Exterior

Reviews of Hotel Nexus, BW Signature Collection

3 out of 5
Hotel Nexus, BW Signature Collection
2140 N Northgate Way, Seattle, WA

Reviews

7.2

Good

Rating 10 - Excellent. 262 out of 1000 reviews" "
Rating 8 - Good. 325 out of 1000 reviews" "
Rating 6 - Okay. 189 out of 1000 reviews" "
Rating 4 - Poor. 115 out of 1000 reviews" "
Rating 2 - Terrible. 109 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Armando

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Devin, Front Office Manager on Apr 9, 2024
Dear Armando,We appreciate you staying with us while you were in Seattle. If you have a moment, please let us know what we have done to make your stay more enjoyable.

10/10 Excellent

Stephen

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Employees are very friendly and helpful. Breakfast quite satisfactory, good daily variety and attendants present and friendly. All property kept clean continually.
Stayed 5 nights in Mar 2024
Response from Front Desk Team on Apr 8, 2024
Hello Stephen!We are very happy that you enjoyed your stay here at Hotel Nexus and look forward to seeing back here again soon!

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe and quiet. Nice area.
Stayed 3 nights in Mar 2024
Response from Front Desk Team on Apr 8, 2024
Hello Elsa!We are very happy that you enjoyed your stay here at Hotel Nexus and look forward to seeing back here again soon!

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Devin, Front Office Manager on Apr 9, 2024
Dear Sung,We are delighted you enjoyed your stay with us! We hope we will see you again on your next trip to Seattle!

8/10 Good

Elda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn’t sleep well because the neighbor guest did strong noises.
Stayed 2 nights in Mar 2024
Response from Thomas, Assistant Manager on Mar 31, 2024
Dear Elda,Thank you for taking time to send us a positive feedback. We will communicate your concerns to senior management so they put consideration when is time for capital renovation. Thank you for staying with us and we hope to see you in the near future.Sincerely,

10/10 Excellent

Gabriela

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Thomas, Assistant General Manager on Mar 31, 2024
Dear Gabriela,Thank you for taking time to send us your remark. We are thrilled to find out we provided an excellent guest service. We hope to see you again in your next journey in Seattle.Sincerely,

8/10 Good

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to UWMC offices, fuel stations close by, freeway access one block away.
Stayed 1 night in Mar 2024
Response from Thomas, Assistant General Manager on Mar 27, 2024
Dear Brad,Thank you for your positive feedback. We're glad to hear and appreciate your comments. Be sure to stay with us again in the near future. Thank you.

4/10 Poor

Willa

Liked: Staff & service
Disliked: Property conditions & facilities
Not cheap, but the cheapest hotel in the area. Breakfast is closed at 10:00. Don't go after 9:00 though. There's nothing left. Coffee is not great but there's a Starbucks across the street if good coffee is important to you. I had a nonsmoking room but I could smell cigarettes from my neighbors. The staff is wonderful though. Friendly, welcoming and efficient. Hotel is about 1 block from the freeway and it's easy to get into and out of the hotel from either direction using a side road with a traffic light.
Stayed 5 nights in Mar 2024
Response from Thomas, Assistant General Manager on Mar 27, 2024
Dear Willa,Thank you for submitting your feedback about your experience. I will share your concerns with breakfast team so they continue to replenish the breakfast foods in the morning. Thank you staying with us.

6/10 Okay

Gordon

Traveled with family
Liked: Cleanliness, staff & service
Bed was squeaking Average breakfast
Stayed 2 nights in Mar 2024
Response from Thomas, Assistant General Manager on Mar 27, 2024
Dear Gordon,Thank you for sending us your feedback. I will share your concerns with the maintenance team so they check the condition of the mattress. I will also communicate to breakfast team for a better service. Thank you.

