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There were sugar ants everywhere! Ant trails in the bed, kitchen, bathroom, everywhere! Also the plumbing was a little messed up. The bathroom toilet ran all night, whether you flushed it or not.
Christian N. Simmons
Stayed 3 nights in Mar 2024
Response from Homewood Suites - Tukwila GSR on Mar 20, 2024
Dear Christian, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Tukwila
Thank you for your recent stay and the awesome review. We are always happy to see our guests and wish we could see more of you all. Sure hope to see you again!
Mike was fabulous and so polite! Great first impression. Convenient location for our weekend getaway. Pet friendly too!!
Candiss
Stayed 1 night in Feb 2024
Response from Team Tukwila on Feb 25, 2024
We are so happy to hear that you enjoyed your recent stay with us here at Homewood Suites -Tukwila. We hope we get the chance to welcome you home again. Until then stay safe!
10/10 Excellent
Aubrie
Traveled with family and small children, Traveled with partner, Traveled with family
We needed a place for the whole family to stay before we got on an early flight and this hotel checked all the boxes. The room was so spacious and comfortable. The parking was easy. The breakfast was the best we’ve had at any hotel. Staff was super friendly. And all at a very reasonable price.
Aubrie
Stayed 1 night in Feb 2024
Response from Team Tukwila on Feb 21, 2024
We appreciate the great feedback and can't wait to welcome you back to your home away from home :)
Staff were friendly and property was clean and maintained.
Farshad
Stayed 2 nights in Jan 2024
Response from Janina on Feb 2, 2024
Thank you taking the time to leave a review on your most recent stay with us. We are very happy that you enjoyed your overall experience with us. Thanks again and looking forward to your next visit.
10/10 Excellent
Travis jason
Feb 2, 2024
Travis jason
Stayed 2 nights in Jan 2024
Response from Team Tukwila on Mar 20, 2024
Thank you so much for your positive feedback. We cant wait to welcome you back to your home away from home.
Overall, I was happy with this hotel. The breakfast was better than average, and the rooms are very spacious. There were a few minor things I noticed with cleanliness and broken items, but overall very good. The staff was all very polite and helpful. The train nearby was loud, but there was lots of restaurants and easy parking.
Heather
Stayed 2 nights in Jan 2024
Response from Team Tukwila on Jan 22, 2024
Thank you for taking the time to share your recent experience with us. We appreciate the great feedback and cant wait to welcome you back.
10/10 Excellent
Shaun
Jan 14, 2024
Shaun
Stayed 1 night in Jan 2024
Response from Team Tukwila on Feb 3, 2024
Dear ShaunWe're so happy to hear that you enjoyed your recent stay with us here at Homewood Suites -Tukwila. Thank yoiu Team Tukwila
10/10 Excellent
Josue, Everett
Dec 26, 2023
Josue
Stayed 4 nights in Dec 2023
Response from Team Tukwila on Dec 27, 2023
Thank you for your recent stay at the Homewood Suites-Tukwila and for your kind review. We are happy to hear that we exceeded your expectations with our customer service. We hope to see you again the next time you are in the area!
10/10 Excellent
John
Dec 21, 2023
John
Stayed 1 night in Dec 2023
Response from Team Tukwila on Jan 17, 2024
We are so happy to hear that you enjoyed your recent stay with us here at Homewood Suites -Tukwila. We hope we get the chance to welcome you home again. Until then stay safe!
10/10 Excellent
Kenneth
Dec 17, 2023
Kenneth
Stayed 1 night in Dec 2023
Response from Team Tukwila on Jan 17, 2024
We are so happy to hear that you enjoyed your recent stay with us here at Homewood Suites -Tukwila. We hope we get the chance to welcome you home again. Until then stay safe!
10/10 Excellent
Blanca
Dec 16, 2023
Blanca
Stayed 1 night in Dec 2023
Response from Janina on Dec 18, 2023
I would like to thank you for taking the time to give us a review from your recent stay. Based on the scores you gave us; I am very pleased that you enjoyed your overall hotel accommodations. Thank you again and looking forward to the next time your travels bring you back to Seattle/Tukwila area.
