Lobby sitting area

Reviews of Hotel Andra Seattle MGallery Hotel Collection

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 739 out of 1003 reviews" "
Rating 8 - Good. 168 out of 1003 reviews" "
Rating 6 - Okay. 66 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy, Bellingham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were wonderful and let us keep our luggage and even our car parked for the day on their premises, allowing us to explore Seattle for the day
Stayed 1 night in Apr 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and stylish. Some other reviews mentioned noise but we didn’t have any issues with noise but we were on the 6th floor so maybe that helped. The lobby is beautiful and cozy to sit near the fireplace. The front desk team was very helpful with restaurant suggestions and always friendly. The hotel is extremely walkable being evenly distanced from the pike market and also the space needle.
Stayed 2 nights in Apr 2024
Response from Christopher on Apr 11, 2024
Thank you for the 5 star review Gail! I'm delighted you found our front desk helpful and enjoyed our cozy lobby. We hope to see you again soon!

8/10 Good

Tu

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice. Our suite was spacious, clean and done well. One elevator was down the entire 4 day stay, so waiting for just 1 elevator was slow and frustrating. Valet is very slow, usually you need to call 15-20 minutes ahead of time. One night it was very slow and almost made us miss our dinner reservations.
Stayed 3 nights in Mar 2024
Response from Christopher on Apr 9, 2024
Thank you for your review Tu. I am glad that you enjoyed your suite and the service from our staff. I apologize about the delays utilizing the elevators and for valet service. I am happy to report that the elevator maintenance has since been completed. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Christopher on Apr 11, 2024
Thank you for the 5 star review Victoria!

10/10 Excellent

REGINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 1 night in Apr 2024
Response from Christopher on Apr 5, 2024
I'm glad to hear you enjoyed our customer service and your stay! We hope to see you again soon Regina!

10/10 Excellent

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right by Westlake Station easily walkable. Friendliest staff gave great recommendations around the area. Clean rooms plenty of space.
Stayed 3 nights in Mar 2024
Response from Christopher on Apr 5, 2024
Thank you for the review Samantha! I'm delighted our team was able to provide some great recommendations so you could enjoy the city and that you enjoyed your room. We look forward to welcoming you back soon!

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel in a good location.
Stayed 3 nights in Apr 2024
Response from Christopher on Apr 4, 2024
Thank you for the 5 star review Erika! I'm glad you enjoyed your stay and our central location. We hope to welcome you back soon!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay and the Andra. The staff were so pleasant and room was beautiful. Love that it was pet friendly and we were able to bring our furry friend with us on our weekend getaway.
Stayed 2 nights in Mar 2024
Response from Christopher on Apr 3, 2024
Thank you for staying with us Brittany! We were delighted to welcome you and your furry friend. Come back and visit us again soon!

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with huge, well appointed, new rooms
Response from Christopher on Apr 2, 2024
Thank you for your review Joshua, I'm glad you enjoyed our newly renovated rooms. We look forward to welcoming you back in the future!

10/10 Excellent

REGINA

Traveled with family
Great customer service.
Stayed 1 night in Mar 2024
Response from Christopher on Mar 29, 2024
Thank you for staying with us Regina! I'm glad to hear you had a great stay, we hope to see you again soon!

10/10 Excellent

stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us an early check in which was great! Lots of great places to eat nearby. Beds were so comfortable, had a great nights sleep!
Stayed 1 night in Mar 2024
Response from Christopher on Mar 29, 2024
We are delighted to see you had a great stay Stacey! It's always our goal to provide a relaxing and enjoyable stay. I'm glad to see we were able to provide an early check in for you so you could get a head start on your day. We look forward to welcoming you back soon!

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location-walkable to all tourist sites and shopping.
Stayed 4 nights in Mar 2024
Response from Andrew Aranda on Mar 27, 2024
Dear Amber,We very much appreciate your comments regarding your stay at the Hotel Ändra Seattle MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andrew Aranda

10/10 Excellent

Husemann,

Stayed 4 nights in Mar 2024
Response from Christopher on Apr 15, 2024
Thank you for the 5 star review Husemann! We hope to welcome you back soon.

10/10 Excellent

Maritoni, Santa Ana

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly property, close to Pike Place. Great location!
Stayed 2 nights in Mar 2024
Response from Christopher on Mar 21, 2024
Thank you for staying with us Maritoni! I am glad to hear you enjoyed our location and that your furry friend was able to stay with you as well! We hope to see you again soon.