6/10 Okay

Vivek

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel feels somewhere between motel and hotel. All rooms open to out door common balcony and doors shut hard. Kitchenette in some images showing a proper stove but they just provided countertop induction stove which is very slow for cooking and no exhaust in kitchen area. Luckily we didnt need to cook much. Bathtub also had issue as water was draining very slow and there is no option to slow down shower speed so by the time you done shower you actually standing in a pool of soapy water.
Stayed 3 nights in Mar 2024
Response from Thomas, Assistant General Manager on Mar 25, 2024
Dear Vivek,Thank you for sending us your feedback on your stay experience. We are saddened to hear that we did not meet your expectation. The planning committee has plans to renovate the hotel guestroom in the near future. Thank you for staying with us and we hope you give us a chance in the future.Sincerely,

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities
location is good, room is not warm since the door is towards outside
Response from Thomas, Assistant General Manager on Mar 21, 2024
Dear Joe,Thank you so much for sending us your positive feedback. We're delighted to hear you had a great stay with us. We hope to see you again in your next journey to Seattle. Thank you for staying with us.Sincerely,

8/10 Good

Ken

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Thomas, Assistant General Manager on Mar 21, 2024
Dear Ken,Thank you so much for sending us your positive feedback. We're delighted to hear you had a great stay with us. We hope to see you again in your next journey to Seattle. Thank you for staying with us.Sincerely,

8/10 Good

john

Traveled with partner
Liked: Cleanliness, staff & service
N/a
Stayed 1 night in Mar 2024
Response from Thomas, Assistant General Manager on Mar 17, 2024
Dear john,Thank you for staying at the Hotel Nexus and taking time to send us a 4-stars on your stay experience. We're delighted to provide a welcoming hospitality to you. We will look forward to serving you again in the future.Sincerely,

4/10 Poor

Jose

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning unit was very loud. Door was not closing properly. Bathroom had broken areas in shower, door that between rooms was not very secure.
Stayed 2 nights in Mar 2024
Response from Thomas, Assistant General Manager on Mar 15, 2024
Dear Jose,Thank you for taking time to send us your remark about your stay experience. I will communicate your concerns to maintenance team so they can assess and correct the deficiencies reported by you. Thank you for staying with us and we hope you allow us a new opportunity in the future. Sincerely,

10/10 Excellent

Damion

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient immediate access to everything I need. Shop,food and gas.
Stayed 2 nights in Mar 2024
Response from Thomas, Assistant General Manager on Mar 10, 2024
Dear Damion,We are happy to hear you enjoyed your stay with us. Here at Hotel Nexus Seattle, we strive to deliver the best guest experience. Thank you for staying with us, and we hope to serve you again in the future.Sincerely,

6/10 Okay

lina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was a good stay if you want the office circling around ur room feeling like ur doing something wrong, and having a car outside ur room for 4 hours just parked felt harassed the whole time, and was forced to have housekeeping come in and I’ve never had that issue with any other western or any room, might be the last time I come
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 9, 2024
Dear lina,Thank you sharing your feedback about your stay experience. Our hotel guest's safety as well as other hotel guest's safety and our staff safety are our most top priority. That being said, we have 24/7 security on-site. Thank you for taking time to send us your feedback.

8/10 Good

Bonnie

Stayed 2 nights in Feb 2024
Response from Thomas, Assistant General Manager on Mar 21, 2024
Dear Bonnie,Thank you so much for sending us your positive feedback. We're delighted to hear you had a great stay with us. We hope to see you again in your next journey to Seattle. Thank you for staying with us.Sincerely,

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room we had was right by the elevators to the second floor. There was a lot of banging doors and loud talking at night.The breakfast bar was good and had good variety. Everything was fresh z
Stayed 3 nights in Feb 2024
Response from Thomas, Assistant Manager on Feb 8, 2024
Dear Helen,We would like to sincerely thank you for staying with us and your honest feedback. I will share your positive feedback with our breakfast team. I am sure they will be happy to hear you enjoyed your breakfast. We hope to serve you again in the future. Sincerely,

