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Reviews of Residence Inn by Marriott Seattle Northeast-Bothell

3 out of 5
Residence Inn by Marriott Seattle Northeast-Bothell
11920 Ne 195th St, Bothell, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 426 reviews" "
Rating 8 - Good. 132 out of 426 reviews" "
Rating 6 - Okay. 46 out of 426 reviews" "
Rating 4 - Poor. 16 out of 426 reviews" "
Rating 2 - Terrible. 6 out of 426 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Sreejith

Traveled with family
Liked: Cleanliness
Breakfast hashbrown had hair in it. The food was cold and not really that great tasting. Room was great and clean though.
Stayed 1 night in Apr 2024

6/10 Okay

MIN

Traveled with family
Liked: Staff & service, amenities
Very noisy due to air conditioners right outside and a loud boiler inside unit. Breakfast subpar. People at front desk are nice.
Stayed 1 night in Feb 2024
Response from Tova R. on Mar 13, 2024
Thank you for taking the time to make us aware of your recent stay experience.We will work hard to prevent the noise of our renovation efforts and create a better breakfast experience for you and our guests.

6/10 Okay

Gary

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The front entrance is poorly lit and the asphalt is extremely uneven. Terrible trip hazard. The breakfast area is colocated to a construction area, as is the front desk. Gave me an asthma attack and a headache from the strong chemical smell.
Stayed 1 night in Feb 2024
Response from Tova R. on Feb 26, 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the renovation leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Kathie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The construction on the property is messy with a lot of standing water. We didn’t notice this on our last stay, it was very obvious this stay. Also found out if there wasn’t construction we’d have to pay $12 a night for parking. I don’t think we should have to pay for parking for a stay in Bothell WA
Stayed 2 nights in Jan 2024
Response from Tova R. on Feb 9, 2024
Dear Kathie,Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your survey has been shared with our hotel leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

10/10 Excellent

Lauren

Stayed 19 nights in Aug 2023
Response from Tova R. on Feb 9, 2024
Dear Lauren,On behalf of the entire hotel team, I want to thank you for your review.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered around our renovation. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Gloria

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Tova R. on Feb 9, 2024
Dear Gloria,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.I wish you all the best in your life and travels.

10/10 Excellent

Kathie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast on the 24th was very good, we loved having a fireplace, and a separate bedroom. We didn’t care for the breakfast this morning on the 26th, it was disappointing.
Stayed 3 nights in Dec 2023
Response from Tova.R on Feb 9, 2024
Dear Kathie,Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am most appreciative to have your feedback on our breakfast .Thank you!

10/10 Excellent

Maryanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full kitchen. Nice size room
Stayed 4 nights in Nov 2023

6/10 Okay

Szegien

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Currently under renovation. Also noise from surrounding rooms carries easily. Can hear doors, foot steps and conversations.
Stayed 1 night in Nov 2023
Response from Tova R. on Nov 27, 2023
Thank you for your honest review. We understand our renovation efforts are a bit noisy.We hope to have you back after our renovations are complete. Until then, safe travels.

8/10 Good

Young

Stayed 6 nights in Oct 2023
Response from Tova R. on Nov 27, 2023
Thank you for your review, we appreciate the feedback.We hope to see you again soon.

8/10 Good

DuWayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tova R. on Nov 27, 2023
Thank you for your honest feedback.We hope we get another chance to "wow" you.

10/10 Excellent

Sovannadanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Oct 2023
Response from Tova R. on Nov 27, 2023
We are delighted you had a great stay with us.We hope your future travels bring you back to Bothell!

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from Tova R. on Nov 27, 2023
Thank you for your review!

8/10 Good

Karen

Traveled with partner
Liked: Staff & service, amenities
The property is under construction so it looks pretty run down. There was some garbage left in our room when we checked in but other than that it was clean and comfortable.
Stayed 1 night in Sep 2023
Response from Tova R on Oct 18, 2023
Thank you so much for your generous and honest feedback. We apologize for the mess and hope to see you again once our renovations are complete.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a great place to stay. It was well located near I-405 which makes it easy getting around Seattle, but everywhere I needed to go required a car (don't expect to walk anywhere).
Stayed 3 nights in Sep 2023
Response from Tova R on Oct 18, 2023
Thank you for your honest feedback. Please come visit us again!

4/10 Poor

Margaret

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mostly disappointed
We were mostly disappointed. Ice maker had been removed which seemed to surprise front desk. The room smelled musty/moldy when we checked in and room was quite cold. We were hurrying out to dinner so we opened windows and left. 4 hours later room smelled worse. It seemed to be coming through the air system so we shut it off. Guessed filthy air filters? Smell finally dissipated after 2:30am. Needless to say, restless night with open windows and no air flow. Deep cleaning needed, webs in places, rusty vent in bathroom, stains on ceiling. We liked the location and hope these issues were unique to 215. Unfortunately we were very aware of people above us as well.
Stayed 1 night in Sep 2023
Response from Tova R on Oct 18, 2023
Dear Margaret,Thank you for choosing us for your hotel needs. We know you could have stayed anywhere and are honored that you chose us.Maintaining a relaxing atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

8/10 Good

Maggie

Traveled with group
Liked: Cleanliness, staff & service
The staff made me feel beyond welcome!
Stayed 3 nights in Sep 2023
Response from Tova R on Oct 18, 2023
Thank for choosing to stay with us during our renovation. We know that you could have chosen to stay anywhere else and are honored you chose to stay with us.If your travels bring you to the Bothell area in the future, we hope you will consider staying with us again.

