Ratings based on 3,904 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Spokane, WA

Comfortable central Seattle location.

Posted Feb 6, 2016
Pros: The Location, the Wine Hour, and easy access to light rail from the airport and all downtown locations.
Cons: sound-proofing between rooms could be improved. On this particular occasion, one of our night's was disturbed by a loud party.
We have stayed here many times, and always appreciate the excellent staff, the daily 5:00 P.M."wine hour", and the walkability of the location.
2 out of 5
by A verified traveler from Small town, OR

Close in downtown

Posted Feb 1, 2016
Pros: Check in/out desk & valet staff very friendly and accommodating.
Location: Pike Place Market close by.
Tiny bathroom almost a joke. Had to squeeze against sink/shower to close door. Toilet nearly impossible to use due to tiny space. Not a single clothes hook in entire room or bath, toss robe in sink while in shower? Water pressure so low it took twice normal time to rinse soap in shower. Maid service very poor, dirty linen left on floor & no clean towels left one day. Left dirty cups/glasses in room & did not replenish coffee service another day. Only one chair in room, no space for a second one anyway. This room too small for 2 people, more suited to a single business person. Safe in the tiny closet a nice touch though.
Comment from Hotel Management
Feb 7, 2016 by Wesley Z. - Hotel Manager, Hotel Management
Thank you TR for sharing your thoughts. I'm happy to hear our guest service staff was top notch. They really do take pride in making sure every guest feels welcomed and that any issues that pop up are resolved quickly and completely. It sounds like you booked one of our smaller room types. As a historic hotel we have a larger variety of room sizes than your typical contemporary property, but we certainly strive to make sure our smallest rooms are an unbeatable value for the downtown area. If you're ever in the area again, I know one of our friendly desk agents or bellmen would love to take you on a little tour of a couple different room types to make sure we find the size that best fits your needs. Best Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Portland

Concert night

Posted Jan 27, 2016
Pros: The staff was great, the room was what we wanted and it was close to a lot of things we wanted to see.
Cons: Garbage trucks at 3 AM need to go away.
Location: It was very close to Jazz Alley where the concert was. The pier was very close too. There are plenty of bars with great happy hours nearby.
It was close to the venue and other places we wanted to visit. The staff was friendly and very informative. They knew the local dining and bars. I will stay there again.
Comment from Hotel Management
Jan 27, 2016 by Wesley Z. - Hotel Manager, Hotel Management
Wonderful! Thank you for the great review. I'm very happy to hear we could help make your weekend on the town memorable. One of my favorite aspects of our complimentary wine hour each evening is hearing about where our guests are heading out to for the evening. With Jazz Alley, the Triple Door, 5th Avenue Theatre and the Seattle Symphony just steps away it's definitely hard to beat our location for a great night out. Thank you for staying with us and we certainly hope to see you again. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 26, 2016
Easy walking distance to many places around the city.
Comment from Hotel Management
Jan 26, 2016 by Wesley Z. - Hotel Manager, Hotel Management
I'm happy to hear you enjoyed your stay and were able to take advantage of our prime location. Thank you for staying with us and taking the time to rate our hotel. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Posted Jan 25, 2016
I was here on business meeting clients around downtown.You can walk about to most of places.Lots of restaurants are all around and so are stores etc.
Comment from Hotel Management
Feb 6, 2016 by Wesley, Hotel Management
Thank you Sam for sharing your thoughts. It's certainly hard to beat our location if you're in Seattle for business. We hope features like our complimentary wi-fi, business center, wine hour and quick valet service makes us a top-notch home base for you when you're in town meeting clients. Thank you again for staying with us and we hope to see you again soon. Sincerely, Wesley Z. Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from la

Executice hotel seattle

Posted Jan 24, 2016
Pros: I can walk every where. It have a nice location. I can do all the tours I wantend without using trasportation
Cons: More security Near the elevators I thing. Everyone can take it and you dont really know who is staying
Location: The underground tour is nice and is nearny. The internarional distric is also nearby the hotel.
All the personal was really nice. I really love my stay. The bedroom is small but have all I need. The change towels every day if you need so. And replace shampoo bottles every day also. Was a very clean room. The bed is really confortable
Comment from Hotel Management
Jan 26, 2016 by Wesley Z. - Hotel Manager, Hotel Management
Thank you for sharing your experience Amy. I'm happy to hear that you enjoyed your stay. I will be be sure to pass your compliments along to our guest service and housekeeping staff. We hope to see you again soon. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Near attractions

Posted Jan 23, 2016
The staff were friendly and helpful. We were able to check in prior to the check in time. Near and walkable to attractions. The room was small but comfortable. The only problem I would say is our room was facing a parking lot, but other than that the room was okay for two.
Comment from Hotel Management
Jan 30, 2016 by Wesley, Hotel Management
Wonderful! Thank you Jessica for the 5 star review. I'm very happy to hear you enjoyed your stay. We hope to see you again soon and we'll definitely see what we can do about a city view room for you next time. Sincerely, Wesley Ziegler - Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Posted Jan 23, 2016
Very friendly staff. Within walking distance to a lot of areas downtown.
Comment from Hotel Management
Jan 23, 2016 by Wesley, Hotel Management
Hi Kelly, Thank you for the great 4 star review. I'm happy to hear you enjoyed your stay. See you again soon. Best Regards, Wesley Z. - Hotel Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2016
Pros: location
Tiny room. Even tinier bathroom.
Comment from Hotel Management
Jan 23, 2016 by Wesley Z., Hotel Management
Thanks for taking the time to leave your feedback. As a historic hotel we have a greater variation in the size of our rooms than some of your more modern cookie-cutter hotels. We want every guest to be happy with their room, so be sure to stop down and speak with one of our outstanding guest service agents. We would love to show you some of our larger room options. Sincerely, Wesley Z. - Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown tourist activities.

Posted Jan 19, 2016
Nice and clean hotel. Rooms were very cozy but suited our needs for a place to rest our heads and get cleaned up. The bathrooms were tight and room small but still very clean and comfortable. We enjoyed the location as we were able to walk to most of our "tourist" attractions. We also enjoyed the Espresso Bar and The Lodge Bar and Grille that were connected to the hotel. We were able to check in early, there was a bit of confusion with our reservation that took some time but nothing that would prevent me from staying there again. Staff were also very accomadating.
Comment from Hotel Management
Jan 31, 2016 by Wesley Z., Hotel Management
Thank you for taking the time to leave your feedback. I'm happy to hear that our staff took such good care of you while you were visiting our beautiful city. We hope to see you again soon. Sincerely, Wesley Ziegler - Hotel Manager