4/10 Poor
Vanessa, Newcastle
Traveled with partner
Apr 15, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Check-in was extremely slow. They charge an additional $12 fee for parking even though they don’t take any of your car information, give you a tag or display showing that you paid because you could be towed if you didn’t pay for parking. I chose not to pay and nothing happened. I feel it’s just another fee to tac on for the heck of it & most people pay it. You’re informed that you can come get a sack breakfast upon checkout if you’re interested and you check out before 10 AM. Which upon checkout, we asked if there was breakfast, & the clerk at the counter was extremely irritated that she had to put together a literal brown bag breakfast. No security in the hotel even on the door entering into the building our room was located. The doors were broken & look like they’ve been broken for a long time. The hallway to all the rooms looks like something out of a horror flick. The room was stale smell of cigarettes in a non smoking room. A lot of stains from god knows what on the carpet. Carpet was also thick and felt sticky. I did not walk barefoot for sure and my socks were black from the little time I did walk around. I chose this hotel because of its location and their rating which was not so bad paired with their so so pricing however that was a mistake. I would rather paid 30 more dollars and stayed at the Marriott next-door or even the Hilton next-door have stayed at this shady house in a good neighborhood. Sad to say but we will NEVER stay here again.
Vanessa
Stayed 1 night in Apr 2024
