Sorry I stayed here, 3 hrs of flashing smoke alarm
Posted Aug 17, 2016
On my first night at the Hotel Vintage, the smoke detector alarm began flashing at 9:20 pm; there was no audible alarm. After walking down the stairs to the front desk, I learned the staff did not know why the flashing alarms in all of the -01 rooms (like room 301) were all triggered. I returned to my room at midnight to discover my room alarm was still strobing. The evening desk manager offered me cold hard facts--we don't know why, someone is on the way--but miserably failed to offer sympathy, empathy, or extend any comfort to me as a hotel guest! She acted toward me as if I were the one responsible for their wiring/alarm problems. I was tired! I wanted to go to bed! She took my extreme disappointment as a threat to her turf, which she strongly defended. So, I went back to my room and ended up with a raging headache and eye strain. The alarm stopped flashing at 12:30 am!
The next morning, I stood in line at the front desk to talk to the morning manager, but she decided to wait on a guy who cut line. I was dumbfounded how clueless (and rude) the Hotel Kimpton desk staff could be! I left.
Later that day I returned and spoke with the manager. To my utter disbelief, she told me she could not discount the room or give me that first night for free because I made reservations through Expedia! She could "only" offer me a free meal at the restaurant on site, which I felt was completely unacceptable. There is no way I can recommend this hotel to anyone.