4/10 Poor
Edward
Traveled with family
Mar 28, 2024
Disliked: Staff & service
Compared to other Embassy Suites, they don’t give a mattress pad or more than 3 blankets per suite. When we explained we applied 2 blankets to act as mattress pads for the uncomfortable mattress in sofa bed, the director of housekeeping refused our request to supply one more blanket for our kid. I had to spend an extra 10 minutes to redo the bed with towels instead of a mattress pad so my kid would have a blanket. It’s most inconvenient after driving many hours and a tiring eventful day. I wish they told us before I spent another 10-15 minutes re-assembling the bedsheets. They didn’t even have the courtesy to inform us about this blanket limit until an hour later when we called to inquire about whether they forgot about our request for a blanket. By then the bed was already assembled with the blankets underneath as a mattress pad and sheet. Were they hoping we forgot about the blanket request??
The Embassy Suites Tigard location was most helpful and even set up the mattress pad and sheets for our bed.
Most unfortunate that the last night of our vacation was soured by this experience.
Edward
Stayed 1 night in Mar 2024