8/10 Good

Darina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property. Staff is very friendly! Only downside is bathroom size and limited drawers. The room decor is very nice and the room is very spacious.
Stayed 3 nights in Mar 2024
Response from Christopher on Mar 29, 2024
Thank you for your feedback Darina! I am glad to hear you enjoyed our room decor and the service from our team. Our junior suites do feature larger bathrooms, so that may be a great option for a future visit. We hope to see you again soon!

8/10 Good

Maria Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, always saying good morning and have a good day! Room was very big and accommodating. Staff always opening door for you. Made me feel special and welcome. Downsides are that everything had a price, nothing was free, including water. Microwaves weren’t available in room. No laundry services, unless of course, you paid for them to do laundry for you. Overall, very nice.
Stayed 6 nights in Mar 2024
Response from Christopher on Mar 29, 2024
I am delighted that our team made you feel special and welcome during your stay and that you enjoyed your room. Thank you for your feedback regarding the pricing of amenities, I will ensure your feedback is reviewed with our senior leadership team so it can be taken into account for future planning. We look forward to welcoming you back soon!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and restaurant
Stayed 4 nights in Mar 2024
Response from Christopher on Mar 29, 2024
Thank you for your 5 star review James! I am so glad you loved your room and Lola!

10/10 Excellent

Doug

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Easy walk to Pike Place Market, Climate Pledge Arena and the waterfront. Short ride to the stadiums. Great food options nearby.
Stayed 2 nights in Mar 2024
Response from Christopher on Mar 29, 2024
Thank you for giving us a great rating! I am glad you enjoyed your stay and our location that made it easy for you to explore!

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Christopher on Mar 7, 2024
Thanks for choosing Hotel Ändra!

10/10 Excellent

dalynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The conciege was so wonderful. He brought us a box of chocolates to our room for our 45th anniversary.
Stayed 1 night in Mar 2024
Response from Christopher on Mar 7, 2024
I am delighted to hear that you enjoyed the service from our concierge for your anniversary! We hope to host you for your anniversary for years to come!

10/10 Excellent

Robert James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to landmarks and shops. Everything you might need.
Stayed 6 nights in Feb 2024
Response from Christopher on Mar 7, 2024
Robert, thank you for choosing Hotel Ändra! I am so glad you enjoyed our location and hospitality! We look forward to your return!

10/10 Excellent

Sarah, Proctorville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Pike Place Market and great restaurants. The hotel was so cozy and staff were very friendly and kind.
Stayed 3 nights in Feb 2024
Response from Christopher on Mar 29, 2024
Thank you for the 5 star review Sarah! We hope to see you again soon!

10/10 Excellent

Heather A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 2 nights in Feb 2024
Response from Christopher on Mar 29, 2024
I am glad you had a great time and found our team helpful. Thank you for taking the time to give us a 5 star rating!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nothing
Response from Christopher on Mar 29, 2024
Thank you for the 5 star review Michael! We hope to see you again soon!

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about this property. It was very convenient to all the areas we wanted to visit. The staff was very helpful and the property was beautiful. The only inconvenience was that our room did not have a dresser. The was a closet and two areas for suitcases, but no dresser. We like to put clothes away when we travel, but we had to keep our clothes in our suitcases.
Stayed 4 nights in Feb 2024
Response from Christopher on Mar 29, 2024
I'm delighted you enjoyed your stay Sara! I will review your feedback regarding the dresser with our senior leadership team, so it can help guide future room updates. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Megan

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Loved everything except the toilet is soooooo loud when flushed! Like frightening! Others, hands down the best smaller hotel for the money in a really good location! Will be back
Stayed 1 night in Feb 2024
Response from Christopher on Mar 29, 2024
It was great having you Megan! I am sorry to hear about the noise from the toilet, I will have our engineering team take a look to see if there is a way to quiet the flush. I am glad to hear you found us to be a great value and enjoyed our location. We look forward to welcoming you back soon!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel convient to walk to your sight seeings in Seattle, shopping areas are really close, great food places near and all workers are amazing and super nice definitely will be back!
Response from Christopher on Mar 28, 2024
Thank you for the great rating Daniel! Our location truly does put you in the middle of everything and I am delighted to hear you enjoyed the service from our team. We hope to see you again soon!

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful quality furniture/aesthetic. I've been a repeat visitor and will surely stay here again
Stayed 8 nights in Feb 2024
Response from Christopher on Mar 28, 2024
Thank you Michael for coming back to stay with us! I'm so glad to hear that you enjoy our Scandinavian design and our location!

