Ratings based on 137 Verified Reviews

3.0 out of 5
52% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jan 17, 2017
Bellevue is nice, this hotel is OK. I've been to other Extended stay, this doesnt compare. They've got to improve on their breakfast options.
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Thank you for reviewing your experience. We are glad you enjoyed your overall stay, but we are sorry for your disappointment with our breakfast offerings. We will take a note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit and hope you will stay with us again soon. Safe travels. Sincerely, General Manager
3 out of 5
by A verified traveler from US

Basic.

Posted Nov 16, 2016
If you're looking for just a bed to sleep in, then I'd suggest this place. The room was ok, however the breakfast is not a breakfast. It's simply a pick between nature valley bar or a knock off muffin (cardboard flavor).
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our selections. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 11, 2016
I enjoyed everything about my room except the poor television channel reception.
Comment from Hotel Management
Nov 12, 2016 by General Manager , Hotel Management
Thank you for choosing Extended Stay America - Seattle - Bellevue – Downtown for your stay. We are so glad that your room met most of your expectations except the problem you encountered with the TV channels. Unfortunately, maintenance issues do arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We hope that you weren’t overly inconvenienced and that you will join us again. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

About what was expected

Posted Nov 9, 2016
Pros: The location and price were great. They allowed us to bring our dog, which was also what we needed. Hotel staff was very nice and helpful.
Cons: The hot water took a VERY long time to heat up, and never got above luke-warm. So no hot showers to be had in room 508 unfortunately.
We needed a 2 day hotel that would take us and our dog, as closing was delayed on our new home and our previous rental lease ran up. The hotel was exactly what we were looking for and the price was good for the area. The hotel itself was a bit of a no frills endeavour, which is what we expected and the room was clean and appropriate. We were on the 5th floor, overlooking the freeway though, and our AC unit even when turned off allowed all the noise from the outside into the room. So it wasn't quiet at all.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Thank you for your stay with us and for providing your feedback. We are happy to know that you liked our location, the good value we offer and our pet friendliness. That being said, we apologize our hotel and amenities were not to your total satisfaction. We are sorry for the inconvenience you had with your bathroom and the noise issues you experienced. Thanks for being our guest, and we hope to welcome you and family as well as your furry friend back soon! Sincerely, General Manager
4 out of 5
by A verified traveler from US

Good service for the price

Posted Oct 31, 2016
Pros: The possibility to have a kitchen available and prepare my own meals.
Cons: They advertise the breakfast "to go" included in the price but there wasn't really decent food available.
Location: Great location, close to the Down Town and all the amenities.
We had to choose an hotel to stay for a week while we had some people remodeling our home (and we couldn't stay inside the house during that time), so we needed a convenient hotel with a kitchen available. We found a good service, welcoming employees and overall adequate to the price we paid (less expensive hotel in Bellevue).
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Our thanks for taking the time to post a feedback about your week-long stay at Extended Stay America - Seattle - Bellevue - Downtown. It's nice to read that you liked your room with a kitchenette which was convenient for your needs. We are also glad our downtown location, the great value we offer and the service delivered by our associates were all to your satisfaction. We appreciate you being our guest and hope you will visit us again. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Oct 10, 2016
The kitchen smells. The location of the hotel is very good but the room is very dated!
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Thank you for your recent stay at our hotel. I appreciate your feedback and I am glad to let you know that we are in the initial discussions for updating our rooms to meet our brand standards. We would love for you to return and enjoy our newly refreshed hotel. Thank you again and hope to see you back soon! General Manager
1 out of 5
by A verified traveler from Ft Worth

Big Hat...No Cattle

Posted Oct 3, 2016
Pros: Parking spots are easy to find.
Cons: Don't be so chinchy about towels, give us a hairdryer, and don't treat us like thieves.
Location: Good location
Rooms are cleaned every 8 days. If you want it cleaned more frequentlly, you pay. Towels are so thin you can see through them. Pictures show the kitchenette and cooktop. But you have to check out your plates, knives, forks, spoons and pans. No hairdryer. A nice facility, but you are treated as if you are a thief. Breakfast consists of stale muffins and Nature Valley bars.
Comment from Hotel Management
Oct 5, 2016 by General Manager, Hotel Management
It is truly disappointing to read that your expectations were not met during your stay with us. We will share your comments with our management team to help us in future discussions regarding improvements around our hotel. It would be our hope that you would reconsider your choice and stay with us again in the future. Thank you for your review. General Manager
3 out of 5
by A verified traveler

Hotel close to hospital

Posted Sep 20, 2016
Pros: Proximity to hospital
Cons: Clean the windows. Disinfect the bathrooms
Location: Location was great. Not there for things to do-it was a surgical visit to a local hospital
Bathroom had a bad moldy smell. Windows were so dirty you could hardly see out of them. Disappointed that there was not an oven.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
We appreciate you bringing your experience to our attention. Although our location was convenient for your needs, please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, this service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. Thank you for being our guest, and we hope you to come back and stay with us the next time you are in our area. Sincerely, General Manager
2 out of 5
by A verified traveler

It is self descibed in the ratings above.

Posted Sep 11, 2016
My rating review give you my review , your welcome.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate your stay with us. I am disappointed we did not provide you with a perfect experience. Its clear we missed a few opportunities to impress and for that we are so very sorry. We hope to have you back as our guest soon so we can improve upon your stay. General Manager
2 out of 5
by A verified traveler from Mountain View, CA

Cheap motel with 30 years old facilities

Posted Aug 28, 2016
Pros: Nothing.
I wouldn't call it hotel in the first place. It's chip and creepy motel. First, everything is extremely old inside. Fridge was from 70s, microwave from early 90s, toilet could barely flush and the water pressure in the shower was extremely weak. There is no kitchen loaded, you have to go downstairs to get it, and even then lots of stuff missing, they even didn't give you Dawn to wash dishes since the place doesn't even have dishwasher!!!! And second, it was extremely noisy. There is a highway nearby and windows is so cheap and old, that you can barely fall a sleep at night. Oh yeah, bad was 10 years old too. It was way too soft, and pillows just horrible, no neck support at all. It was the first and for sure last time I stayed in Extended Stay America.Lesson for me is Marriott Residence is 10 times better hotels for just a little bit higher price.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Nick, It is certainly disappointing to know we did not meet your expectations and you did not have an enjoyable stay with us. We take all feedback as an opportunity to improve and to continue to strive to be better. Thank you for staying with us and for providing your feedback. We would like another opportunity should you be in the Bellevue area again. Thank you, General Manager