Ratings based on 276 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
75% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Not handicapped

Posted Aug 24, 2015
We made a last minute reservation here and got put in a handi cap room. Shower was narrow.
2 out of 5
by A verified traveler from Atlanta

Close but Not

Posted Aug 23, 2015
Pros: Location
Cons: Staff and amenities.
The only good things that I can say about this hotel was that it was very close to my training conference and it was fairly quiet. I spent the majority of my time out of the room. I had to repeatedly ask for (shared) dishes/utensils from the lethargic staff, parking was an issue for half of my stay and no one ever cleaned my room...not once in over a week! Two of my towels had dirt and lipstick stains on them when I arrived. Had developed some sort of skin rash by the third day of my stay and I am convinced that it was from my bed sheets. Bed was not very comfortable and the entry door didn't seem to be quite secure to me either as it constantly jiggled overtime someone else closed a door nearby. Never will return; supremely disappointed.
1 out of 5
by A verified traveler from Oregon

Bad location

Posted Aug 17, 2015
Pros: Nothing
Cons: Replace the mattresses, add common items, replace shower head.
Location: Location is in a bad part of town right behind a not so great business -
Hotel is located right behind Lovers in an odd location. mattress very poor. No hair dryer in room. Heater in room was broken. Was awaken at 2am by doors slamming and guys arguing. Shower head must be low volume flow.
2 out of 5
by A verified traveler

Posted Aug 5, 2015
Uncomfortable beds, everything smells of cigaret smoke, and some rather unpleasant loiterers
Comment from Hotel Management
Aug 17, 2015 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. I am sorry to hear that you had an unpleasant experience with us on your most recent stay and would like to apologize for any inconveniences you encountered. I will be meeting with our staff to review your comments to ensure your experience is not repeated. I do want to thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
1 out of 5
by A verified traveler from California

Close to the airport but nothing else

Posted Jul 31, 2015
The room was completely unsatisfactory. It was supposed to be a nonsmoking room but smelled of cigarettes so strongly that it was hard to breathe so I had to go to the store and buy a large can of disinfectant spray. The bedspread had cigarette burn holes. The shower didn't drain well at all.
Comment from Hotel Management
Aug 17, 2015 by Manager, Hotel Management
Thank you for taking the time to provide us with your feedback. I sincerely apologize for the cleanliness issues you experienced. To uphold our company’s high standards, I will be making sure we are thoroughly inspecting rooms prior to guest arrivals as well as making sure our linens are up to standard. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 out of 5
by A verified traveler

vacation

Posted Jul 27, 2015
Pros: Good mattress; on firm side.
Cons: Better instructions on how to locate lodging after renting car at airport.!!!!!!!!!!!!!!!
Location: Mall
Difficult to find!!! Comfortable bed. Traffic noise!
3 out of 5
Recommended
for Everyone
by A verified traveler

Affordable hotel, close to where we needed to be

Posted Jul 26, 2015
Hotel wasn't bad for what we paid. When I booked didn't give me the choice of smoking or non smoking room. So that was a big downfall. Window was broken so we couldn't have fresh air, breakfast they provided was mediocre.. Staff was very nice
Comment from Hotel Management
Aug 12, 2015 by Manager, Hotel Management
Thank you for your recent review of your stay. I appreciate your comments regarding our staff and reasonable rates; however, I sincerely apologize that your stay did not meet our company’s high standards. In response to your feedback, I will have our maintenance engineer inspect your room and will coach our front desk staff on our check-in procedures. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, BC

Kitchen ste close to highway/grocery.

Posted Jul 5, 2015
Pros: Kitchenette, efficient heat/ac, dog-ability, access to highway and grocery store were good. The view was nice on elevated hill.
Cons: More toiletries (mouthwash!). Sell packages or put in coin op dispensary, needs pop/munchies/ice machines. Kitchen supplies in packages make easier.
Location: Not much that I was looking for.
Great service from manager, other staff seemed relatively passive. Skimpy on the toiletries provisions. Had to specifically ask for extra blankets (they ran out of our size !!! ???) and the pillows on bed were extraordinarily small, 3 short short ones on a queen bed (?) is odd to me. Decent little kitchen with full size bed but you have to specially request any pots pans knives etc - they should just give you a choice of what cookwares package you need instead of making you itemize your needs. Full size fridge but you have to start off making your own ice as there is no machine on site. Safeway was awesome for dinners/groceries only a 5 minute drive away. Motel style room to car access. Pretty expensive 'budget' room. Okay for my dog tho too. I was surprised how good the heat/ac was for the room and how well the door blocked out other foot traffic. Carpets were very dirty, you need to wear footwear at all times - my bare feet turned black surprisingly fast. Oh, the bed was horrible. Bad mattress and worse frame; you feel every move on the mattress and it was loud and creaky frame. Couldn't sleep on it; slept in recliner instead. Lousy cable programming; they don't tell you what channels you get and there is no way to find out what is on. Below par 'grab and go' breakfast was instant oatmeal, granola bars, fresh navel oranges, coffee/tea and paltry supply of muffins - if you don't get there early (starts at 6AM) you are out of luck for selection. Couldn't tell what ingredients
Comment from Hotel Management
Jul 21, 2015 by Manager, Hotel Management
Thank you for your recent review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be working diligently with our housekeeping staff to ensure we are thoroughly cleaning our rooms as well as making sure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
3 out of 5
by A verified traveler from Los Angeles

If you need a kitchenette...then OK

Posted Jun 20, 2015
Pros: Liked the Price
Cons: Cleanliness of the exterior.
Location: Good location in relation to the South Center Mall.
The facilities were not up to our standards in terms of hotels we usually book. If you need an "apartment" style experience (kitchen to prepare meals, etc.), then you might consider this location. Not pretty to look at, but meets some needs, I am sure. Be sure to have a GPS with you, since streets in the area can be confusing.
Comment from Hotel Management
Jun 30, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our hotel’s appearance was not to your satisfaction. In response to your feedback, we are working harder to improve our hotel inside and out. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
1 out of 5
by A verified traveler

Posted Jun 14, 2015
Really bad - staff unfriendly - room filthy - breakfast nightmare
Comment from Hotel Management
Jul 7, 2015 by Manager, Hotel Management
Thank you for your recent review of your stay. I sincerely apologize that your stay did not meet our company’s high standards. I discussed your comments with the team, and we will continue to work diligently to improve our property's cleanliness inside and out, as well as providing exceptional customer service to all our guests. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.