8/10 Good

Hilario Jesus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it is an excellent place to live.
Stayed 4 nights in Jan 2024
Response from Thomas, Assistant General Manager on Feb 4, 2024
Dear Hilario Jesus,We're happy to hear that you enjoyed your stay with us.Here at Hotel Nexus Seattle, we strive to provide quality products and service to our hotel guests. Thank you for staying with us and we hope to serve you again soon.Sincerely,

10/10 Excellent

Zorayda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bridgit Adala( General Manager). on Jan 27, 2024
Hello Zorayda.Thank you for choosing Hotel Nexus.We loved having you as our guest and look forward to serving you again in the future.Stay safeBest,

8/10 Good

Jose

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bridgit Adala( General Manager). on Jan 27, 2024
Thank you for choosing Hotel Nexus Jose.We loved getting an opportunity to be of service to you during your travels.We hope to welcome you back again soon. Stay safeBest,

8/10 Good

Holly

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
They should have low flow bathroom fixtures. The shower feels lovely but so much water is dispensed, the drain cannot keep up and the tub starts to fill. The drain wasn’t clogged, once I turned off the shower the tub drained quickly
Stayed 2 nights in Jan 2024
Response from Bridgit Adala( General Manager). on Jan 27, 2024
Dear Holly.Thank you for taking the time to share your honest feedback with us.By telling us what you like and do not like, we tailor our product to suit our guest needs.I hope we get another chance to serve you in the future.stay safeBest,

10/10 Excellent

Tony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Good staff. Good location
Stayed 7 nights in Jan 2024
Response from Bridgit Adala( General Manager). on Jan 27, 2024
Thank you Tony.My team and i work very hard to ensure our guest experience is met and surpassed.We are glad to have delivered 5 star service during your stay with us.We hope to welcome you back again soon.Safe Travels.Best

8/10 Good

Yumiko

Stayed 1 night in Jan 2024
Response from Thomas, Assistant General Manager on Feb 4, 2024
Dear Yumiko,Thank you for the positive feedback on your stay experience. We're happy to hear that you enjoyed your stay with us. Here at Hotel Nexus Seattle, we strive to provide quality products and service to our hotel guests. Thank you for staying with us and we hope to serve you again soon.Sincerely,

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Bridgit Adala( General Manager). on Jan 11, 2024
Hello Jacqueline.Thank you for choosing Hotel Nexus as your home away from home.We are glad your stay with us was magnificent.My team and i look forward to welcoming you back, whenever you visit the Northgate area.

4/10 Poor

Melissa

Stayed 2 nights in Dec 2023
Response from Bridgit Adala( General Manager). on Jan 26, 2024
Thank you for taking the time to leave us honest feedback about your stay.I would like to apologize for not meeting some expectations during your stay.We would love to hear from you on any aspects of your stay we could improve on.We hope to welcome you back so we can get another chance to redeem ourselves.Stay Safe.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel didn’t have any frills but it had everything I needed. The guy who checked us in was a sweetheart. The only thing that was super annoying was that I requested a late checkout at 1 p.m. to make a work conference call, but I had two housekeepers knock on the door to clean the room after noon. That interrupted my conference call twice! So maybe don’t get a late checkout.
Stayed 2 nights in Dec 2023
Response from Bridgit Adala( General Manager). on Dec 22, 2023
Dear valued guest.Thank you for taking the time to reach out to us. It appears we may have missed the mark on some aspects of your stay.I will personally investigate the concerns you raised, regarding not having your late check out request honoured,so we ensure our guests get the best every time.We always aim for a great experience for all our guests during their stay, I am so sorry we were not able to achieve that this time around.We loved having you as a guest and hope to get another chance to earn back your loyalty.Happy Holidays

10/10 Excellent

Rosilee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bridgit Adala( General Manager). on Dec 22, 2023
Dear Rosilee Thank you for the gracious rating you shared regarding your stay at the hotel nexus. It is guests like yourself that give us the pleasure of serving.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to being of service to you again, whenever you are in the Northgate area.Happy Holidays

