Ratings based on 753 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by Phi

Decent stay. Hotel staff needs work.

Posted Dec 28, 2016 on Hotels
The hotel was decent. It's secluded and about a 15min drive to get to any amenities i.e. Restaurants, shopping etc. cleaning lady kept knocking every 10 min on day of check out so make sure you have your "do not disturb" sign on your door. Remote had dead battery's and fridge made an annoying humming sound. There is a laundry machine on site. And if you have kids or if you play Pokemon go there is a poke stop in the hotel parking lot.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
We are glad that overall you enjoyed your stay. Thank you for your valuable feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

This hotel is Convenient to I-405

Posted Dec 28, 2016
This hotel is Convenient to I-405, comfortable and the staff is friendly and helpful.
Comment from Hotel Management
Jan 5, 2017 by Wendy R., Hotel Management
We are so glad that the hotel offered you convenience during your visit and that our staff was accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from Goodyear, Arizona

The hotel was very clean and comfortable.

Posted Dec 27, 2016
Pros: Everything
Cons: Nothing
Location: We did not know Bothell very well, but it was close to restaurants and stores.
The staff were courteous and helpful. The breakfast selection was great and it was good food. Room was clean and comfortable. A lot of space.
Comment from Hotel Management
Jan 5, 2017 by Wendy R., Hotel Management
Thank you so much for the 5 stars! We are thrilled to hear that every aspect of your stay was positive and we hope to have you visit us again soon.
2 out of 5
by A verified traveler

A Dirty DIsappointment

Posted Dec 19, 2016
This hotel needs some better housekeeping. Trash from former guests in the room, dirt and holes in the walls in the bathroom and all of the shelves and partitions in the breakfast and bar area were covered with months worth of dust. It was gross and we won't be back.
Comment from Hotel Management
Dec 23, 2016 by Wendy R., Hotel Management
We are so sorry to hear that we did not meet your expectations during your visit to the hotel. Cleanliness is a top priority and we will address these concerns with our team members. Thank you for this feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good for business meetings

Posted Dec 11, 2016
Good place, clean, breakfast is good with fresh fruit!!!!
Comment from Hotel Management
Dec 13, 2016 by Wendy R., Hotel Management
We are so glad that you enjoyed your stay with us, and we hope to see you again soon.
5 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for the 5 stars!
2 out of 5
by A verified traveler from London, UK

Large business hotel in need of updating

Posted Dec 4, 2016
Pros: I did like the breakfast and the bed was comfortable; shower was rather clunky though
Cons: whole building needs a makeover but this would cost a lot
Location: not relevant
I chose this hotel to be near my son and his family; it was reasonably priced but very dated in decor and facilities and the staff lacked enthusiasm in their dealings with guests
Comment from Hotel Management
Dec 8, 2016 by tsullivan@carlsonrezidor.com, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay and that your shower was clunky. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
4 out of 5
by A verified traveler

Comfortable room; slow WiFi

Posted Nov 30, 2016 on Hotels
The room and bed were comfortable. The WiFi was very slow. Lots of variety for breakfast.
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
We are pleased to hear that the room and bed were comfortable and that you enjoyed the variety included at breakfast. We will look into the speed of the internet. Thank you for letting us know.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 16, 2016 on Hotels
5 out of 5
by A verified traveler

Nice place to stay

Posted Nov 12, 2016 on Hotels
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Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for the 5 stars. We hope to see you again soon.