Lobby

Reviews of Embassy Suites by Hilton Seattle Tacoma International Airport

3.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 563 out of 1013 reviews" "
Rating 8 - Good. 208 out of 1013 reviews" "
Rating 6 - Okay. 112 out of 1013 reviews" "
Rating 4 - Poor. 76 out of 1013 reviews" "
Rating 2 - Terrible. 54 out of 1013 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Edward

Traveled with family
Disliked: Staff & service
Compared to other Embassy Suites, they don’t give a mattress pad or more than 3 blankets per suite. When we explained we applied 2 blankets to act as mattress pads for the uncomfortable mattress in sofa bed, the director of housekeeping refused our request to supply one more blanket for our kid. I had to spend an extra 10 minutes to redo the bed with towels instead of a mattress pad so my kid would have a blanket. It’s most inconvenient after driving many hours and a tiring eventful day. I wish they told us before I spent another 10-15 minutes re-assembling the bedsheets. They didn’t even have the courtesy to inform us about this blanket limit until an hour later when we called to inquire about whether they forgot about our request for a blanket. By then the bed was already assembled with the blankets underneath as a mattress pad and sheet. Were they hoping we forgot about the blanket request?? The Embassy Suites Tigard location was most helpful and even set up the mattress pad and sheets for our bed. Most unfortunate that the last night of our vacation was soured by this experience.
Stayed 1 night in Mar 2024

10/10 Excellent

LeEtta

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this experience. This is the only hotel I will stay in for my many frequent trips to Seattle from here on out.
Stayed 5 nights in Mar 2024
Response from The Embassy Suites Management Team on Mar 27, 2024
Thank you for sharing about your recent stay at our hotel. We do appreciate the lovely feedback you've provided and look forward to welcoming you back in the future.

10/10 Excellent

Prabhdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the rooms large and beds comfortable. The park and fly available was a good price and the service to the airport was friendly and efficient. We had an early morning flight and the hotel provided an Uber because the shuttle does not run that early. The complimentary coffee i the lobby was delicious.
Stayed 1 night in Mar 2024
Response from Ann on Mar 25, 2024
Thank you for the great rating! We hope to see you again in the near future.

4/10 Poor

Martin

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Embassy Suites Management Team on Mar 26, 2024
Thank you for sharing your rating about your experience at our hotel. We sincerely apologize for the falling short of your expectations. We do hope you'll provide us an opportunity to make things right in the future.

10/10 Excellent

VANINA, PEMBROKE PINES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little far from the airport. They have a shuttle, though.
Stayed 1 night in Mar 2024
Response from Ann on Mar 22, 2024
Thank you for the great rating! We hope you will come see us again.

4/10 Poor

Julie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, looks like everything needs to be scrubbed down including walls and the outside of the garbage cans. I was shocked at the condition of this Embassy suites. We will not be returning to this location. Everything looks worn out and dirty. However the staff is all really nice and welcoming.
Stayed 1 night in Mar 2024
Response from Embassy Suites Management Team on Mar 26, 2024
Thank you for sharing your rating about your experience with our hotel. We sincerely apologize for falling short of your expectations. We hope you'll provide us the opportunity to serve you again in the future.

6/10 Okay

Luke

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property needs up keep. The hot tub had a gray film on the bubbles. The furniture is worn and tattered.
Stayed 1 night in Mar 2024
Response from Lindsay M. on Mar 19, 2024
Thank you for sharing your stay experience with us. We strive to provided friendly and gracious service and apologize we fell short of that. In the future, I hope you consider staying with us again.

10/10 Excellent

DORTHYA

loved it
Stayed 1 night in Mar 2024
Response from Ann on Mar 16, 2024
Thank you for the great rating! We hope you will come stay with us again!

