Ratings based on 1,506 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa, Oklahoma

Great location

Posted Jun 6, 2017
Pros: Small with a great deal of history.
Cons: Get rid of the steep hills in Seattle.
Location: Close to most of the touristy things as well as the water. We always walked down the hills and took cabs up the hills.
This hotel Sorrento was well located for all the touristy things as well as being very close to our meetings. The workers were extremely helpful and nice.
2 out of 5
by A verified traveler

Been going since I was little but run down now

Posted May 30, 2017
I've been staying at this hotel since I was little but the room was quite run down. It could really be a beautiful old hotel if they did some work to the rooms. The floors were really squeaky and had big dips in it. The heater didn't work at all so we were cold. The shower was so tiny and randomly sprayed scalding hot and freezing cold water. We also noticed mold growing in the bathroom from the room being so tiny with no fan or ventilation. I won't be staying there anytime soon due to this but hope they can do some major upkeep while keeping the old classic charm. The staff was very nice and helpful about the issues.
3 out of 5
by A verified traveler

Wonderful brunch but the hotel needs works.

Posted May 23, 2017
Staff was very kind! Best part Hotel has old times charm but smells bad and is dusty Super small bed Toilet not working
Comment from Hotel Management
May 31, 2017 by Mindy Cushing, Director of Reservations, Hotel Management
Thank you so much for your valuable feedback. We are very sorry that you experienced these issues while you were here. Your stay certainly was not up to the high standards we hold ourselves to. Our cleanliness is an area we get praised on frequently and pride ourselves on being at a very high level. We sincerely hope that you'll give us another chance again in the future if you are in the area, so we can make certain you have a better experience.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice boutique hotel very friendly and helpful staf

Posted May 5, 2017
Pros: Very helpful and friendly staff. Clean, quiet and nice neighborhood.
Location: Near the Virginia Mason hospital and Seattle University. This creates a neighborhood with good food options.
They hosted my nephews wedding. Food was great and venue was perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Pros: atmosphere
Cons: nothing
Location: perfect for visiting hospital patients, almost perfect for downtown activities.
Nice historic hotel, beautiful inside and wonderful outside.
Comment from Hotel Management
May 31, 2017 by Mindy Cushing, Director of Reservations, Hotel Management
Thank you so much for the positive feedback. We are really pleased you had a wonderful stay and hope that if you need to be in the area again that we get to see you then!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2017
Great hotel! Super accommodating, clean, and friendly staff! Awesome food as well!!
Comment from Hotel Management
May 31, 2017 by Mindy Cushing, Director of Reservations, Hotel Management
Thank you so much for the positive feedback. We are really pleased you had a wonderful stay and that you loved dining with us as well! We will definitely pass along your kind words to our team!
5 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous, classic hotel.

Posted Apr 24, 2017
The staff was warm and welcoming. The room was clean and the bed was beyond comfortable.
3 out of 5
by A verified traveler

Not exactly ...

Posted Apr 18, 2017
Pros: Friendly front desk and doorman.
Cons: Bathroom shower head height, elevator, carpets old smelling, and the windows should be updated to double paned to minimize the road noise.
Location: Eat at Lola's. The breakfast is worth the wait. The potatoes are amazing. A little pricey but worth it. Shopping at Pacific Place is nice.
Hertz once had a commercial and the theme was "Not Exactly". The Hotel Sorrento is "not exactly" what we expected, but the photos provided gave the appearance of something different. 1). When we arrived at 8:00 am we knew the room wouldn't be ready but when we got there at 4:30 pm the room still was not ready... 2). The hotel is far from downtown and much smaller in size. Frankly speaking the hotel is very old. But with Uber and Lyft this is not a deal breaker. 3). The room we reserved had two beds and they were very comfortable with plenty of pillows. 4). Front desk and porter service was very friendly and accommodating. 5). The room, elevator, hallway carpet and overall decor is dated, but they tried to do some cosmetic renovations. Bathroom sinks were changed out, but the tub and the shower head is super old. The shower head is good for someone who is under 5 feet tall. (Truly uncomfortable to take a shower hunched over). Heating/cooling system is reminiscent of the ones we use to use at Motel 6. The big and dirty looking unit on the floor with knobs. 6). Due to the age of the hotel and the windows being dated you will hear lots of road noise but we were leaving at 7:00 am so that really didnt affect us. But if you plan on sleeping in this isn't the place. Overall its a home-style motel. One elevator, friendly local staff, and a nice place for a quick nights rest.
Comment from Hotel Management
May 31, 2017 by Mindy Cushing, Director of Reservations, Hotel Management
Thank you so much for your valuable feedback. We are constantly striving to exceed customer expectations and take your thoughts to heart. We are truly sorry you didn't get to experience wasn't exactly what you'd hoped. We also appreciate the positive feedback as well. There are many positive changes happening at Sorrento and we sincerely hope that you'll give us another chance again in the future!
5 out of 5
Recommended
for Couples
by A verified traveler

Historic Hotel on the hill

Posted Apr 17, 2017
This hotel is not geared toward the younger crowd but has an old time elegance to it. The staff there were very friendly and helpful. Go for the feel of being at a historic hotel. The finer points of being at a hotel may be missed. My shower head was too short for me (6,'1") and the workout facilities were very basic. I did run around the city and the concierge was very helpful with describing routes.
Comment from Hotel Management
May 31, 2017 by Mindy Cushing, Director of Reservations, Hotel Management
Thank you so much for the positive feedback. We are really pleased you had a wonderful stay and hope that if you need to be in the area again that we get to see you then!
5 out of 5
Recommended
for Everyone
by A verified traveler

Family reunion & wedding

Posted Apr 14, 2017
The entire staff was very accommodating & helpful throughout the weekend.