants . Good early breakfast .
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Kathleen,Thanks so much for this thoughtful review of Comfort Inn & Suites Sea-Tac Airport. We sincerely appreciate your continued loyalty and are grateful to you for highlighting what you love for your fellow travelers. We're already looking forward to your return!

10/10 Excellent

Shakur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Shakur,Thank you for visiting Comfort Inn & Suites Sea-Tac Airport. Our housekeeping team will be thrilled that you noticed their hard work keeping our hotel clean and tidy. Safe travels, and come back soon!

4/10 Poor

LUISA

Liked: Cleanliness, property conditions & facilities
The survey questions are irrelevant and asks nothing about the services provided by this hotel. After 45 minutes of waiting for the hotels curtesy shuttle at 11:30pm, I paid for a taxi. There was only one elevator for the entire building, making it difficult to access during rush check in time.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Luisa,Thanks so much for providing your valuable feedback. We sincerely apologize that you had to endure a bit of a wait with the shuttle service, and we appreciate your feedback about the elevator. Rest assured that we'll share your comments with our team to determine where improvements can be made. Thanks again, and we'd be honored to receive another chance to impress you.

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
A biker party at the hotel restaurant has made my room a noise chamber. This is my third time staying at this hotel. It's probably going to be my last.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 9, 2023
Dear Eric,Thank you for offering feedback about your recent experience at our hotel. We're sorry you weren't able to enjoy your stay due to unwanted noise. As a returning guest, your comments are important to us as we continuously work to improve our patrons' visits with us. Given another opportunity, we hope you'll reconsider allowing us to host you again for the time you expected.

10/10 Excellent

wi, gilroy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Kind and safe
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Wi,It was a pleasure hosting you at Comfort Inn & Suites Sea-Tac Airport! We're glad you felt safe and welcome while you were here, and we look forward to seeing you again soon.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Jennifer,Thank you for sharing your experience staying with us at Comfort Inn & Suites Sea-Tac Airport. It is great to hear that you liked our friendly, helpful staff, and we trust your room was clean and comfy. Please come back and see us again soon.

6/10 Okay

Monet

Stayed 1 night in Nov 2023

8/10 Good

Terry, Adelta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023