10/10 Excellent

Melineh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Christopher on Mar 28, 2024
Thank you for taking the time to review your stay, I am delighted to see you found your time here to be 5 stars!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was fabulous. The staff was friendly and helpful, the room was large and comfortable, and the location was convenient and within walking to distance to everything I wanted to see. The lobby has a big beautiful fireplace which made it a warm and relaxing spot to sit and hang out. Lola is the restaurant attached to the hotel and is to die for. I am already thinking about when I can come back to Seattle and stay here again!
Stayed 3 nights in Feb 2024
Response from Christopher on Mar 28, 2024
Thank you for staying with us Elizabeth! Our fireplace truly is a stand out feature. I am delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christopher on Mar 28, 2024
Thank you for staying with us Carrie and for the 5 star review!

6/10 Okay

Jizel

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I would love to give this hotel a 5 star rating however the staff were horrible. As my boyfriend and I arrived to the hotel to check in, we were greeted very poorly as if we did not belong there. We are a very young hispanic couple and the receptionist looked at us as if we could not afford to book a room at this beautiful hotel. We then door dashed food as we arrived very late from our flight (which I kindly let the hotel know prior that we will be doing late check in) and when I came downstairs to get the food, I overhear the doorbell man and receptionist talk about they wonder what flavor my food was and continued to say ‘open it’. I then popped up and grabbed my food. This hotel is so beautiful! I just wish it was more welcoming to the people of color. I would love to experience high end places as I can afford it without having disgusting looks made at us!
Stayed 3 nights in Jan 2024
Response from General Manager on Mar 29, 2024
Dear Jizel, Thank you for being our guest and taking a moment to share your experience while visiting Seattle. Our goal is to exceed our guests expectations and make our home, your home away from home during you stay. Your review was disappointing and somewhat shocking to read. On behalf of my team, please accept my sincere apology.All of us at Hotel Ändra have responsibility to keep our hotel free from unlawful discrimination and we do have policies and procedures in place. Each of us shares in the responsibility of assuring that our polices are effective and apply to everyone. We expect each HEARTIST to treat guest, colleagues, and vendors with respect and sensitivity. Any team member who engages in an unlawful discrimination practice will be subject to disciplinary action, up to and including termination of employment. Hotel Ändra has a zero tolerance policy for discrimination.We have shared your review with our Management team and the department HEARTISTs. In addition, we will incorporate your experience into our ongoing training so that you and future guests never encounter the same poor experience. My team and I are committed to making our guest stay enjoyable and a positive memorable experience. We do have a Manager on Duty at all times so that we can resolve any concerns our guest have during their stay.Once again, Jizel, thank you for being our guest. I hope that you will allow us another opportunity to make our home your home away from home and earn the 5 star rating. I would be delighted to personally assist you with your next reservation here at Hotel Andra. Sincerely,Lars

10/10 Excellent

Anton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet rooms. The rooms are extremely comfortable and well thought through. The staff is friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Christopher on Mar 28, 2024
Thank you for your 5 star rating Anton! I am glad you found the design of our rooms to be comfortable and that you found our staff friendly and helpful. It is always our goal to provide a welcoming and comfortable stay!

10/10 Excellent

Jake

Stayed 3 nights in Jan 2024
Response from Christopher on Mar 21, 2024
I am delighted to hear you enjoyed your stay Jake! We hope to see you again soon.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel in a great location. Would definitely stay again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except for one thing… It would’ve been nice to have a free bottle of water instead of paying nine dollars per bottle! Usually we receive free bottled water at the coffee area…😳
Stayed 1 night in Jan 2024

10/10 Excellent

Ingrid

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Citlaly Cinahi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean with friendly and helpful staff. Decor was simple with Scandinavian “clean” lines. Close to Jazz Alley entertainment.
Stayed 1 night in Jan 2024

10/10 Excellent

Marc, Seattle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Clemence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a convenient location. Staff is very accommodating. Valet parking only unfortunately.
Stayed 1 night in Dec 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Peter, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Viviana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Yadira

Liked: Amenities
Stayed 4 nights in Jan 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First hotel in Seattle where I would come back for a repeat visit.
Stayed 2 nights in Jan 2024

8/10 Good

Ana Carolina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location. Would go back in a heartbeat!
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth M.

Stayed 3 nights in Dec 2023

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms are beautiful and spacious! Staff was helpful, but they seemed understaffed, which could just be the times. Had to track down valet upon arrival. Our room also had very poor internet service, which could be fine but made it impossible to stream a movie or view the movie we purchased on the room tv. Again, normally wouldn’t mind, but our stay was a special slumber party movie night, so was a big disappointment for our particular stay. Lastly, there is no room service - I should have looked before booking, so it is my fault, but I assumed a large hotel would have had room service. Would stay again if I wanted bare bones hotel that is nicely decorated and clean, but not seeking any extra amenities.
Stayed 1 night in Dec 2023