6/10 Okay

Shannon

Traveled with family
Disliked: Property conditions & facilities
you do not get what you paid for here
The hotel was pretty run down. There was zero parking available, and we were told to park in the business park next door. There were stains on the carpet, the wallpaper was coming off the wall in the bathroom, the door was scraping against the floor so you could barely shut it and the door also had pieces falling off of it. We noted we had a total of 4 guests in the room but were only given one pillow for the pullout bed. and one blanket.
Stayed 1 night in Sep 2023
Response from Tova R on Oct 18, 2023
Thank you for choosing to stay with us. Your honest feedback allows us to improve our guest experience for everyone.We hope to have you back after our renovation is complete.

8/10 Good

Balaji

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent hotel for a night stay
Stayed 1 night in Sep 2023
Response from Tova R on Oct 18, 2023
Thank you for choosing to stay with us. Your honest feedback allows us to improve our guest experience for everyone.We hope to have you back after our renovation is complete.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal
Nice room, reasonable rate, great staff
Stayed 2 nights in Aug 2023
Response from Tova R on Oct 18, 2023
Thank you for choosing to stay with us. Your honest feedback allows us to improve our guest experience for everyone.We are especially pleased you that you had a great stay with us.

8/10 Good

Freddie, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ran out of breakfast food everyday of our stay. Even waffle batter. Eggs, oatmeal, sausage. Last day, no eggs, waffle batter, vegan sausage, youghurt, oatmeal (just a little). The servers who were wonderful and kind and embarrassed said they cook what they get that day.our stay was 5 days. They ran out daily.
Stayed 4 nights in Aug 2023
Response from Tova R on Oct 18, 2023
Thank you for choosing to stay with us. Your honest feedback allows us to improve our guest experience for everyone.We hope to have you back after our renovation is complete.

6/10 Okay

Vicki

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Although advertised as pet friendly, the cleaning staff would not enter our room even after we introduced her to our small, friendly dogs. We had to empty our own trash and get our towels. The bed was only remade once in our weekly stay due to this.
Stayed 8 nights in Aug 2023
Response from Tova R on Oct 18, 2023
Thank you for choosing to stay with us. Your honest feedback allows us to improve our guest experience for everyone.We hope to have you back after our renovation is complete.

10/10 Excellent

Cedric

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Tova R on Oct 18, 2023
Thank you for choosing to stay with us. Your honest feedback allows us to improve our guest experience for everyone.We hope to have you back after our renovation is complete.

8/10 Good

Darrel

Liked: Cleanliness, staff & service, room comfort
We loved the location; very convenient and quiet. The breakfast is not really a breakfast and we were charged for on site parking.
Stayed 2 nights in Aug 2023

6/10 Okay

Alicia

Traveled with family
Liked: Cleanliness
The rooms are set up like mini apartments, its nice to have a room for each bed or have the kids sleep on the pull-out in the living room for space and privacy. The only weird thing is the bathroom is only accessed through the bedroom. We stayed three nights and had to ask for a room change after the first night because they originally put us on the bottom floor, and we could hear every footstep from the people above us, and when they flushed the toilet, it sounded like a flood was going to come through the ceiling. My boyfriend fixed two doors while we were there because they stuck on the hinge and made too much noise when opened/closed. The pullout couch in the living room in the first room was broken and very uncomfortable for our 16-year-old son to sleep on.
Stayed 3 nights in Aug 2023

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Ingrid

Stayed 1 night in Aug 2023

8/10 Good

jacqueline

Traveled with family
Liked: Cleanliness, amenities
The property was fine a little noisy but that was the people staying there. I didn't like that i had to pay daily for parking . The breakfast was decent as was the location. All in all i was a pretty good experience.
Stayed 7 nights in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The morning breakfast was empty by 930 am and was not able to eat.
Stayed 1 night in Aug 2023