I would like to thank you for taking the time to give us a review from your recent stay. I am pleased that you enjoyed your overall hotel accommodations and thank you for your notes about our staff. I am looking forward to the next time your travels bring you back to Seattle/Tukwila area.
10/10 Excellent
Mario
Nov 28, 2023
Mario
Stayed 2 nights in Nov 2023
Response from Janina on Dec 18, 2023
Thank you for your recent stay at the Homewood Suites-Tukwila and for your kind review. We are happy to hear that you enjoyed your stay, and we are looking forward to your next visit.
We are so happy to hear that you enjoyed your recent stay with us here at Homewood Suites -Tukwila. We hope we get the chance to welcome you home again. Until then stay safe!
Thank you taking the time to leave a review on your most recent stay with us. We are thrilled that you enjoyed your overall experience with us and looking forward to your next visit.
Tucked away, just a short drive from shopping and the freeway; a roomy suite with a pleasant woodsy view. Nice breakfast items and responsive staff. One thing: the railroad tracks are very close. IF that sound annoys you, not your preferred choice. It was perfect for a writer's getaway!
Catherine
Stayed 3 nights in Nov 2023
Response from Janina on Nov 21, 2023
Thank you for your feedback. We appreciate your comments and happy to hear you enjoyed your stay. Looking forward to your visit.
Overall, the stay was pleasant, clean and comfortable. Not new, but maintained well enough. The desk staff was pleasant and courteous. Breakfast was better than many others, but standard fare for continental style breakfast. My only negative was the early morning local commuter train not far from our bedroom wall.
Robin
Stayed 1 night in Nov 2023
Response from Janina on Nov 16, 2023
Thank you for taking the time to give us a review. We are happy to hear you enjoyed your stay. Thanks again and looking forward to your next visit.
This hotel has the spacious rooms with full kitchen. Nice for longer stays. The rooms are clean and well kept. The outside doors do not seal completely so noise can leak in.
Andrea
Stayed 5 nights in Nov 2023
Response from Guest Service Representative on Nov 12, 2023
Thank you for taking time to leave a review! We are glad you enjoyed your stay and appreciate your feedback about the outside doors not sealing fully. We hope you will stay with us again in the future!
The heating did not work for 2 nights in one of the rooms I booked, as you can imagine it’s freezing cold in Seattle, it made really uncomfortable for us, we informed the staff multiple times, they did not fix the problem and neither moved us into a different room. At the checkout I was expecting at least a refund but none was offered.
Taha
Stayed 3 nights in Oct 2023
Response from Team Tukwila on Nov 2, 2023
We sincerely appreciate your feedback and we're very sorry you were unhappy. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Thank you for taking the time to let us know of your experience during your stay. I want to personally apologize for the noise and lack of heat in your room. We have taken necessary steps to prevent this from happening again in the future.
Thank you for taking the time to give us a review. We are very happy to hear that you enjoyed your stay. Thanks again and we hope to be of service to you in the future.
Thank you for staying with us. I'm happy you found our location nice and quiet and yet close to the airport. Thank you again and looking forward to seeing you again in the future.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We are constantly working to improve our product and appreciate your review.
The bathroom was very dirty and the freezer was dirty as well!! The curtains only closed halfway so it let the sun light in hard to sleep!!
Marie
Stayed 1 night in Sep 2023
Response from Guest Service Representative on Sep 25, 2023
Thank you for taking time to write a review! We are sorry you didn't enjoy your stay. We will take your feedback into consideration as we work to improve our guest experience. We hope you will give us another chance in the future!
I would like to thank you for taking the time to give us a review from your recent stay. Based on the scores you gave us, I am very pleased that you enjoyed your overall hotel accommodations. Thank you again and looking forward to the next time your travels bring you back to Seattle/Tukwila area.
4/10 Poor
Maria Dorotea
Traveled with family
Sep 2, 2023
Disliked: Property conditions & facilities
The rooms need renovation, bed, carpets,, sofa bed needs to be replaced
Maria Dorotea
Stayed 1 night in Aug 2023
Response from Guest Service Representative on Sep 3, 2023
Thank you for taking time to write a review! We are sorry you didn't enjoy your stay. We will send your suggestion about renovating the hotel to management. We hope you will give us another chance in the future!
