Exterior

Reviews of Quality Inn and Suites Seattle Center Downtown

3.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 132 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 262 out of 1001 reviews" "
Rating 4 - Poor. 182 out of 1001 reviews" "
Rating 2 - Terrible. 114 out of 1001 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Karie Ann, Portland

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is closed.
Stayed 2 nights in Oct 2021

4/10 Poor

Stephanie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Colton on Jul 14, 2020
Thank you for your feedback.

10/10 Excellent

Alvino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Colton on Mar 20, 2020
Thank you for your feedback!

10/10 Excellent

Liz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly staff. Can’t beat the price.
Stayed 1 night in Feb 2020
Response from Colton on Mar 16, 2020
Thank you for your feedback! We hope you will choose to stay with us in the future!

8/10 Good

Verified traveler

Stayed 7 nights in Feb 2020
Response from Colton on Mar 8, 2020
Thank you for your feedback!

8/10 Good

Carrie

Traveled with family
Liked: Staff & service, room comfort
I was very please with our hotel. My only snag would be the construction had things fairly difficult to navigate. However, every question I had, the staff was more than willing to help. Great people.
Stayed 3 nights in Feb 2020
Response from maddy on Mar 5, 2020
Thank you for your feedback! Your message will be passed on to the staff. We hope you choose to stay with us in the future!

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were not ready for us during our check-in time so they offered to take our bags and give us free parking while we waited. a few hours later when we returned they had misplaced our bags and then charged me for the time I spent parked outside waiting. the interior of the building smelled like mold and was incredibly difficult to navigate. the elevators do not go to the lobby floor so book with caution if you are disabled and need an elevator to get to your room. the staff was unprofessional and dressed strangely casual for a hotel. sweatpants and sweatshirts. It didn't affect our stay obviously but it was just weird. Clearly won't be coming back.
Stayed 1 night in Feb 2020
Response from Colton on Mar 2, 2020
Thank you for taking the time to leave your feedback. We sincerely apologize for the issues you experienced due to our recent renovations. We are currently working to resolve the issues with the rooms to make them as accommodating as possible. We hope you will give us the chance to provide you with superior service in the future. Thank you again!

2/10 Terrible

Bridget

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deplorable service and condition. Never stay again
Stayed 1 night in Feb 2020
Response from Colton on Mar 2, 2020
Thank you for taking the time to leave your feedback. We sincerely apologize for the issues you experienced due to our recent renovations. We are currently working to resolve the issues with the rooms to make them as accommodating as possible. We hope you will give us the chance to provide you with superior service in the future. Thank you again!

4/10 Poor

Erin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
So many problems!
Check in time is supposed to be 4:00 PM. I got there a little early and my room was not ready. No big deal since I was early, so I said I would be back later. Got back around 5:00 PM, and my room still wasn't ready. Still not too big of a deal, I wanted to go get some dinner so I said I would be back later. I got there for the third time around 6:00 PM. They had to change which room I was going to be in (my original one still wasn't ready), but they said it would be nice because it is one of the newly renovated rooms. But I don't think they had finished all of the details in that room. The TV still had its energy usage sticker on the front of it, and when I turned it on, no matter which input it was on, it was just static. The heater hadn't even been plugged in yet, so I had to plug it in so that I could turn it on. There was a bedside table that has power going to it so you can charge phones etc. from the table itself, but the table wasn't plugged in and there was no outlet anywhere near it. They are going to have to get an extension cord to bring power to the other side of the bed in order to plug it in. That means the clock and the lamp that are on the bedside table also had nowhere to be plugged in. There also weren't enough outlets where they had the Keurig machine, so I had to unplug the only working lamp in the room in order to make coffee in the morning. I don’t plan on coming back to this hotel.
Stayed 1 night in Feb 2020
Response from Colton on Mar 2, 2020
Thank you for taking the time to leave your feedback. We sincerely apologize for the issues you experienced due to our recent renovations. We are currently working to resolve the issues with the rooms to make them as accommodating as possible. We hope you will give us the chance to provide you with superior service in the future. Thank you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Close to the airport & anything we needed. It was under construction but that happens
Stayed 1 night in Feb 2020
Response from Colton on Mar 1, 2020
Thank you for your feedback!

