Ratings based on 517 Verified Reviews

3.0 out of 5
43% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Did not meet expectations

Posted Jun 27, 2017
Missing washcloths, up to date TV guide, utensils in kitchen
1 out of 5
by A verified traveler

Very bad hotel

Posted Jun 24, 2017
Very un professional manager. Old furnitures, no pillow cases. Mix bed cover.
Comment from Hotel Management
Jun 25, 2017 by General Manager , Hotel Management
Thank you for sharing the specifics of your stay with us. We apologize for the service issues you experienced and for the disappointing stay you had. Your comments have pinpointed where we need to make improvements. Nothing is more important than your total satisfaction, and we hope we have the opportunity to prove it to you on your next visit. Sincerely, General Manager
1 out of 5
by A verified traveler from fl

Dirty

Posted Jun 4, 2017
Pros: Nothing
Cons: Fire the staff, hire completely new people, train and supervise them.
Location: Look for a new hotel.
Our first room was so disgusting that we asked to be moved. The furniture was stained, the sheets had hairs in them suggesting that they had not been changed since the previous occupants left and there was the same trash strewn in the stairwell through out our three day stay. The room they moved us to was not much better. There was food residue on the lamp and desk, rotten veggies in the bottom of the fridge and a soap scum ring in the bath tub. I have the photos for all to see but the survey will not let me post them.
Comment from Hotel Management
Jun 6, 2017 by General Manager, Hotel Management
On behalf of the entire team, please accept our sincere apologies for our hotel not living up to your expectations during your visit. We do not take cleanliness issues lightly, as we do believe this is priority #1. We will address this matter with our housekeeping team in detail so that this does not happen again. We hope you will consider giving us another opportunity to prove ourselves on a future date. Sincerely, General Manager
2 out of 5
by A verified traveler

Poor Choice

Posted Jun 2, 2017
This hotel was not a 3 star hotel in our opinion. The drapes were falling down, the bed was uncomfortable, you could feel the springs. How they can get away with saying they have a continental breakfast, we can't believe. There was coffee and tea, the rest was small nature valley bars and only a few of those. I managed to get the last tea bag. Think you should change their rating.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
2 out of 5
by A verified traveler from vancouver, Wa

Dirty

Posted May 30, 2017
Hotel was dirty. Tub/sink don't drain, electrical outlets didn't have covers, handprints in elevators were never wiped clean, dishes from another room sat in hallway the whole time we were there. No icemaker and you have to ask for everything....from dishes to hairdryer. Continental Breakfast was non-existent. There was basically coffee.
Comment from Hotel Management
Jun 3, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
2 out of 5
by A verified traveler

Just don't

Posted May 23, 2017
Seriously just don't. The shower was just a trickle of water. There wasn't even towels in the room, we had to ask for them. They gave us 2 and said they were almost out. The staff wasn't rude but they weren't friendly or very helpful. Cigarette buds in the elevator, shady people hanging out in the parking lot blasting music until 2 am on a Sunday night. The bed was comfortable, (the mattress itself- blankets were thin and scratchy) but they only have us 3 flat pillows on a queen bed. It provided the basic necessities but that's about it and not even for a very cheap price. We've stayed in extended stays before but not like this one. We would definitely not stay again.
Comment from Hotel Management
May 25, 2017 by General Manager , Hotel Management
Thank you for your loyalty towards our brand. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us another chance so that we can provide you with the visit you expected from us. Sincerely, General Manager
1 out of 5
by A verified traveler

Poorly run hotel

Posted May 15, 2017
Pros: Nothing
Cons: Needs new management
Location: Limited restaurants.
Room was not cleaned, obvious prostitution going on, people eating and drinking in lobby, short on bath linen, no ice machine, no supplies for an extended stay such as glasses, cups, etc. Lobby unclean.
Comment from Hotel Management
May 18, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
1 out of 5
by A verified traveler

Mark at the front desk is a raciest

Posted May 12, 2017
Pros: Nothing! I will never return!
Cons: Better employees who are not raciest and who care about the guest. Employees that go above and beyond to help the guests.
Location: Only bars and a gas station
Mark at the front desk refused to give a black guest clean towels. He eventually gave him a dish cloth to use as a bath cloth and told him that he was lucky that he was getting that. When I was up to check I my husband had walked in who is also a black man. We were told that we didn't have a reservation. I tried showing him my confirmation on my expedia app, my email, I even tried showing him where the money was already deducted out of my bank account.He still refused to allow us to check in even though he had availability. When I called it like I saw it and called him a raciest, he called the police on me.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonds, WA

Very nice hotel near the highway

Posted May 4, 2017
Pros: Excellent rooms
Cons: Nothing I can think of.
Location: A bit remote from food and shopping for my tastes (I prefer walking, however)
Very good consolidations, good and friendly staff. Though there are a few stores within walking distance, you do need a vehicle to travel to places where you can dine.
Comment from Hotel Management
May 5, 2017 by General Manager , Hotel Management
Robert, it was a pleasure a have you as our guest at Extended Stay America Seattle – Kent. We are glad to read you liked your room and the service provided by our staff. Thank you for taking the time to review your stay. We hope to welcome you back soon! Sincerely, General Manager
3 out of 5
by A verified traveler from Kent WA

It's a room...

Posted May 4, 2017
Drove in to find two cars with cardboard placed where windows used to be. Trash seen in the stairwell at 8pm was still there the following morning, just spread out over a wider area. Asked for a "quiet" room and was placed in the north end of the building, facing a major freeway interchange. Presumably it was furthest from the traffic but not surprisingly 4 am brought a concert of heavy trucks rumbling up to the adjacent intersection, along with a chorus of jake brakes. Virtually no amenities provided with the room, not even a piece of paper to write on! Like I said, it's a room.
Comment from Hotel Management
May 6, 2017 by General Manager , Hotel Management
Thank you for choosing to stay with us and for sharing your concerns. Our goal is to provide an exceptional experience for our guests, so I apologize that we fell short during your visit. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Thanks again for your valuable feedback, and we hope to have the chance to make a better impression on a future visit. Sincerely, General Manager