8/10 Good

Rodney

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I clicked transportation ONLY because it’s available. Most other hotels offer free shuttle. I don’t mind paying for the great service tho.
Stayed 1 night in Mar 2024
Response from Embassy Suites Management Team on Mar 12, 2024
Thank you for sharing about your recent stay at our hotel. We hear your words regarding our hotel charging for shuttle while other airport hotels offer complimentary shuttle services. We are delighted to know that our quality of service met your expectations. We look forward to welcoming you to our hotel again in the future.

8/10 Good

Aaron

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Embassy Suites Management Team on Mar 12, 2024
Thank you for rating your experience with our hotel. We look forward to welcoming you back in the future, should you find yourself in the area.

2/10 Terrible

Mildred

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super loud kids running thru the halls, playing with elevators trash bins over flowing.
Stayed 2 nights in Mar 2024
Response from Lindsay M. on Mar 8, 2024
Thank you for sharing your feedback. We do our very best to manage the volume of kids throughout the hotel on busy weekends. We truly appreciate your patronage.

2/10 Terrible

Sara

Traveled with family
Disliked: Staff & service, property conditions & facilities
Elevators not working, only one was. Furniture is old. Sofa bed broken, dirty sheets, too much noise and lots of arguments. Teenagers running around all the time, and it smell horrible.
Stayed 1 night in Mar 2024
Response from Lindsay M. on Mar 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you left unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 Poor

YANNETH

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lindsay M. on Mar 8, 2024
I sincerely apologize for the unfortunate experience. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you left unhappy. We hope you will consider staying with us in the future.

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle driver was awesome!
Stayed 1 night in Mar 2024
Response from Lindsay M. on Mar 8, 2024
Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and I am glad we were able to exceed your expectations. Should your travels bring you back to the Emerald City, we hope you’ll choose the Embassy Suites SeaTac Airport as your home away from home.

10/10 Excellent

Joel

Stayed 2 nights in Mar 2024
Response from Ann on Mar 24, 2024
Thank you for the great rating. We hope to see you again in the near future.

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Feb 2024
Response from Ann on Feb 29, 2024
Thank you for the great rating! We hope to see you again in the near future.

10/10 Excellent

Julie-Dee

Stayed 1 night in Feb 2024
Response from Ann on Mar 22, 2024
Thank you for the great rating! We hope you will come see us again soon.

4/10 Poor

Jasmine

Stayed 1 night in Feb 2024
Response from Embassy Suites Management Team on Mar 26, 2024
Thank you for sharing your rating about your experience with our hotel. We sincerely apologize for falling short of your expectations. We hope you'll provide us the opportunity to serve you again in the future.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Embassy Suites, especially when traveling with kids. My only issue is safety. A truck was broken into near our car.
Stayed 3 nights in Feb 2024
Response from Embassy Suites Managment on Feb 25, 2024
We appreciate that you choose to stay at Embassy Suites during your travels. We do understand you experienced an unfortunate situation, and we sincerely apologize for that. Please be safe on your travels.

10/10 Excellent

Lynda

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lindsay M. on Feb 20, 2024
We are thrilled you enjoyed your stay with us! Please come back and visit us again.

8/10 Good

Hilary

Stayed 1 night in Feb 2024
Response from Ann on Mar 22, 2024
Thank you for the great rating! We hope you will come see us again.

8/10 Good

Christopher

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Embassy Suites by Hilton on Feb 13, 2024
Thank you for rating your experience at our hotel. We look forward to hosting you again in the future.

10/10 Excellent

PURNELL

Clean
Stayed 1 night in Feb 2024
Response from Ann on Feb 8, 2024
Thanks for the great rating! We hope to see you again soon.

10/10 Excellent

Yoki

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ann on Feb 5, 2024
Thank you for the great rating! We hope to see you again in the near future.

2/10 Terrible

Rosina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Embassy Suites Management on Feb 4, 2024
Thank you for providing us your honest rating of your experience. We sincerely apologize that we fell short of your expectations while you were with us. Feel free to share any details that will help us improve our guest experience.

