Okay for the $
Posted Sep 4, 2016 on Hotels
First room had ashtrays in it and smoking was permitted in certain rooms. It stunk so we got other room which, although noisy since it was on the freeway side, smelled okay. Carpets need replacing. Old fashioned air conditioning. Minimum toiletries. Great front desk people. Breakfast is packaged muffins and instant oatmeal. For the price, it was an ok hotel. Suggest getting nonsmoking room opposite freeway side and plan on going out for breakfast. The coffee served in lobby only and it was okay.
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.