Lounge

Reviews of Courtyard by Marriott Seattle Sea-Tac Area

3 out of 5
Courtyard by Marriott Seattle Sea-Tac Area
16038 W Valley Hwy, Tukwila, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 493 out of 1001 reviews" "
Rating 8 - Good. 339 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

JENNIFER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Owen Leinbach, GM on Apr 16, 2024
Jennifer, so pleased you enjoyed your stay and got a peaceful night's rest. Come see us again when the time is right.

10/10 Excellent

Erlynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and employees were very nice. The only downside was having to pay $15 for parking. Should be free when you pay for a room!
Stayed 1 night in Apr 2024
Response from Owen Leinbach, GM on Apr 15, 2024
Erlynn, thank for your compliments to the staff and cleanliness of the hotel. Your concern for the added cost of parking is understandable and I apologize we did not meet your expectations in this regard.

10/10 Excellent

Amy

Traveled with family and small children
Property was decent, floors were pretty dirty and I called guest services to bring extra towels and they said they didn’t have enough staff to bring them. I wonder if they’re too short staffed to bring towels, how are they keeping each room clean and sheets changed etc?
Stayed 1 night in Apr 2024
Response from Owen Leinbach, GM on Apr 15, 2024
Amy, thank you for sharing your experience while with us. I assure you we are cleaning rooms daily and apologize our evening staff did not have adequate staffing to deliver your requested items.

10/10 Excellent

Aaron, Yomitan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owen Leinbach, GM on Apr 10, 2024
Aaron, thank you for taking time to share your experience with us. We look forward to serving you again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owen Leinbach, GM on Apr 10, 2024
Michelle, we are flattered to receive your high marks from your recent stay. Your business is appreciated.

8/10 Good

Alfonso, moses lake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean around. You feel safe been there.
Stayed 1 night in Apr 2024
Response from Owen Leinbach, GM on Apr 10, 2024
Alfonso, your comments are most appreciated, please come see us again soon!

8/10 Good

Laurice

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Close to mall and restaurants. Service was good and kind.
Stayed 2 nights in Mar 2024
Response from Owen Leinbach, GM on Apr 10, 2024
Laurice, many thanks for your compliments to the service staff...we aim to please all of our guests.

10/10 Excellent

Ocean

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Owen Leinbach, GM on Apr 1, 2024
Ocean, your positive review is most appreciated. Please come stay with us again, when the time is right.Regards,Owen

8/10 Good

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel with larger rooms than most standard hotels. Staff are very polite and friendly. However the pictures of the room shown on Expedia (Room, 2 Queen Beds) is not the room you'll get. The pictures shown are for their executive room (which include a sofa, more counterspace in the washroom and a balcony). This was a little misleading as I was expecting this room when I arrived. Overall, our standard room was still comfortable for our family and we enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Owen Leinbach, GM on Apr 1, 2024
Edwin, thank you for your business and advising us of the photo update that is needed on this booking site. We learn everything we need to know, from our customers and I will address this matter right away.Again, thank you for your compliments to the hotel and staff.Owen LeinbachGeneral Manager

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Owen Leinbach, GM on Mar 25, 2024
Bobby, thank you for the compliments to our team and your business!

8/10 Good

Raymond

Stayed 1 night in Mar 2024
Response from Owen Leinbach, GM on Apr 15, 2024
Raymond, thanks for staying with us and your strong ratings!

10/10 Excellent

Halit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Super clean and luxury - Microwave and Refrigerator with freezer (bonus) - Great shower - View is great. Trains passing by (not making noise) - Staff is great
Response from Owen Leinbach, GM on Mar 25, 2024
Halit, thanks for the great review...we are so pleased you choose our hotel for your recent stay...come see us again when the time is right.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Owen Leinbach, GM on Mar 12, 2024
Carrie, thank you for your business and this strong vote of confidence! We hope to serve you again soon.

10/10 Excellent

shawna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in were helpful, kind and polite. The room is huge and beds are very comfy!
Stayed 1 night in Mar 2024
Response from Owen Leinbach, GM on Mar 12, 2024
shwna, thank you for the shoutout to our front desk team...I have shared your sentiments, and they so appreciate knowing that their efforts are making a positive impact. Come see us again when the time is right.

10/10 Excellent

Jazmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy this property. Very clean and rooms are very nice
Stayed 1 night in Feb 2024
Response from Owen Leinbach, GM on Mar 12, 2024
Jazmin, it is a pleasure to know your experience was up to Marriott's high standards. We look forward to your return.

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this hotel
Stayed 3 nights in Mar 2024
Response from Owen Leinbach, GM on Mar 6, 2024
Martin, your compliment is well received and will be shared with the team. Thank you for business and we look forward to seeing you again when the time is right.

6/10 Okay

ELIZABETH

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This place is fine for a quick one stay but there's nothing special and its overpriced. the ramada across the street is just as good and 50$ cheaper. They also don't charge you for every little thing.
Stayed 1 night in Mar 2024
Response from Owen Leinbach, GM on Mar 5, 2024
Elizabeth, I am saddened to know that you did not find the value you were looking for while staying with us. Your business is appreciated as a valued Marriott customer, and I hope you will continue to travel with Marriott.

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice lobby and clean room. FYI. There is a $15. Charge for parking and $20.00 for beakfast. Also you need to request bedding for the sofa bed.
Stayed 1 night in Mar 2024
Response from Owen Leinbach, GM on Mar 4, 2024
Rhonda, your compliment for cleanliness is much appreciated as is your business.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time staying here and I loved it. Definitely staying again later this month
Stayed 2 nights in Mar 2024
Response from Owen Leinbach, GM on Mar 4, 2024
Brittany, so appreciate your business and your desire to return.!

