Ratings based on 486 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
56% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from San fransico

Noisy old facility

Posted Sep 21, 2016
Staff are nice, concerned. Hotel facility is old and noisy. They don't provide basic stuff like slipper, refrigerator etc..
Comment from Hotel Management
Sep 22, 2016 by A.Mose, Hotel Management
Thank you for your review. I am sorry you were unhappy with our facility, we are currently working on upgrades. I appreciate you letting us know.
3 out of 5
by A verified traveler

Average hotel.

Posted Sep 20, 2016
Pros: The front desk staff.
Cons: Upgrade the beds to be more comfortable.
Location: Location was good. Right off of Highway 405. Close to shops.
The front desk staff were very friendly and helpful. It looked they were taking steps to renovate the facility. The lobby looked to be newer and clean. The room was okay for an older hotel. The bed was a little too firm for our liking.
Comment from Hotel Management
Sep 20, 2016 by A.Mose, Hotel Management
Thank you so much for the feedback. Yes, we are working at upgrading our property, and appreciate you noticing. We look forward to a return visit in the future!
2 out of 5
by A verified traveler

Noisy

Posted Sep 16, 2016
There was a very loud event taking place in one of the conference rooms. I could hear it in my room on the 5th floor, until 3:30 in the morning.
3 out of 5
by A verified traveler from So Cal

Convenient location in Renton

Posted Aug 27, 2016
Older facility that has seen better days. Very nice staff and clean for the age. Convenient location to freeways and Renton.
Comment from Hotel Management
Aug 29, 2016 by A.Mose, Hotel Management
Thank you so much for your feedback. We are fortunately working on a renovation soon, so upgrades to come! I am glad you were pleased with the staff and location. We welcome you back.
1 out of 5
by A verified traveler

Terrible smelling hotel.

Posted Aug 21, 2016
Room smelled terrible and we had to be shown 4 different room before we could tolerate staying there.
Comment from Hotel Management
Aug 24, 2016 by A.Mose, Hotel Management
I apologize for your experience. I appreciate you taking the time to post a review, & will work on this issue. This feedback is important to us, and we do appreciate the business.
2 out of 5
by A verified traveler

AC did not work, I called lobby no help.

Posted Aug 14, 2016
Bad, poor service. No ac. Bad linen. Bad pillows.
Comment from Hotel Management
Aug 24, 2016 by A.Mose, Hotel Management
I apologize for your recent experience. We are in the process of upgrading our linen, and I will address our service issues & air conditioning with the appropriate departments. Thank you for your feedback.
2 out of 5
by A verified traveler

Posted Aug 5, 2016
Hotel is outdated. Hotel room smelt musky. I wasn't very impressed, but for the price I didn't complain.
Comment from Hotel Management
Aug 24, 2016 by A.Mose, Hotel Management
Thank you for your feedback. I am glad we were able to provide you with a valuable product, & are working on a renovation. I am sorry your room wasn't more aired-out, & will work on this issue.
2 out of 5
by A verified traveler from Thornton CO

Not what I expected.

Posted Aug 5, 2016
Pros: Close to the airport for convenient departure.
Cons: This hotel needs refurbishing.
The noise was a little hard to take. My door and the doors nearby only seemed to close with a slam. Not conducive to relaxation.
Comment from Hotel Management
Aug 24, 2016 by A.Mose, Hotel Management
Ann, thank you for your feedback. I apologize for the noise, & will work on the door issue with engineering. We are excited for an upcoming renovation, and hope you will consider staying with us again.
3 out of 5
by A verified traveler

Posted Aug 5, 2016
Nice room, clean and spacious. Downside was it was noisy outside late in the evening.
Comment from Hotel Management
Aug 24, 2016 by A.Mose, Hotel Management
Thank you for your feedback. I am glad you enjoyed your room. We are working on improving our product, which will help reduce the noise a bit. We value your business, and look forward to a future stay.
3 out of 5
by A verified traveler from sacramento, CA

It was a old hotel and very smelly

Posted Aug 4, 2016
The hotel was old and very smelly in the stair way. The room we had was ok, but the bathroom was very small, it can only fit one person at a time, if you have two you can hardly close the bathroom door. The hotel price is too expensive, the hotel is not fit for that price. It need to be remodel and renew in and out of the whole building. The only thing that was nice was, it close to shopping and restaurants, everything was very close by. The staffs was very nice also.
Comment from Hotel Management
Aug 24, 2016 by A.Mose, Hotel Management
Thank you for your feedback Lani. We are working on upgrading the property, and I am glad you enjoyed the convenience. My apology that the floor plan wasn't a bit larger, and appreciate you letting us know.