Ratings based on 592 Verified Reviews

3.2 out of 5
53% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Coeur d'Alene, Idaho

Close to my kids

Posted Mar 26, 2017
I enjoy staying at extended stay because you're clean & provide me with what I need. Heater wasn't working so staff immediately transferred me to a new room.
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Wow - Brice, thanks so much for your wonderful review of Extended Stay America - Seattle - Northgate. We are so happy to know all went great during your stay and that our associates assisted you in all your needs. It was a pleasure hosting you and hope to be your hotel of choice whenever your travels bring you back to our area. Sincerely, General Manager
2 out of 5
by A verified traveler from Seattle

Gross

Posted Mar 14, 2017
Floor, walls and ceiling were so gross and dirty it was disgusting. We will never stay at an Extended Stay America again.
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a well-maintained property as your home away from home when traveling, and I sincerely apologize for failing to provide that for you. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping team in an effort to improve our facilities. Please give us another opportunity to make a better impression in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

excellent and cheap

Posted Mar 8, 2017
Pros: professional and clean
Cons: needs some dishes, glasses and pots 2 of each
Location: nothing
Very quiet and the rooms were clean and the staff was very professional
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Seattle - Northgate. We are glad you found your suite comfortable and were pleased with our staff. We appreciate your feedback about the kitchenware. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler from Seattle, WA

Posted Mar 6, 2017 on Orbitz
Staff not on same page, not friendly and rude. Managers were rude and not available.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for your candid feedback. I was extremely concerned to read your comments and apologize for our staff being rude to you. Appropriate measures will be taken to ensure this is not repeated. I sincerely apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, General Manager
5 out of 5
by Simon goitom from losangeles

good enough no problem

Posted Feb 24, 2017 on Hotels
Outstanding it was good
Comment from Hotel Management
Feb 26, 2017 by General Manager, Hotel Management
Simon, many thanks for taking the time to post your wonderful feedback. Impressing our guests is our top priority, so we are glad that you were left with a memorable experience. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America - Seattle - Northgate. Sincerely, General Manager
2 out of 5
by A verified traveler

Close to my business meeting.

Posted Feb 15, 2017
Cons: No hair dryer in the room. Had to go downstairs to get it in the morning.
Location: The location was good for my purposes.
The staff was very nice and greeted my when I came in.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
We appreciate you being our guest and providing your feedback. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thank you so much for staying with us and we look forward to your next visit. Sincerely, General Manager
1 out of 5
by michael

disgusting

Posted Feb 12, 2017 on Hotels
this is not a hotel it is a logger work camp broken sinks filthy floors not even cups in the kitchen avoid this dump
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Michael, It is never pleasant to know that one of our guests had an unpleasant stay with us and left less than 100% satisfied. We are sorry for the deficiencies you outlined in your feedback. Thank you for bringing this to our attention, we will share your feedback in our staff meetings to ensure we are on track for delivering our companies high standards. We look forward to having you back as our guest. Thank you, General Manager
2 out of 5
by A verified traveler

Posted Feb 8, 2017 on Hotels
Staff is unfriendly (young guy that checked us in looked like he really hated his job) especially front desk.
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Thank you for your recent stay at our hotel. We are sorry for the problems that you encountered with our staff and that they were not as friendly and helpful as they should have been. Our guests usually have great things to say about us and we apologize we didn't provide you a better experience. I assure you we will take whatever action is necessary to ensure we don't repeat these mistakes. We appreciate your feedback. Please visit with us again. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

CONVIENENT

Posted Feb 2, 2017
Pros: That it accepts small animal. That we are able to make coffee in our room and can do other cooking, if we want, We were able to visit family in the
Cons: CLEAN UP THE MASS OF CIGARETTE BUTTS THAT ARE BUY THE ENTRANCES TO THE BUILDING. ALSO, DO NOT ALLOW GUEST/EMPLOYEES TO SIT ON THE STAIRS TO THE ENTRA
we enjouyed the room but the mattress was extremely hard and we use a firm mattress. We ached the next day from being on it. Needs to have a pad or something less firm on top of the mattress. This was convienent for us as we had to take our small cat to a special Doctor that afternoon. Will be staying here again when our cat has surgery. \ The desk employees were very pleasant and helpful.
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Seattle - Northgate for your visit to the area and for bringing along your furry friend! We are glad our location was convenient for your visit and you were happy with our in-room amenities. However, we are sorry you found your mattress to be uncomfortable. We value our guests and their recommendations, and we will share your comments with our leadership team. Thank you again for staying with us, we look forward to your return. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jan 11, 2017 on Hotels
Firstly, the employee 'Sam' was great and made my stay tollerable. This was the worst extended stay america I've ever been in, definately NOT worth even the discounted price thru a booking company. Ive stayed in motel 6's nicer. Spent 3 days without a working refrigerator, as they had none "available" to exchange it with, i.e., with unrented rooms they would not change it out. Left feeling id wasted my money on a low rent hotel.(i could not change hotels as it paid thru a booking company.
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for your valuable feedback. Although, you loved the service provided by Sam, but we apologize for the issues you encountered during your stay. We regret the inconvenience caused while you were here. It was our pleasure serving you, and we hope to welcome you back for a much better experience. Sincerely, General Manager