6/10 Okay

Dessa

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap but not worth it
While conveniently located the hotel itself is far from glamorous, or even clean for that matter. The housekeepers do extremely lazy room cleaning jobs and did not even change the sheets after the third day. The walls are very thin so you’ll be hearing your neighbor snore as well as any other noise in the hallways. It has a very strong smell in the hallways and in the rooms, so if you’re at all sensitive to smells this isn’t the place for you.
Stayed 4 nights in Feb 2020
Response from Colton on Feb 29, 2020
Thank you for your feedback!

6/10 Okay

Rebecca

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Colton on Feb 28, 2020
Thank you for your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is close to attractions, food, and transportation. The staff was really friendly and super helpful. The hotel is under a large scale remodel this winter and any inconvenience will be gone when it's done.
Stayed 1 night in Feb 2020
Response from Colton on Feb 25, 2020
We appreciate your feedback and want to thank you for your great recommendation of our hotel. Thank you for commenting on our hardworking friendly guest service agents; customer service is very important to us. Thank you again for your review and on behalf of the entire team here at the Quality Inn & Suites Seattle Center, we look forward to welcoming you back on your next visit to Seattle.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine.
Stayed 1 night in Feb 2020
Response from Colton on Feb 25, 2020
Thank you for your kind words about your recent experience here with us at the Quality Inn & Suites Seattle Center. We are so lucky to have a staff as incredibly helpful and friendly as we do. Thank you for staying with us and we hope to see you back again soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old, not very clean. The TV and phone in the room we got first did not work.
Stayed 3 nights in Feb 2020
Response from Colton on Feb 25, 2020
We're sorry to hear about the issues you had during your stay. We hope our front desk and maintenance teams were able to help in any way they could to make your stay more enjoyable. Thank you for your feedback, we will make note of your points and hope you choose to stay with us in the future!

6/10 Okay

Cynthia, Orange California

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is getting renovated so therefore at this time it’s not looking it’s best .. the location is good it’s walking distance to the space needle and the museum of pop and other location. Over all it’s a good place to stay
Stayed 1 night in Feb 2020
Response from Colton on Feb 25, 2020
Thank you so much for taking the time to leave us your feedback! Hopefully our staff were able to help with any problems you may have had due to the renovations. We are glad you enjoyed your stay and hope you choose us again in the future!

8/10 Good

Erica, Nebraska

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Construction work was unfortunate but good stay overall
Stayed 4 nights in Feb 2020
Response from maddy on Feb 23, 2020
Thank you for your kind words about your recent experience here with us at the Quality Inn & Suites Seattle Center. We are sorry for any disruption that the construction caused, but we can assure you that it's all in your best interest as our guest as we are aiming to improve our entire facility. Hopefully we'll get a chance to showcase this and provide you with our services later on.

2/10 Terrible

DennisQ, Los Angeles

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is under heavy construction and there is no mention of it before booking. Place looked like a fire hazard. The room itself was more than accommodating. I would suggest this place if you plan on spending as little time in the room as possible. That's the only reason why this room worked out for us because we were out and about most of our stay. Another deceptive fee we got was overnight parking. We were charged over $100 for 3 nights of parking when there is no mention of such charge until you check in. There went the savings over staying at a nicer hotel elsewhere. You get what you pay for and we got bitten by trying to save money on our trip. Do yourself a favor and book another hotel.
Stayed 3 nights in Feb 2020
Response from Colton on Feb 28, 2020
We are sorry that the construction interfered with your enjoyment of your stay. Our staff does their best to be as accommodating as possible during this difficult time. We greatly appreciate you taking the time to give us your feedback and hope you will decide to give us another chance in the future!

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Should have been told that the hotel was in the process of remodeling, no healthy choices for breakfast, not even oatmeal, vending machines that don’t work should have signs on them for not working and no microwave in room: need them even in single bed rooms
Stayed 1 night in Feb 2020
Response from Colton on Feb 26, 2020
We are sorry that the current renovations detracted from your experience at our location. Our staff makes every effort to accommodate any extra requests made by our guests during this difficult period. We hope in the future you will be willing to give us another chance to provide superior service. Thank you for your review!