8/10 Good

Bernard

Stayed 1 night in Oct 2023
Response from Bridgit Adala( General Manager). on Dec 22, 2023
Hello Bernard.Thank you for taking the time to share such lovely feedback about your stay at the Hotel Nexus.We hope to welcome you again soon, for yet another amazing experience.Happy Holidays

6/10 Okay

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Keys do not work well. Very frustrating. Toilet didn’t flush well. It took over 20 pushes on the shampoo dispenser to get enough shampoo to wash my very short hair! Stingy.
Stayed 6 nights in Dec 2023
Response from Bridgit Adala( General Manager). on Dec 22, 2023
Thank you for highlighting your concerns with us Mary.We will make sure these are addressed right away.I apologise you had this experience at our Hotel,i hope we can get another chance to serve you better in future.Happy Holidays

8/10 Good

Meghan

Stayed 3 nights in Dec 2023
Response from Bridgit Adala( General Manager). on Dec 22, 2023
Hello Meghan.Thank you for the 5 star rating.My staff and i are always aiming to deliver only the best to our guests, i am glad to hear that we did achieve that for your stay.Please keep us in mind whenever your travels bring you to the North gate area.Happy Holidays.

10/10 Excellent

Khongorzul

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked here
Stayed 2 nights in Dec 2023
Response from Bridgit Adala( General Manager). on Dec 22, 2023
Dear Khongorzul.Thank you so much for such a sweet comment.I will be passing on your compliments to the rest of the team.I hope we get another chance to be of service to you, in the future.Happy Holidays.

2/10 Terrible

Ralph

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bridgit Adala( General Manager). on Dec 22, 2023
Hello Ralph.I am so sorry your stay at the Hotel Nexus failed to meet expectations.We welcome an opportunity to learn from this experience how we can improve our services to cater to all our guests.We loved having you as our guest and hope we can get a chance to redeem ourselves in the future.Happy Holidays.

10/10 Excellent

Aravindhan, Sugarland

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Economical and nice location
Stayed 3 nights in Nov 2023
Response from Bridgit Adala( General Manager). on Dec 22, 2023
Thank you for such a nice rating Aravindhan.We are elated you had an amazing experience at Hotel Nexus.We always strive to offer competitive rates to our guests so i am glad we were able fulfill that for you.Please keep us in mind whenever your travels bring you back to the Northgate area.Happy Holidays.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Bridgit Adala( General Manager). on Dec 22, 2023
Dear Tammy.Thank you for being our guest.I am so happy to hear the Hotel Nexus team did a wonderful job in ensuring your stay was exceptional.We appreciate you choosing to stay with us and hope we can be of service to you again in the future.Happy Holidays.

8/10 Good

Jason

Stayed 1 night in Nov 2023
Response from Bridgit Adala( General Manager). on Dec 22, 2023
Hello Jason.Thank you for taking the time to share your amazing feedback with us.I will pass on the compliments to the rest of the team.We hope to welcome you back in the future for another amazing stay.Happy Holidays

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Friendly helpful staff.
Stayed 2 nights in Nov 2023
Response from Bridgit Adala( General Manager). on Nov 21, 2023
Dear Michael.Thank you for the gracious rating you shared regarding your stay at the hotel nexus. It is guests like yourself that give us the pleasure of serving. My team and I work tirelessly each day to ensure our guest experience is exceeded and we are glad to have achieved that during your stay.We look forward to being of service to you again, whenever you are in the North gate area.Be Safe.Best

10/10 Excellent

Nina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff, tasty breakfast, clean room!
Stayed 3 nights in Nov 2023
Response from Bridgit Adala( General Manager). on Nov 21, 2023
Thank you Nina for such a kind rating.We are glad you had a wonderful stay at the Hotel Nexus.Please keep us in mind for your future travels.Stay safe.Best

10/10 Excellent

david

Stayed 1 night in Nov 2023
Response from Bridgit Adala( General Manager). on Dec 22, 2023
Hello David.Thank you for taking the time to share such a wonderful rating about your stay at the Hotel Nexus.We always work hard to deliver a world class experience to our guests, i am glad we achieved that.We look forward to welcoming you back again soon.Happy Holidays

