Rough Beginning, Great Ending
Posted Oct 18, 2016
Clean, modern, everything worked.
However, when we arrived to check in, the first staff person made a cursory check for my reservation and said I did not have one. I looked at the screen to point out my name ... right there! Then he said my room needed to be inspected before he could release it. It was well past the 3 pm check-in time. He then disappeared. After more than 15 minutes, my wife asked the other staff person what happened? He quickly found my name, said a room was available, and in fact gave us an upgrade. Thanks, Dan. After that everything went very smooth.