Ratings based on 1,823 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Moderate/poor hotel downtown Seattle

Posted Feb 18, 2017
The elevator from the parking garage to the hotel was broken down so it took us a couple tries and floors to find out which elevator we were supposed to use. The check in was nice. We were given a glass of complimentary wine. We were told only our incidentals would be charged on our card since we already paid for room and taxes through Expedia. The next day our card was charged full price. Upon investigation we were told by the hotel there was a glitch at check in that resulted in us paying full price twice but they would reverse the charges. It took 4 days for the reverse to show in our account. Upon entering the room, very obvious hand prints were left on the window that would have made a beautiful view but the hand prints obscured it and also left our imagination up to interpretation which made us question the cleanliness of the rest of the room. The heater was set to 78 when we first got in of which we quickly turned down to 68. The room never cooled lower than 72 and even though there was a fan, it was very muggy. We called maintenance and they said there was nothing else they could do. No air conditioning in the hotel. And the pillows were horribly uncomfortable. Bring your own pillow if you want any sleep.
Comment from Hotel Management
Feb 20, 2017 by Mike, Assistant General Manager, Hotel Management
Thank you for your feedback, I am sorry for the multitude of issues you faced during your stay. We will review with our team internally to learn how we can improve.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2017
Hotel staff are the best. I lost the camera on the taxi on the way back to hotel. They got it back for me. How great they are.
Comment from Hotel Management
Feb 17, 2017 by Mike, Assistant General Manager, Hotel Management
I am so glad that you got your camera back! Thank you for your support of Motif Seattle!
2 out of 5
by A verified traveler

Hidden pricing.

Posted Feb 13, 2017
Cons: Be more up front about pricing because it is not worth it.
Beware of hidden pricing! Expedia had room listed at $179 a night. Checking out & the cost is now at $268. Fees including almost $40 just to park, mandatory $12 fee for water & coffee (even if you don't use it), $50 deposit for incidentals which I should have gotten back since there was no damage to the room, etc. Not worth almost $300 a night after everything.
Comment from Hotel Management
Feb 15, 2017 by Mike, Assistant General Manager, Hotel Management
Thank you for your feedback, the $50 authorization is not a charge and should be released by your bank upon departure. Please let us know if you do not see that authorization drop in 7-10 business days.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect downtown location

Posted Feb 13, 2017
We needed a place to stay for just one evening for an event we were attending. The hotel was very nice and the staff was polite. Our room appeared to not have any air conditioning, unsure if it was just our room or what. The windows don't open so it was just a little stuffy. If we were staying more then one night, we would addressed. Other then that, we would stay here again as it is super great location to explore the heart of downtown.
Comment from Hotel Management
Feb 15, 2017 by Mike, Assistant General Manager, Hotel Management
We are so glad to hear that you enjoyed your stay so well! Please come see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern, affordable and clean.

Posted Feb 6, 2017
Had a wonderful stay. Greeted with wine when we arrived, and loved the newly remodeled room. In the heart of the city, and walking distance to it all.
Comment from Hotel Management
Feb 7, 2017 by Mike, Assistant General Manager, Hotel Management
Thank you for your feedback and glad you enjoyed our new guest rooms!
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Nice downtown hotel!

Posted Feb 4, 2017
Hotel is very nice/comfortable. Only drawback - room service so-so; my bread was too dry, concentrate on flavors
Comment from Hotel Management
Feb 5, 2017 by Mike, Assistant General Manager, Hotel Management
Thank you for your feedback, we will review with our restaurant team. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel. Close to Everything we wanted

Posted Feb 4, 2017
We really enjoyed our stay at the Motive! Clean rooms. Nice staff . Free happy hour wine! Comfy beds. Most important. We could walk to all the places we wanted. Pikes Market . Shopping etc... Would definitely stay here again!
Comment from Hotel Management
Feb 5, 2017 by Mike, Assistant General Manager, Hotel Management
It is great to hear you had such a great experience with us, thank you for sharing your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Gig Harbor

Nice hotel, we like its location.

Posted Jan 31, 2017
Pros: Location, style, friendly staff. A great combination of casual and classy.
Cons: The bathroom doors have been replaced with a barn style sliding door. Cool looking, but it would not stay open or closed due to a need for adjustment.
Location: The Motif is in the heart of downtown Seattle, from there it is an easy walk to shopping, dining and in the case of our most recent stay, SAM.
We stay often at the Motif. This time, we were given an upgrade to a view room. The room had been recently remodeled and was nicely appointed. Our check in and check out were quick and friendly.
Comment from Hotel Management
Jan 31, 2017 by Mike, Assistant General Manager, Hotel Management
Thank you D for your great review and for your continued support of Motif Seattle! I am thrilled you loved our new rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Modern stylish hotel with great downtwolocat

Posted Jan 30, 2017
Pros: overall atmosphere and location
Location: downtown - and safe...
Modern stylish hotel with great downtown location. Comfortable rooms with great views. It was a very pleasant stay.
Comment from Hotel Management
Jan 30, 2017 by Mike, Assistant General Manager, Hotel Management
I am glad to see you enjoyed your experience with us, please come see us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2017
The room was clean, staff was friendly, and the location was perfect. Walking distance to pike place market and good shops/restaurants.
Comment from Hotel Management
Jan 30, 2017 by Mike, Assistant General Manager, Hotel Management
Thank you for your great review, I am glad to hear you loved our central location!