6/10 Okay

Barry

Disliked: Cleanliness, property conditions & facilities
The property was convenient for airport location and rental. Overall poorly maintained. Doors were not working properly, elevator slow and one out of service. Rooms were dated and need upgrading. My room had an odor, I had to purchase Lysol. If you’re looking for an overpriced hotel and 22.00 parking this is it. The worst Embassy Suites I had ever stayed in. Breakfast was the only good thing. But for what you pay I wouldn’t recommend. If you’re giving this place a high rating you’re not holding them accountable for poor quality!
Stayed 1 night in Jan 2024
Response from Embassy Suites Management on Feb 3, 2024
Thank you for providing your honest and direct feedback about your experience. We understand that you were not happy with your overall accommodations. We sincerely apologize. We do our best to make the situation right, it seems we may not have had that opportunity while you were with us. Please feel free to contact us directly should you require any further support.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ann on Jan 29, 2024
Thank you for the great rating! We hope to see you again soon.

10/10 Excellent

Consuelo C.

Stayed 2 nights in Jan 2024
Response from Ann on Mar 24, 2024
Thank you for the great rating. We hope to see you again in the near future.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice
Stayed 1 night in Jan 2024
Response from Ann on Jan 27, 2024
Thank you for the great rating! We hope you will visit us again in the near future.

4/10 Poor

Joshua

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hot tub was yellow and stunk. Elevators were slow and one was broken. Smelled of marijuana at all times of the day/night. Parking lot was dirty with alcoholic cans all over the place.
Stayed 2 nights in Jan 2024
Response from Embassy Suites Management on Feb 3, 2024
Thank you for sharing you honest and open feedback about your experience. We understand that you were not happy with the condition of our parking lot, and the smells and sights that other guests bring with them. We hope to make things right for you, so please, reach out to us should require further assistance.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 1 night in Jan 2024
Response from Ann on Jan 20, 2024
Thank you for the great rating! We hope to see you again in the near future.

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ann on Jan 19, 2024
Thank you for the great rating! Please come see us again.

10/10 Excellent

Anastasia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ann on Jan 19, 2024
Thank you for the great rating! We hope to see you again in the near future.

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All workers were friendly I was tired and grumpy
Stayed 1 night in Jan 2024
Response from Ann on Jan 19, 2024
Thank you for the great rating! We hope to see you again in the near future.

4/10 Poor

Louise

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
One of three elevators was not working. The hotel was packed with children who were unattended and using the elevators to go from floor to floor. Wait times for elevators was 10 minutes sometimes. The barista at the Starbucks did not know what the coffee drinks were and made them wrong.
Stayed 2 nights in Jan 2024
Response from Embassy Suites Management on Feb 3, 2024
Thank you for sharing your open and honest feedback about your experience. We do understand that families are not always attentive to their family while traveling. We do our best to ensure each guest has a comfortable, and we understand that this is not always a quick process. Thank you for allowing us the opportunity to address your concerns.

6/10 Okay

Tina

Stayed 1 night in Jan 2024
Response from Lindsay M. on Jan 15, 2024
I sincerely apologize that we did not exceed your expectations. Please share your feedback with us so that we can avoid similar situations from occurring in the future. Thank you for staying with us.

6/10 Okay

Bryan

Stayed 1 night in Dec 2023
Response from Lindsay M. on Jan 15, 2024
I sincerely apologize we did not exceed your expectations. Please share your feedback so we can improve the services we offer to our guests. Thank you for staying with us.

8/10 Good

YOSHIHIRO, PORTLAND

Traveled with family and small children, Traveled with pets
Liked: Staff & service, property conditions & facilities
Dog friendly but some customer wasn't dog friendly.
Stayed 2 nights in Dec 2023
Response from Ann on Jan 19, 2024
Thank you for the great rating! We hope to see you again in the near future.

8/10 Good

Norman

Stayed 3 nights in Dec 2023
Response from Ann on Jan 29, 2024
Thank you for the great rating! We hope to see you again soon.

