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Reviews of Grand Hyatt Seattle

4.5 out of 5
Grand Hyatt Seattle
721 Pine St, Seattle, WA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 954 out of 1184 reviews" "
Rating 8 - Good. 155 out of 1184 reviews" "
Rating 6 - Okay. 40 out of 1184 reviews" "
Rating 4 - Poor. 18 out of 1184 reviews" "
Rating 2 - Terrible. 17 out of 1184 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Won Keun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOcation Location and LOCATION! All the famous spot is in walkable distances. For Space needle and MOPOP, Olympic sculpture park, Chihuly glass museum, NO Problem!!! Just walk down the Pine street 4 min, you can find awesome convenient Monorail station! IT was 4 star hotel with 5 star location, 5 star convenience!
Stayed 2 nights in Apr 2024
Response from JeanB on Apr 24, 2024
Thank you so much for your feedback! We are so glad you enjoyed your stay and that you got to enjoy all that Seattle has to offer. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Martin

Liked: Property conditions & facilities
Great staff and rooms. This will be our Seattle go to from now on.
Stayed 2 nights in Apr 2024
Response from Gale on Apr 22, 2024
Good evening, Martin,Thank you for such a glowing review! We look forward to seeing you again soon. If you need any assistance, please contact us.Warn Regards,

10/10 Excellent

Ana

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It’s been my second time staying here. Everyone is super nice! It was a great experience to stay here. Definitely recommended! It is a safe hotel to stay in.
Stayed 2 nights in Apr 2024
Response from Gale on Apr 22, 2024
Good evening, Ana,Thank you for such kind words. I will pass along your comments to our staff. They take pride in their work. We look forward to seeing you again in the near future. If you need any assistance with your future reservation, please contact us. Warm Regards,

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with water views. Excellent location, very walkable. Great fitness center and friendly staff. 5 stars.
Stayed 2 nights in Apr 2023
Response from Gale on Apr 22, 2024
Good evening, Julia,Thank you for such a glowing review! I will pass along your comments to our staff. The take pride in making our guests comfortable during their stay. We look forward to seeing you in the near future. If you need any assistance with a future reservation please contact us.Warm Regards,.

10/10 Excellent

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location everything is walking distance. Will stay again
Stayed 2 nights in Apr 2024
Response from Betsy on Apr 19, 2024
Dear Jimmy,Thank you for your 5/5 rating and review. We are so glad you had a great visit at our hotel and felt our hotel was a great location. It was our pleasure to welcome you. We appreciate your rating as it helps us continue to provide great service. We look forward to welcoming you as our guest again soon.Warm regards,

10/10 Excellent

Hermogenes Reducto Limosnero,

Liked: Cleanliness, staff & service, property conditions & facilities
Property and rooms were clean. Staff were friendly. A lot of dining options. Will refer it to friends and family members. Definitely will be back!
Stayed 3 nights in Apr 2024
Response from Gale on Apr 15, 2024
Good evening Hermogenes,Thank you for such a glowing review! We look forward to seeing you again soon. Please contact us if you need any assistance with making a future reservation. Warm Regards,

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Apr 2024
Response from JeanB on Apr 8, 2024
Thank you for your feedback! We are so glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole area was lots of fun! Great dining and shopping. Lots of places to walk to.
Stayed 3 nights in Apr 2024
Response from Angela S. on Apr 8, 2024
Hello Carol,Thank you for sharing your feedback; it is valuable to us. It's great to know you had a good time with us and enjoyed great dining, shopping, and pleasant walks to nearby attractions. Your kind words mean a lot to us, and we genuinely appreciate your patronage. We can't wait to welcome you back.Best regards,Angela

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jamie on Apr 7, 2024
Dear Dean,Thank you for your wonderful 5/5 rating for our Grand Hyatt Seattle! It was such a delight to see that you enjoyed your stay with us. We hope to welcome you back as our guest on your future visits to Seattle!Warm regards,Jamie

10/10 Excellent

Mary, Cincinnati

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Location and amenities are top notch. The staff offers white glove service. Convenience stores and shops in the building and across the street from several venues. Best view ever from the Emerald Room on the 27th floor. Pay for the lounge it’s wonderful. Sauna, hot tub and steam were luxurious and quiet. Rooms are well appointed and spacious. I will stay here again if I return to Seattle.
Stayed 1 night in Apr 2024
Response from Shelly on Apr 4, 2024
Hello, Mary! Thank you for the excellent rating. We are so glad you had an amazing visit at our hotel. We are delighted to learn that you enjoyed the convenience stores and shops in the building. It was our pleasure to welcome you. We appreciate your rating as it helps us continue to provide great service. We look forward to welcoming you as our guest again soon. Warm regards, Shelly