10/10 Excellent

Christine, Cle Elum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff.
Stayed 1 night in Feb 2024
Response from Owen Leinbach, GM on Mar 4, 2024
Christine, we are absolutely flatter by your comment...thank you and know that it will be shared with the team.

8/10 Good

Tiffany

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was a bit uncomfortable pretty hard. Television apps didn't work.
Stayed 1 night in Feb 2024
Response from Owen Leinbach, GM on Feb 26, 2024
Tiffany, technology that works easily and a comfy bed are very important, and I am sorry to have let you down. That said, the balance of your stay was enjoyable by virtue of your high marks. Thank you for sharing your experience and choosing to stay with us...I hope you will return.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 3 nights in Feb 2024
Response from Owen Leinbach, GM on Feb 26, 2024
Jeanette, thank you for your very kind words and for choosing our hotel for your travel needs.

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Feb 2024
Response from Owen Leinbach, GM on Feb 23, 2024
Becky, thank you for your compliments, it does not get better than, "It was great". So pleased we were able to exceed your expectations.

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything but a $20 Charge for the Breakfast all other hotels dont charge this ridiculous charge
Stayed 1 night in Feb 2024
Response from Owen Leinbach, GM on Feb 19, 2024
Marco, thank you for your compliment and your candid feedback on our full breakfast options. All Courtyards offer breakfast for fee, yet we have packages which include breakfast that you may consider in the future. Thank you for staying with us.

10/10 Excellent

Toni, Anchorage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly employees
Stayed 1 night in Feb 2024
Response from Owen Leinbach, GM on Feb 12, 2024
Toni, thank you for choosing our hotel for your recent stay and sharing your experience.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size and airiness of the room surprised us, and there was even a small balcony with a table and chairs looking out at the lighted pedestrian walkway and creek. It’s close to shopping at Southcenter Mall and about fifteen minutes from downtown Seattle, making it an excellent value as well as a pleasant place to stay.
Stayed 1 night in Feb 2024
Response from Owen Leinbach, GM on Feb 12, 2024
Sandra, your very complimentary review of our hotel is most appreciated, we look forward to serving you again.

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 12, 2024
Sven, your compliment is most appreciated and will be shared with the team.

2/10 Terrible

Timothy

Stayed 2 nights in Jan 2024
Response from Owen Leinbach, GM on Feb 16, 2024
Timothy, we clearly did not meet your expectations for which I apologize. Getting it right every time is our job and should you wish to share any feedback that can help us grow, please contact me at the hotel.

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 16, 2024
Sven, thanks for letting us know you got just what you expected from a stay with Marriott. Please come see us again.

8/10 Good

Jose

Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 16, 2024
Jose, thank you for making time to share your experience while staying with us. Your high marks will be shared with the staff to encourage their continued engagement with all of our guests.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 16, 2024
Michelle, thank you for the strong endorsement...come see us again.

10/10 Excellent

Jeffery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, nice restaurant, very friendly staff, shuttle driver awesome! I believe his name was Doho. Food was good, very comfortable place.
Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 16, 2024
Jeffery, I have passed your compliments onto Dofo as well as the entire team...thank you for a perfect score on this review and your business.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 16, 2024
Christine, we so appreciate your business and this complimentary review...we will be here to serve you when you need us.

10/10 Excellent

Nicole, Twin Falls

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 16, 2024
Nicole, appreciate the perfect rating as well as your business. Please come back when the time is right.

10/10 Excellent

Noreen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 16, 2024
Noreen, thank you for staying with us and sharing your experience...looks like we were able to make you feel valued...which you are.

8/10 Good

Collette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 16, 2024
Collette, thank you for choosing us and for your strong marks on our hotel!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Owen Leinbach, GM on Feb 19, 2024
Andrea, thank you for taking time to share your thoughts on your recent trip with us. We value your business and look forward to serving you again.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful New Years stay as a couple!
The beds were so so comfy. Slept well, quiet, roomy, nice amenities. Shower was great!! Will stay there again for sure!!!
Stayed 2 nights in Dec 2023
Response from Owen Leinbach, GM on Feb 16, 2024
Marjorie, thank you for your compliments and plan to return!

10/10 Excellent

Jason

Liked: Amenities
Gillett front desk was very friendly and very helpful. Great experience.
Stayed 1 night in Jan 2024
Response from Owen Leinbach, GM on Feb 19, 2024
Jason, I have shared your compliments with the front desk team...thank you for taking time to give them a positive shout out and for choosing our hotel.

10/10 Excellent

Maria Guadalupe

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Owen Leinbach, GM on Feb 19, 2024
Maria, your positive sentiments are most appreciated, and we look forward to being of service again.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owen Leinbach, GM on Feb 19, 2024
Richard, thank you for your business and strong marks for the service you received.

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Dec 2023
Response from Owen Leinbach, GM on Feb 12, 2024
Beverly, thank you for your outstanding review of the customer service you received while with us.

6/10 Okay

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
I always like staying at the Courtyard Marriott when I need an overnight stay because it has a bar and restaurant on site. However, I was VARY distressed to learn that the shuttle to/from SEATAC stopped at 8;45 p.m. Really? And I didn't learn that until I made the call.
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon, Stevenson Ranch

Stayed 3 nights in Dec 2023

10/10 Excellent

Jaylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and modern. We did hear the train on Sunday morning numerous times, but doesn’t bother me too much not to stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Dariush

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficient, good options, good food, clean rooms, great amenities, professional staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Tamra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Mekelle, Granite Falls

Traveled with partner
Liked: Cleanliness
Weird there was no dresser. Just one drawer to put folded clothing in. The room smelled very musty upon entry. Maybe bug repellant? Everything else was mediocre.
Stayed 1 night in Oct 2023