2/10 Terrible

dannielle

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will NEVER return here and may even leave Hilton Honors because of how rude the front desk and managers are. This establishment does not uphold advertised rates, the rooms are clean and had a leak in the bath tub pipes that left the carpet floors soaking wet. The managers jjst wanted us to pack uo and change rooms with virtually zero compensation for having to relocate my famiy of 4. Dont bother trying to ask for help from any of the Assit managers or the GM, theyre rude and worse than the couple of people actually working here
Stayed 4 nights in Dec 2023
Response from Embassy Suites Management on Feb 3, 2024
Thank you for sharing your open and honest feedback about your experience. Theresa W. from Hilton Executive Ambassador as well as Elizabeth Madrigal, General Manager has made efforts to resolve your concerns to the best of our ability. We apologize that this was not to your satisfaction. We appreciate your reach out to us in numerous ways and will always do our best to make the situation right.

2/10 Terrible

Neva

Disliked: Cleanliness, staff & service, property conditions & facilities
It didn’t say anything anywhere that the pool was closed for “maintenance”. that being the only reason I booked this hotel, I was extremely disappointed and of course it was too late for a refund by the time it said anything on Expedia about the pool being closed. Not to mention, it said nothing about daily parking fees. The day I checked in, they slapped on a 375$ deposit when I had already prepaid for the entire stay plus 22$ a night for parking in a lot that had needles, trash, no actual security.. The elevators kept breaking down at one point only one elevator ran for a full hotel with only two stair accesses and our toilet would not flush correctly and kept clogging with no reason at all(#1 with minimal paper). When housekeeping came they did not take the garbage with them, they only made the beds, no vacuuming or literally anything else. Would not recommend. Will definitely never stay here or any other embassy hotel ever again and being that they are a Hilton hotel and being a Hilton member will never stay again.. best western for the win apparently
Stayed 5 nights in Dec 2023
Response from Elizabeth on Jan 4, 2024
Please accept our sincerest apologies for the issues you experienced at our hotel. It is disappointing to read you were not able to use our pool during the time you were staying at the Embassy. Our pool is not operational after some much-needed repairs have been made. We work so diligently on making the guest experience a positive one, to avoid this sort of feedback. We appreciate that you shared your experience regarding the parking lot and housekeeping. Again, on behalf of our hotel, I would like to say sorry. The incidental hold has been released on our end as is standard policy after guest's check out if incidentals are not charged to the room. We again thank you for your honesty and feedback.

4/10 Poor

Julio

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was closed. Parking unsafe.
Stayed 3 nights in Dec 2023
Response from Embassy Suites Management on Feb 3, 2024
Thank you for providing open and honest feedback about your stay experience. We take the safety and security of our guests and team members very seriously. We sincerely apologize for the pool experience you're describing. Please feel free to contact the hotel directly, should you require follow up.

10/10 Excellent

Jaylynne

Stayed 1 night in Dec 2023
Response from Ann on Jan 8, 2024
Thank you for the great rating! We hope to see you again soon.

10/10 Excellent

XIAOLI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ann on Jan 8, 2024
Thank you for the great rating! We hope to see you again soon!

8/10 Good

Gary

Stayed 2 nights in Dec 2023
Response from Ann on Jan 8, 2024
Thank you for the great rating! We hope to see you again soon.

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ann on Dec 24, 2023
Thank you for the great rating!

10/10 Excellent

Natascha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ann on Dec 20, 2023
Thank you for the amazing rating! We hope to see you again in the bnear future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness
not good
The room smelled when we walked in and it looks like they didn't clean very well there was peanuts on the diner table chairs.
Stayed 1 night in Dec 2023
Response from Lindsay M. on Dec 19, 2023
Thank you for sharing your stay experience. I have informed our Housekeeping team of your comments in order to avoid similar issues in the future.

8/10 Good

Timothy R.

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lindsay M. on Dec 19, 2023
Thank you for providing us feedback. I am glad you enjoyed your stay with us.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ann on Dec 17, 2023
Thank you for the great rating! Hope to see you again in the near future.