4/10 Poor

Josh

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Quality is not qualified
Canceled another hotel due to construction but this one was no different... didn't informed with what is useable or not. Carpet of the room were dirty didn't even had slippers to walk, room is little too dark. Family trip was kinda ruined very disappointed
Carpet very not like
Stayed 1 night in Feb 2020
Response from Colton on Feb 26, 2020
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

8/10 Good

JSMNKRRH, Phoenix

Traveled with group
Disliked: Property conditions & facilities
Location is ideal . I’d like to give them a chance again after they finish all the renovations. Breakfast was delicious
Stayed 3 nights in Feb 2020
Response from Colton on Feb 22, 2020
Thank you so much for your feedback! We are glad you enjoyed your stay!

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got there a few hours before check in and the guy at the front didn't even bother to check if a room was available or not after I told him my situation still didn't bother to care after I said I wasn't staying there anymore he just shrugged his shoulders clearly not caring. On top of that way too many construction going on it was hard to find the entrance since roads were closed also you had to pay for parking on top of your bill very disappointing.
Stayed 3 nights in Feb 2020
Response from Colton on Feb 26, 2020
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn't recommend this Property AT ALL... Whether it was the wood panel ceiling, a cramped bathroom, stained carpets, peeling paint, or rust issues inside the bathroom, the room was DISMAL... Front Desk Agent was nice, but everything else was horrible!
Stayed 1 night in Feb 2020
Response from Colton on Feb 26, 2020
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This location is under major renovations and no where does the website say that. It’s an absolute dump and didn’t look anything like the pictures.
Stayed 1 night in Feb 2020
Response from Colton on Feb 26, 2020
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Colton on Feb 26, 2020
Thank you for your review!

2/10 Terrible

Katheryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Colton on Feb 26, 2020
Thank you for your review!

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020
Response from Colton on Feb 26, 2020
Thank you for your review!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Colton on Feb 26, 2020
Thank you for your review!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on the website look very appealing but when you visit the place it is very unpleasant and not well maintained or cleaned. There were hidden charges for parking $45.51(I asked the front desk about parking and about any charges and they never mentioned about it) . I only stayed one night. This is such a ripoff. I had a very bad time during my visit and it’s so disappointing to see these hidden parking charges.
Stayed 1 night in Jan 2020
Response from Colton on Feb 26, 2020
We are sorry you were not made aware of the parking charges. We have them posted on our website as well as Expedia, and on the registration card you signed at check in. We will try to be more clear in the future and hope you consider giving us another chance. Thank you for your review!

2/10 Terrible

Cara, Seattle wa

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was the worst room ever was like so dirty cheap motel on skid row
Stayed 1 night in Jan 2020
Response from Colton on Feb 26, 2020
Thank you for your review!

2/10 Terrible

Rose

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
Nastyyyyyyy and $40 parking
Stayed 1 night in Jan 2020
Response from Colton on Feb 26, 2020
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Restraunts and Seattle center. Its being remodeled so there was quite a bit of mess around. Parking was very expensive ($28 a day) economy rooms have no microwave or fridge. Maid service was disapointing, made the bed and emptied the garbage can, trash left by the coffee service was ignored, surfaces not wiped down. Only one ice machine on one floor out of five.
Stayed 4 nights in Jan 2020
Response from Colton on Feb 26, 2020
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

4/10 Poor

Jennie

Disliked: Cleanliness, property conditions & facilities
Disappointed
It was a very tired, but under construction place. I had stayed at thus chain in San Diego and it was way nicer. I was disappointed in the overall atmosphere.
Stayed 1 night in Jan 2020
Response from Colton on Feb 26, 2020
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

2/10 Terrible

Alberto

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Colton on Feb 26, 2020
Thank you for your review!