4/10 Poor

Rick

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
TOO HOT and not good service
We've stayed at this hotel before and had a good experience. This time we were put into a room that had old carpet and an air conditioning system that did not work making our stay very uncomfortable. The hotel fixed the air conditioning three times, and each time it failed to even turn on after a couple of hours . . .additionally, even though we have been Marriott rewards members for decades, because we made our reservation through a third party (because the room rate was at least $75 a night cheaper) the front desk did not want to work with us on our room issues. All in all it was a frustrating stay.
Stayed 5 nights in Jul 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dishonorable
Completely dishonorable and deplorable treatment of customers. The hotel canceled my reservation as I was getting on the plane to fly cross country to go to the hotel... I booked the hotel two months in advance as part of the planning for a family vacation to the area. As I am on my way to the airport, I get a message that my reservation had been cancelled... nothing else, just cancelled... no attempt to reach out to me, no attempt to resolve the issue, nothing... not even an apology for the inconvenience... While unsuccessfully scrambling to find other accommodations for me and my family, I was told that for very busy weekends (when demand is high) hotels often cancel reservations that were booked at a lower price so that the room can be resold at a higher price. I don’t know if that is what happened in this case but with Taylor Swift in town it makes me suspicious. Anyway, the treatment by this hotel is so terrible that I will never be booking with Marriott again... Was able to find a hotel 117 miles away near Vancouver BC.... thanks Marriott...
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 31, 2023
We recognize your time is valuable and appreciate the feedback you have taken the time to provide.If you'd like to provide more information and or speak with a manager, please contact the hotel.

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
This place as very nice. Only issues were first night guy took up 3 parking stalls so we had to park, unload then move car and at 10pm, tired, not cool. Then the people above us. They were very, very loud and walked all over very inconsiderate. Very glad they left next day. These were not hotel issues. These are inconsiderate people issues. The hotel was clean, beds are very comfortable, great area for pets and walks, close to dining. Staff were pleasant. Breakfast a plus. Felt very safe. We plan on making this our permanent rest area when in town! We were very satisfied! I definitely am going to recommend. Great!!!
Response from Front Office Manager on Jul 31, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
I have mobility issues -- the room was ground floor, easy to access, spacious, and with parking immediately outside the door. Couldn't ask for more.
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 31, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We wish you all the best!

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
This place wa perfect! Slept well and very clean!
Stayed 2 nights in Jul 2023
Response from Front Office Manager on Jul 31, 2023
Thank you for taking the time to share your recent experience at the Residence Inn Bothell with us.Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 31, 2023
Thank you for taking the time to share your recent experience at the Residence Inn Bothell with us.Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.

6/10 Okay

Shawn

Traveled with group
We were disappointed with the the hot full breakfast both mornings as the hotel was short staffed and there was only 1 employee to prepare the breakfast items, clean up the room, wash dishes, etc. Nothing against the employee as they were doing their best but we ended up having to wait so long to get coffee and food items that we gave up. The hotel should not say that they offer a full hot breakfast included in the per night pricing when they can't fulfill this promise to deliver. Overall the hotel is in need of renovation upgrades as it is looking pretty tired.
Stayed 2 nights in Jul 2023
Response from Front Office Manager on Jul 31, 2023
Dear Shawn,We recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a relaxing atmosphere and providing excellent complimentary amenities is important and I apologize that we did not fulfill that expectation during your visit. Your survey has been shared with our hotel leaders to ensure this is an isolated incident.We are indeed in need of a renovation and are scheduled to begin the renovation in September of this year.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Mahgoub

Stayed 7 nights in Jul 2023
Response from Front Office Manager on Jul 31, 2023
Thank you for taking the time to share your recent experience at the Residence Inn Bothell with us!

6/10 Okay

kamran

Stayed 1 night in Jul 2023

6/10 Okay

Gene

Business traveler
Nice room clean.
Stayed 5 nights in Jul 2023
Response from Front Office Manager on Jul 31, 2023
We recognize your time is valuable and appreciate the feedback you have taken the time to provide.

8/10 Good

Badri

Stayed 2 nights in Jun 2023
Response from Front Office Manager on Jul 31, 2023
We recognize your time is valuable and appreciate the feedback you have taken the time to provide.

8/10 Good

Sarah

Stayed 1 night in Jun 2023
Response from Front Office Manager on Jul 31, 2023
Thank you for taking the time to share your recent experience at the Residence Inn Bothell with us. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our guests. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bothell.

8/10 Good

mike

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2023
Response from Front Office Manager on Jun 26, 2023
Thank you so much for your feedback!

10/10 Excellent

Brent

Stayed 2 nights in Jun 2023
Response from Front Office Manager on Jun 26, 2023
Thank you so much for your feedback!

10/10 Excellent

Stephanie

Stayed 2 nights in Jun 2023
Response from Front Office Manager on Jul 31, 2023
Thank you for taking the time to share your recent experience at the Residence Inn Bothell with us.Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.

6/10 Okay

Lori

Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 16, 2023
Thank you so much for your feedback.

10/10 Excellent

Robert

Stayed 3 nights in May 2023
Response from Hotel Manager on Jun 16, 2023
Thank you so much for your 10 out of 10 review! We appreciate you taking the time to rate your experience. We look forward to welcoming you back again soon!

6/10 Okay

Jeannein

Stayed 2 nights in May 2023
Response from Hotel Manager on Jun 16, 2023
Thank you for taking the time to rate your experience

8/10 Good

Thomas, Albany

Stayed 1 night in Apr 2023
Response from Hotel Manager on Jun 16, 2023
Thank you for taking the time to rate your experience

10/10 Excellent

Teresa

Stayed 2 nights in Apr 2023
Response from Hotel Manager on Jun 16, 2023
Thank you so much for your 5 STAR review! We appreciate you taking the time to rate your experience. We look forward to welcoming you back again soon!