8/10 Good

Rajvinder

Stayed 3 nights in Mar 2024
Response from JeanB on Apr 24, 2024
Thank you for your feedback! Thank you for stayng with us and we hope to see you again

8/10 Good

Fu

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Veronica on Apr 4, 2024
Hello Fu!Thank you for the great star rating! We are happy to hear that you enjoyed your stay with us at Grand Hyatt Seattle and we thank you for being our guest! We hope to welcome you back in the future, so please feel free to contact us if we can be of any assistance.

10/10 Excellent

Kristopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee were very fry
Stayed 3 nights in Mar 2024
Response from Candace on Mar 31, 2024
Dear Kristopher,Thank you for your 5-star rating of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Grand Hyatt Seattle.Warm regards,Candace

10/10 Excellent

Jonathan P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Mar 2024
Response from Candace on Apr 1, 2024
Dear Jonathan P,Thank you for your 5-star rating of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Grand Hyatt Seattle!Warm regards, Candace

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was immaculately clean and the views were excellent
Stayed 1 night in Mar 2024
Response from Rebecca on Mar 29, 2024
Hello Ryan,Thank you for your feedback and recent stay at Grand Hyatt Seattle. It was our pleasure to welcome you. We are happy you enjoyed your beautiful room and amazing views it provided. We hope to welcome you back again.Warm regards,Rebecca

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lindsey on Mar 29, 2024
Dear Denise,Thank you for your five-star review! We appreciate the feedback! We would love to welcome you back soon!! Warm Wishes,

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our room and the hotel! Overall, the staff were fantastic except... there was a mix up with our valet ticket, basically they lost our car even though I knew from it's locator where it was (in their garage), and they kept insisting that the Rivian they pulled out was mine (Cadillac). Thankfully we weren't in a hurry, but we waited for 40 minutes.
Stayed 1 night in Mar 2024
Response from Ana on Mar 26, 2024
Dear Allison,Thank you for providing feedback. We're happy to hear you enjoyed your room and the service provided by our staff. We apologize for the issues you had with the valet. If you would like to discuss this further, please contact us through our Social or Chat platforms. We hope to see you again the next time you visit Seattle.

10/10 Excellent

Vivian, McMinnville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Krista on Mar 27, 2024
Hello Vivian,Thank you for the wonderful 5-star review. We are happy to hear that you enjoyed your time with us, and we hope to have you back again in the future!Kind Regards, Krista

10/10 Excellent

Laura, Hermiston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, comfortable bed, excellent service! Our room refrigerator was a bit noisy, but very nice other than that.
Stayed 2 nights in Mar 2024
Response from Candace on Mar 24, 2024
Dear Laura,I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are overjoyed to hear your positive feedback of your guestroom, bed, and customer service. We are sorry to hear about the noisy refrigerator. We look forward to welcoming you again in the future at Grand Hyatt Seattle.Warm regards,Candace

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from John on Mar 26, 2024
Hello Andrea,Thank you for adding this review of our Grand Hyatt Seattle. I am happy your enjoyed our hotel. I hope you can visit us again. Best Regards,John

8/10 Good

Kelle

Liked: Cleanliness, staff & service
The last minute destination taxes was extremely inappropriate. This was not explained at the time of my reservation and was $75 per day! Very disrespectful of clients!!!!
Stayed 3 nights in Mar 2024
Response from Tieysha on Mar 24, 2024
Hello Kelle,Thank you for taking the time out of your day to leave us your review as well as your rating. We are so sorry to hear that our destination fees did not meet your expectations and was not explained to you during the reservation booking process. We apologize for any inconvenience this may have caused. We hope we will have the pleasure of welcoming you back to Grand Hyatt Seattle in the future.Best Wishes,

10/10 Excellent

justin

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 1 night in Mar 2024
Response from Rebecca on Mar 22, 2024
Hello Justin,Thank you for your 5-stars and your recent stay at Grand Hyatt Seattle. We are happy you enjoyed your stay. Hope to welcome you back again.Warm regards,Rebecca

