Hawthorn Suites could have been much nicer
Posted Oct 2, 2016
Our stay was disappointing to say the least. The housekeeping staff did the bare minimum ie: made the bed every day, and folded the towels. Garbage was left in the room, floors weren't swept or vacuumed, bathroom was possibly (?) wiped down. One reason we booked this hotel was because of the kitchen, it was miserably stocked, we had 1 spoon & 3 knives for cutlery, enough dishes for 2 people, nothing for pots and pans, housekeeping left coffee packets only when you asked. Called the first day about the plug in and hair dryer in the bathroom not working, after 4 days, maintenance still hadn't stopped to look at it. The charge for "incidentals" was quite a surprise as nobody mentioned a thing about it when we checked in, only to have it show up on our credit card 2 days later.