Wonderful hotel, awful contract driver!
Posted Aug 5, 2016
This is such a lovely, well-located hotel, within walking distance of the waterfront and all downtown venues. We loved it. The staff was outstanding and very attentive. Being an old, well-built hotel, with thick walls, we were not disturbed by other guests/noise. The only problem resulted from our initial search for a Seattle hotel with a free airport shuttle, since we did not want to rent a car. This hotel came up on our search, but, when I called to schedule the ride, I found that they no longer had a shuttle, but contracted with a local transport service. The desk clerk said that guests could ride with this service for $45. I said, does that cover both ways? She said yes, & transferred me to the concierge. The concierge said this service could fulfill our request, and that we would just have to call from the baggage area of the airport, where they would drive up to meet us upon arrival. He gave the name and # of the driver. I called the # given to me and the person (Alex) was very rude, demanding 'Who is this, what do you want'. When I told him, we got cut off (or he hung up?). Another person called (different #) and said he was the driver. Long story, short, we rode with the partner of the person we were supposed to ride with, and he complained about the US & sang the praises of Russia all the way to the hotel, then tried to charge $65 one way. The hotel was great and took care of the problem, but they should cancel their contract with Alex!