2/10 Terrible

Miranda, bothell

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The manager was super unprofessional and rude as hell to me when I asked what’s going on with the claim for my very expensive custom Acura rim cuz their valet guy curbed and bent my rim and he snapped at me that they ungraded me for that already. Umm well that’s great and all but it don’t replace my $900 rim and he was just super rude and I will never stay here not to mention it’s ran down and the bed sucked bad and so was the tub dirty.
Stayed 2 nights in Mar 2024
Response from JeanB on Mar 17, 2024
Hello Miranda. We have tried to reach out to you via the Expedia portal to get some more info about the car and to provide you with the information for the manager's of the valet service to contact them about your rim. If you would like to respond to us there we are happy to help you.

10/10 Excellent

David

Business traveler
Liked: Cleanliness
X
Stayed 2 nights in Feb 2024
Response from John on Mar 14, 2024
Hello David,Thank you for giving us a 5-star rating. I am happy you enjoyed our Grand Hyatt Seattle. I hope you can visit us again.Best Regards,John

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Veronica on Mar 14, 2024
Hello Christopher! Thank you for the amazing 5-star rating! We are happy that you enjoyed your stay with us at Grand Hyatt Seattle and thank you for being our guest! We hope to have the opportunity to welcome you back in the future, so don't hesitate to contact us if we can be of any assistance. Until next time!

4/10 Poor

Vidya sagar

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tania on Mar 10, 2024
Hello Vidya sagar,Thank you for sharing your rating. We would like for you to contact us on our social media site so that we can discuss your stay further. We hope to hear from you soon.Best regards,Tania

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tieysha on Mar 9, 2024
Hello Lee,Thank you for your 5 out of 5 rating. We are pleased to know that you enjoyed your stay with us, and we look forward to welcoming you back to Grand Hyatt Seattle in the future.Best Wishes,

10/10 Excellent

Kalyan

Stayed 1 night in Mar 2024
Response from Tieysha on Mar 28, 2024
Hello Kalyan,Thank you for your 5 out of 5 rating. We are so overjoyed knowing that you enjoyed your stay with us. We look forward to welcoming you back to Grand Hyatt Seattle in the future.Best Regards,

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient every Hyatt I’ve stayed in.
Stayed 4 nights in Mar 2024
Response from JeanB on Mar 6, 2024
Thank you for your feedback! We are so glad you enjoyed your stay with us, and we look forward to seeing you again.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Mar 2024
Response from Ana on Mar 5, 2024
Greetings Nancy,Thank you for providing your feedback. It was a pleasure to host you during your visit to Seattle. We are glad you enjoyed our hotel's location. We hope to see you again soon!

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!! I would stay here every time we come to the Seattle are
Stayed 2 nights in Dec 2023
Response from JeanB on Mar 4, 2024
Thank you for your response! We are so glad you enjoyed your stay with us, and we look forward to seeing you again

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Michaela on Mar 5, 2024
Hello Trent. I personally want to thank you for being our Guest at Grand Hyatt Seattle. I am pleased your time with us was a success and truly appreciate your review. Come back and see us in the future, we truly appreciate you!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Be aware this property charges a destination fee. They also charge a $68 valet fee. This is expensive but much more convenient because you get in and out privileges, whereas if you use the public parking lot for $50, you have to pay $50 every time we enter. We stayed in the Emerald Suite on level 29. Beautiful spacious room. Would stay again.
Stayed 1 night in Feb 2024
Response from JeanB on Feb 29, 2024
Thank you for your feedback from your stay! We are glad that you enjoyed your stay and we hope to see you again soon

10/10 Excellent

Jodi A, Ross

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Club level was really wonderful. Excellent happy hour offerings and a lovely breakfast too. Sally was always happy to see you and greater you warmly. Even if you showed up at 9:00, close to the end of breakfast. Thank you Sally. Remembered your name, like the Mustang! Haha
Stayed 2 nights in Feb 2024
Response from Larissa on Feb 28, 2024
Dear Jodi A,Thank you for your patronage and review. We are delighted to know that you enjoyed your stay with us. Thank you for highlighting your wonderful experience with the Grand Club we are happy to know that you always received a warm welcome from Sally. We hope to have the pleasure of welcoming you the next time you are in the area. Kind Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from JeanB on Feb 28, 2024
Thank you for your feedback, we look forward to seeing you again soon!

