Ratings based on 741 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Excellent hotel. Great breakfast

Posted Feb 27, 2017
Pros: Quiet, free parking, easy access to I405, great breakfast
Cons: We are finding less and less that we want to eat in the (sole) restaurant in the hotel. We used to like the salads and the club sandwich but gone now.
Location: I have liked Bothell, but they've torn down an entire block of beautiful, funky old buildings. So now, there really isn't anything of interest,.
Every year, we stay at this hotel for an event in Seattle although there would be closer hotels. We find it quiet, very pleasant and the breakfast is fantastic. They even have cooked oatmeal (not instant out of a package!).
2 out of 5
by A verified traveler

Would not stay at this place

Posted Feb 14, 2017
Pros: Cold cookies at the front desk. Free breakfast in the morning
Cons: Unclog the tub and clean the bathroom.
Will not stay this place again. Place is old and badly needs to updated.
Comment from Hotel Management
Feb 14, 2017 by Wendy R., Hotel Management
Hi William, We are so sorry that we did not exceed your expectations during your stay. We will look into these items that you have mentioned immediately. We hope to be able to present you with an updated property soon. Thank you so much for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

This hotel is Convenient to I-405

Posted Dec 28, 2016
This hotel is Convenient to I-405, comfortable and the staff is friendly and helpful.
Comment from Hotel Management
Jan 5, 2017 by Wendy R., Hotel Management
We are so glad that the hotel offered you convenience during your visit and that our staff was accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from Goodyear, Arizona

The hotel was very clean and comfortable.

Posted Dec 27, 2016
Pros: Everything
Cons: Nothing
Location: We did not know Bothell very well, but it was close to restaurants and stores.
The staff were courteous and helpful. The breakfast selection was great and it was good food. Room was clean and comfortable. A lot of space.
Comment from Hotel Management
Jan 5, 2017 by Wendy R., Hotel Management
Thank you so much for the 5 stars! We are thrilled to hear that every aspect of your stay was positive and we hope to have you visit us again soon.
2 out of 5
by A verified traveler

A Dirty DIsappointment

Posted Dec 19, 2016
This hotel needs some better housekeeping. Trash from former guests in the room, dirt and holes in the walls in the bathroom and all of the shelves and partitions in the breakfast and bar area were covered with months worth of dust. It was gross and we won't be back.
Comment from Hotel Management
Dec 23, 2016 by Wendy R., Hotel Management
We are so sorry to hear that we did not meet your expectations during your visit to the hotel. Cleanliness is a top priority and we will address these concerns with our team members. Thank you for this feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good for business meetings

Posted Dec 11, 2016
Good place, clean, breakfast is good with fresh fruit!!!!
Comment from Hotel Management
Dec 13, 2016 by Wendy R., Hotel Management
We are so glad that you enjoyed your stay with us, and we hope to see you again soon.
2 out of 5
by A verified traveler from London, UK

Large business hotel in need of updating

Posted Dec 4, 2016
Pros: I did like the breakfast and the bed was comfortable; shower was rather clunky though
Cons: whole building needs a makeover but this would cost a lot
Location: not relevant
I chose this hotel to be near my son and his family; it was reasonably priced but very dated in decor and facilities and the staff lacked enthusiasm in their dealings with guests
Comment from Hotel Management
Dec 8, 2016 by tsullivan@carlsonrezidor.com, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay and that your shower was clunky. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 16, 2016 on Hotels
5 out of 5
by A verified traveler

Nice place to stay

Posted Nov 12, 2016 on Hotels
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Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for the 5 stars. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Nice hotel, centrally located. Good breakfast

Posted Oct 25, 2016 on Orbitz
Nice hotel friendly staff Centrally located, very clean and the suites are very roomy