Never Again Will I Stay Here!!
Posted Dec 27, 2016
I've stayed at the Embassy Suites before, in California. My 1st and 2nd experiences were awesome!! So when it came to booking a hotel for my visit to Seattle, WA, I immediately looked for an Embassy Suites. I paid for my vacation package in full, (flight, hotel & rental car). Upon check-in, the agent who acted and looked like an unwelcoming primate of sorts, was very unfriendly and proceeded to tell us about an unexpected $150 hold that would be placed on my card regardless of the fact that my room was already paid for. This should be disclosed way before check-in!!! I mean what if I didn't have the $150 on my card? Not everyone is a millionaire with credit cards coming out the wazoo!! Some of us are working class people who live check to check. Embassy Suites cares nothing about that! So not only am I hit with the $150 hold on my card, I'm also given a parking pass for my rental car that charges a $15 daily parking fee!!! Lastly, my husband made the mistake of smoking in our room.They like to think that offering that "Free Breakfast" and Evening Reception, somehow makes up for the exorbitant fees that they charge. I know next time though, to find a better, cheaper hotel with better customer service and for breakfast, venture to IHOP or Denny's. That way I'll still come out ahead!!!