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service food was excellent! And the staff was wonderful!
Stayed 2 nights in Feb 2024
Response from Grand Hyatt Seattle on Feb 21, 2024
Thank you for your feedback!

10/10 Excellent

Orin

Liked: Cleanliness, staff & service, property conditions & facilities
Room quality, service
Stayed 1 night in Feb 2024
Response from JenB on Feb 19, 2024
Thank you for your review! We are glad you enjoyed your stay with us. We look forward to having you stay with us in the future.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quiet and nice. Not in the best area.
Stayed 1 night in Feb 2024
Response from Laura on Feb 14, 2024
Dear Andrew,Thank you so much for the 5-star rating. We are happy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brittney C. on Feb 12, 2024
Hello Leanne,Thank you for taking the time to leave your 5-star review. We truly appreciate your rating. We hope you welcome you back to Grand Hyatt Seattle soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Betsy on Feb 10, 2024
Dear Andrew,Thank you for your 5/5 feedback and rating and thank you for staying with us. We are so happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Staff were great!
Stayed 1 night in Feb 2024
Response from Gale on Feb 6, 2024
Good Evening, Heather. I am pleased that you enjoyed your stay at Grand Hyatt Seattle. Our staff takes pride in serving our guests with a smile. We look forward to helping you with any future stays with us.

10/10 Excellent

ANDREW

Stayed 4 nights in Jan 2024
Response from Veronica on Mar 21, 2024
Hello ANDREW!Thank you for the amazing 5-star review. We are happy that you enjoyed your stay with us and hope to have the opportunity to welcome you back soon! Thank you for choosing Grand Hyatt Seattle for your stay and for being our guest!

10/10 Excellent

Bridget

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The club access is absolutely worth it.
Stayed 1 night in Feb 2024
Response from Laura on Feb 5, 2024
Dear Bridget,Thank you so much for the 5-star rating. We love hearing that your stay with us was enjoyable and that you were pleased with the Grand Club amenities. We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in downtown. Reachable by public transit from airport. Hotel arranged shuttle to cruise port for us.
Response from Tieysha on Jan 28, 2024
Hello Eva,Thank you for your 5 out of 5 rating as well as your review. We are so happy to hear that you enjoyed our convenient location and your overall stay. We hope we will have the pleasure of welcoming you back to Grand Hyatt Seattle in the future.Best Wishes,

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Janet on Jan 19, 2024
Dear Danielle,Thank you for the awesome rating you gave our Grand Hyatt Seattle! We are happy you chose to stay at our hotel; it was a pleasure hosting you. We hope to welcome you back soon.Warm regards,

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jamie on Jan 31, 2024
Dear Anthony,Thank you for your perfect 5/5 rating of our Grand Hyatt Seattle! It was great to see that you enjoyed your stay with us, and we hope to welcome you back as our guest again soon!Warm regards,Jamie

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great location but mediocre experience
Front desk staff was pleasant at check in, but I got to my room and the door was ajar - one upper door lock was left out so the door wouldn’t latch. Assuming this was during cleaning but it made me a bit skeptical. Ordered breakfast room service the next morning and there were no eggs in the dish, even though they were part of the dish and I’d been asked how I wanted them cooked, and when I asked the concierge/front desk staff for a dinner recommendation they didn’t give me one. Just said it would be hard to find a place to eat that was open at 5:30pm on a Sunday. Walked up the street and found several delightful restaurants so I’m not sure why they felt there was nothing to recommend.
Stayed 2 nights in Jan 2024
Response from Laura on Jan 17, 2024
Greetings,Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

10/10 Excellent

Jeevan

Stayed 1 night in Jan 2024
Response from Grand Hyatt Seattle on Feb 10, 2024
Thank you for your feedback!

10/10 Excellent

Garth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a club level room and enjoyed both the evening and morning snacks. The lounge is pleasant, the staff super friendly, and the food good. It was very nice to be able to leave our car parked until 6 the next evening!
Stayed 1 night in Jan 2024
Response from Candace on Jan 13, 2024
Dear Garth,I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are overjoyed to hear your positive feedback of our hotel and staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments.Warm regards,Candace

8/10 Good

tim

Response from Janet on Mar 7, 2024
Greetings Tim,We appreciate the rating you gave our Grand Hyatt Seattle. We strive to provide outstanding service and a comfortable experience to each and every one of our guests. We hope to welcome you back in the future and provide a 5/5 experience on your next visit. Warm regards,