Response from Homewood Suites - Tukwila GSR on Aug 22, 2023
We are so happy to hear that you enjoyed your recent stay with us here at Homewood Suites -Tukwila. We hope we get the chance to welcome you home again. Until then stay safe!
10/10 Excellent
Eveden
Traveled with family
Aug 1, 2023
Liked: Cleanliness, staff & service, room comfort
Bathroom door knob is broken
Eveden
Stayed 1 night in Jul 2023
Response from Guest Service Representative on Aug 1, 2023
Thank you for taking time to leave a review! We are glad you enjoyed your stay! We hope you will stay with us again in the future!
10/10 Excellent
Luis
Jul 30, 2023
Liked: Cleanliness, staff & service
Luis
Stayed 1 night in Jul 2023
Response from Guest Service Representative on Jul 31, 2023
Thank you for taking time to leave a review! We are glad you enjoyed your stay! We hope you will stay with us again in the future!
Nice hotel. We came for a soccer tournament. I felt safe and it was very clean. Breakfast was really good!
Jessica
Stayed 5 nights in Jul 2023
Response from Janina on Jul 29, 2023
I would like to thank you for taking the time to give us a review from your recent stay. I am pleased that you enjoyed your stay, and we are looking forward to your next visit.
2/10 Terrible
Robert
Jul 14, 2023
Liked: Staff & service
The room was big enough liked the refrigerator .The heat did not work right when i turned it up . Noisy when it went on . To many trees around the parking are, got cars dirty . When i checked in the room was not ready . Had to wait till it was ready. Said there was a social hour wednesday, Got there about 615 pm. No food the staff was eating alot of it. I have stayed in hotels around the world .For example Istanbull and other places. i worked for Boeing and traveled around the world. I thought the price was to high for rooms,
Robert
Stayed 4 nights in Jul 2023
Response from Guest Service Representative on Jul 15, 2023
Thank you for taking time to write a review! We are sorry you didn't enjoy your stay! We hope you will give us another chance in the future!
2/10 Terrible
Fredrick
Jul 9, 2023
Fredrick
Stayed 1 night in Jul 2023
Response from Janina on Jul 10, 2023
Thank you for your feedback. Please allow me to apologize for our inability to provide you with the accommodations which were confirmed to you. The circumstances which you encountered were by no means typical of the standards established at our hotel. Again, our sincerest apologies.
Thank you for your recent stay at the Homewood Suites-Tukwila and for your kind review. We are happy to hear that we exceeded your expectations with our customer service. We hope to see you again the next time you are in the area.
Been coming here for years with my family and we love staying here. Clean rooms all the time and get cleaned everyday when your there. Breakfast is good now must of got a better breakfast host. Pool is now open for everyone
Amparo
Stayed 3 nights in Jun 2023
Response from Janina on Jun 22, 2023
Thank you for the awesome review and for your loyalty. We are happy to be of service to you and we are looking forward to your next visit.
alarm went off+ power outage
no explanation no apology
Verified traveler
Stayed 2 nights in May 2023
Response from Guest Service Representative on May 31, 2023
Thank you for taking time to write a review! We are sorry you didn't enjoy your stay. Our maintenance team is working on fixing the issue with the alarm. We hope you will give us another chance in the future!
This location is tucked into a quiet setting. We enjoyed walking over the Green River to the Subway nearby. Quetta greeted us with a smile and was cheerful! Shauna provided us with a wonderful breakfast selection and was very attentive to keeping items clean and stocked. All and all a great visit!! Thank you!!
Jennie
Stayed 1 night in May 2023
Response from Guest Service Agent on May 29, 2023
Thank you for taking time to write a review! We are glad you enjoyed your stay! We hope you will stay with us again in the future!
6/10 Okay
Daniel
Traveled with family and small children, Traveled with group, Traveled with partner
May 24, 2023
Liked: Cleanliness, staff & service
Stayed here previously. Due to water line break had to move to Double Tree nearby. Transition was smooth and manager took care of everything!
Daniel
Stayed 1 night in May 2023
Response from Janina on May 24, 2023
Thank you for understanding and we greatly appreciate your kind words. It was very unfortunate, and we hope to be of service to you again in the future.