10/10 Excellent

Skye

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was a nice place, and breakfast was good!
Stayed 1 night in Nov 2023
Response from Bridgit Adala( General Manager). on Nov 21, 2023
Thank you for taking the time to share your wonderful feedback.My team and i are glad you enjoyed your stay at the Hotel Nexus.Please keep us in mind whenever you visit the area.Best,

2/10 Terrible

Cagatay

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a dirty hotel
Stayed 1 night in Nov 2023
Response from Bridgit Adala( General Manager). on Nov 21, 2023
Dear Cagatay.Thank you for taking the time to reach out to us.I am truly sorry for missing the mark on some aspects of your stay.I will make sure we address the issues you have raised asap, to ensure our guests have a great experience at Hotel Nexus each time.We loved having you as a guest, and hope to get another chance to earn back your loyalty.Safe Travels.

4/10 Poor

Casey

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bridgit Adala( General Manager). on Nov 21, 2023
Dear CaseyThank you for taking the time to reach out to us. It appears we may have missed the mark on some aspects of your stay.I will personally investigate the concerns you raised, so we ensure our guests get the best every time.We always aim for a great experience for all our guests during their stay, I am so sorry we were not able to achieve that this time around.We hope to get another chance to redeem ourselves in future.Safe Travels.Best,

6/10 Okay

Mohamed, Seattle

Liked: Staff & service, property conditions & facilities
V
Stayed 2 nights in Nov 2023
Response from Bridgit Adala( General Manager). on Nov 21, 2023
Dear Mohamed,We appreciate your honest feedback.I apologise sincerely about your recent stay at The Hotel Nexus falling short of your expectations.We take this feedback seriously and look into various ways to deliver superior guest experience to all.We do hope to welcome you back so we can get a chance to earn your loyalty.Safe Travels.Best,

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has uniformed security; locked elevator access; fairly nice rooms; private breakfast room; next to a gas station and an excellent Saffron restaurant that has Indian, American, and Mediterranean food.
Stayed 2 nights in Nov 2023
Response from Amna on Nov 17, 2023
Thank you so much kevin for choosing and staying with us, we will look forward to serve you once again.

6/10 Okay

Kristy

Stayed 1 night in Nov 2023
Response from Bridgit Adala( General Manager). on Dec 22, 2023
Thank you for taking the time to share your honest feedback about the stay Kristy.Please accept our sincere apologies for missing the mark during your stay.We hope you give us another chance to serve you better in the future.Happy HolidaysBest,

8/10 Good

Cody

Stayed 3 nights in Oct 2023
Response from Amna on Nov 17, 2023
Thank you so much Cody for choosing and staying with us, we will look forward to serve you once again.

8/10 Good

Robert

Stayed 2 nights in Nov 2023
Response from Bridgit Adala( General Manager). on Dec 22, 2023
Thank you for choosing Hotel Nexus Dear Robert.We are glad you enjoyed your stay with us.We hope to welcome you back again soon.Happy HolidaysBest,

2/10 Terrible

Harry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Bridgit Adala( General Manager). on Nov 10, 2023
Dear Harry.Thank you for being our guest, and for taking the time to share your honest feedback.I truly apologize for the experience you had. This is not in keeping with our customer service promise.Please feel free to reach out to me directly, so we can make this right for you.Look forward to hearing from you.Sincerely,

8/10 Good

Jon

Stayed 2 nights in Oct 2023
Response from Bridgit Adala( General Manager). on Nov 7, 2023
Thank you for taking the time to share such lovely feedback about your stay with us.It is guests like yourself that give us the pleasure of serving.We look forward to welcoming you back again soon.stay safe,Best,

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bridgit Adala( General Manager). on Nov 8, 2023
Hello Edward,Thank you for choosing Hotel Nexus as your home away from home.We value your feedback and hope to welcome you back again soon.stay safe.Best,