4/10 Poor

Yesy, New york

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was no clean properly, dusty, the ac/ heat unit wasn’t working good, the filter was dirty and the maintenance person didn’t clean it after we call it, the hotel was on construction and we noticed after we check in
Stayed 1 night in Dec 2019
Response from Colton on Feb 26, 2020
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 1 night in Dec 2019
Response from Colton on Feb 26, 2020
Thank you for your review!

6/10 Okay

susan d

Traveled with family
Great location,lackluster lodging
They are in the middle of renovation. Workout room unavailable.
Stayed 5 nights in Dec 2019
Response from Colton on Feb 26, 2020
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

10/10 Excellent

JT, Las Vegas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, awesome breakfast, could use a little remodel. Was a bit older and run down. Still a great place.
Stayed 4 nights in Dec 2019
Response from Colton on Feb 26, 2020
Thank you for your review!

6/10 Okay

Kim

Traveled with group, Traveled with family
Ok
Stayed 1 night in Aug 2019
Response from Colton on Feb 26, 2020
Thank you for your review!

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Motel 6 Is Better
Quality Stay it was NOT. Disgusting. Not worth the price. Could just as easily stayed at a Motel 6 or some other cheap crappy motel for the same quality but much cheaper. Honestly if we weren't only there just to sleep for five hours, my husband and I wanted to try and find elsewhere. The hotel was broken down, dirty, and disgusting. We didn't feel comfortable even taking our shoes off or touching anything in the room. The ladies at the front desk were rude. Never coming back here again.
Stayed 1 night in Dec 2019

2/10 Terrible

Ana, Seattle,Wa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please be aware of bed bugs on this hotel!!! This is the worst hotel I have ever stayed in! On my first night, as I was getting ready to go to bed I found a bed bug crawling on the sheets. I took the evidence to the manager who didn’t seem alarmed on the contrary, he seemed used to this kind of complain! I only stayed that one night because it was already late at night and I couldn’t get another hotel room! I was denied a refund even if I only stayed 1 out of the 3 nights I had paid for! The presence of bed bugs pose a serious health safety! This kind of hotel shouldn’t be promoted on EXPEDIA! Expedia didn’t do much to support my claim!
Stayed 3 nights in Dec 2019

6/10 Okay

Augusto

Business traveler
Liked: Cleanliness, staff & service, amenities
The hotel was ok the only thing is that it’s under renovation I guess it will be excelente once’s renovations are finished
Stayed 1 night in Dec 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay.!Renovations make it look better. Tight bathroom due the upgrades which take up more room. Comfy bed. Good hot breakfast. Shuttle driver was really nice. Front desk staff was very helpful and nice. Location is walking distance to museum and Space Needle
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019

2/10 Terrible

Natalie, Los Angeles

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was terrible do you have to pay $28 a night for parking. The rooms are small dirty old and need fixing up. The bedsheets had stains on it. The hallways are dark and cold. When we got there they didn’t have any amenities because of construction. The first night we heard banging all night, and got woken up at around 5 AM to even more banging and construction. The breakfast is horrible, the whole hotel was terrible. Luckily we left our first night And found something better for the same price that we are paying, with amenities free parking and a phenomenal view of the city
Stayed 3 nights in Dec 2019

6/10 Okay

Ban

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Room too small and crummy! Few amenities! Construction work made staying there hard!
Stayed 2 nights in Dec 2019

4/10 Poor

Janette, San Jose

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was fine. The renovations were awful. No ceiling tiles so pipes and wires were exposed. The smell was awful, like sheet rock.
Stayed 2 nights in Dec 2019

6/10 Okay

Melanie, California

Traveled with family and small children
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019

2/10 Terrible

Hazem, Madison

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very poor facility, Also, it was listed as free parking while I had to buy parking for $40/day
Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we got there the TV didn't work, they did fix it but took about 45 minutes. Tuesday AM we had to be up at 4:00 AM and there was not hot water. Wednesday afternoon I came back and the door was not latched, I could tell the housekeeper had been there as the sheets on the bed had been removed. After 45 minutes I called the front desk as no one had come to complete the bed and I wanted to take a nap. Anyone could have come in and taken are things.
Stayed 2 nights in Dec 2019