Nothing seemed to be Hilton Standard
Posted Sep 27, 2016
I booked here as a Hilton member and recent Doubke Tree hotel user. I was strongly disappointed from the moment of check in with the hotel staff. There was some confusion with the booking credit card and I was told to "Stay somewhere else". I had not raised my voice or used foul language, I was concerned, confused and becoming upset, but for the manager to tell me to go ahead and find another location was insulting. There is signage all over the hotel stating that if you are not completely satisfied they will fix it. This was not the case upon arrival.
I found a way to correct the problem after an hour of phone calls and arrangements. I chose to stay in that hotel despite the problems because I love Hilton, and the location was convenient. However the hotel itself was a little dated, not badly, but the smell was terrible. It was a very strong stale cigarette smell. Throughout the hall way and in the room, it left my clothes smelling. That is too strong.
On my second evening stay, I went to my room and found my key would not work. It took another unpleasant front desk experience to get s new key. I then went to the lounge for coffee and dessert and charged it to my room. The bar immediately called me saying there was no card on file, untrue, and I needed to come back right away. With another series of phone calls I was able to correct that also.
Overall Seattle is amazing and I enjoyed every moment outside the room.