Property entrance

Reviews of Staypineapple, The Maxwell Hotel, Seattle Center Seattle

3.5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1025 out of 1277 reviews" "
Rating 8 - Good. 178 out of 1277 reviews" "
Rating 6 - Okay. 48 out of 1277 reviews" "
Rating 4 - Poor. 20 out of 1277 reviews" "
Rating 2 - Terrible. 6 out of 1277 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Zifan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a few days on spring break with the family. We had very friendly and responsive customer service. When we needed towels or other items, it was delivered within 5 minutes. The location is convenient for visiting Seattle Center area. It had lots of cafes and a number of pubs in the area as well. I would say that the only thing I had issues with is the hotel pool. It was small maybe 15x15, which was fine. However, it was too heavily chlorinated for a small pool that my eyes felt irritated after 5-10 minutes. The price for the hotel is reasonable compared to others around it. So I would consider staying there again when visiting Seattle.
Stayed 3 nights in Mar 2024

10/10 Excellent

Baharak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Kids loved it. Great boutique style. Staff were very friendly and helpful, especially Bonnie

10/10 Excellent

Jianmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and people. Very clean and comfortable!
Stayed 3 nights in Mar 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The people above our room walking very loud; couldn’t falling asleep and woke me up whenever they got back to their room.
Stayed 4 nights in Mar 2024

10/10 Excellent

Charlotte

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love staying at the pineapple! Such an accommodating and kind team
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on Mar 26, 2024
Hi Charlotte, Thank you for your continued support and kind words about our team! We're delighted that you always enjoy your stays with us at Staypineapple. We take pride in our service and it's rewarding to know that our efforts to be accommodating and kind have resonated with you. We look forward to your next visit!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I’ve ever stayed at in terms of just convenient amenities a very nice location. The rooms were decorated very well, and the bathrooms were clean and large. The beds were incredibly comfortable, and the staff was top-notch all the way through. I could not recommend anywhere better than this, when you’re staying close to climate pledge.
Response from Lacey King- General Manager on Mar 26, 2024
Hi Michael,We're honored to be considered one of the best hotels you've ever stayed at, and it's fantastic to know that our amenities, location, comfortable beds, and top-notch staff made such a positive impact on your experience. Thank you for your wholehearted recommendation, especially for those visiting the Climate Pledge Arena. We look forward to welcoming you back for another outstanding stay!

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Love the pineapple experience! Beautiful and comfy lounge. Spacious room. Fun pool. Within walking distance of the space needle.
Stayed 2 nights in Mar 2024
Response from Lacey King- General Manager on Mar 25, 2024
Hi Sandeep,Love the pineapple experience! Beautiful and comfy lounge. Spacious room. Fun pool. Within walking distance of the space needle.

10/10 Excellent

Carrie

Great family hotel for our stay in Seattle
Stayed 3 nights in Mar 2024
Response from Lacey King- General Manager on Mar 23, 2024
Hi Carrie,We're delighted to hear that you and your family had a great stay with us in Seattle. Thank you for choosing our hotel, and we look forward to having you back again in the future!

10/10 Excellent

Kristen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fun and convenient to Climate Pledge Arena. And the shuttle service that was available back to the airport was a nice option rather than calling an Uber. The only thing I didn't like about the room was the bedding.
Stayed 3 nights in Mar 2024
Response from Lacey King- General Manager on Mar 18, 2024
Hi Kristen,Thank you for your review! We're pleased to hear that you enjoyed the fun atmosphere of our hotel. We apologize if the bedding was not to your liking and appreciate your feedback, we can always make your bed with traditional bedding. The most important thing to us is that you are comfortable during your stay. We hope that aside from this, your stay was pleasant and that we'll have the opportunity to welcome you back in the future.

8/10 Good

Yi Yung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good place for family trip
Stayed 3 nights in Mar 2024
Response from Lacey King- General Manager on Mar 15, 2024
Thank you for the kind review, we hope to welcome you back again soon.

6/10 Okay

Maddie

Liked: Cleanliness, amenities, property conditions & facilities
Our room wasn't ready until 5pm - an hour later than check-in time. Bit of a bummer and made us rushed the rest of the night.
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on Mar 14, 2024
Hi Maddie,We sincerely apologize for the delay in having your room ready and understand how this might have caused inconvenience and a rushed evening for you. We always strive to have rooms prepared for our guests in a timely manner, and we're sorry we fell short during your stay. Thank you for bringing this to our attention; we'll certainly look into how we can prevent similar situations in the future. We hope to have another opportunity to provide you with a smoother and more relaxing experience.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on Mar 14, 2024
Hi Adrienne,You made our Pineapple day with your review, thank you!

10/10 Excellent

thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not ask for anything better, staff perfect
Stayed 3 nights in Feb 2024
Response from Lacey King- General Manager on Mar 10, 2024
Hi Thomes,We're delighted that you were completely satisfied with your stay and that our staff made such a positive impact. Thank you for your wonderful feedback, and we look forward to continuing to provide you with the perfect experience on your next visit.

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful and cheerful staff.
Stayed 5 nights in Mar 2024
Response from Lacey King- General Manager on Mar 9, 2024
Hi Michael,We're delighted to know that you found our staff to be both helpful and cheerful! It's always our goal to provide a positive and welcoming atmosphere for our guests. Thank you for taking the time to share your experience, and we hope to welcome you back soon for another great stay with us.

10/10 Excellent

Sheresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I stepped into the Pineapple Hotel, I knew I was in for a treat. The welcome of warm pineapple cookies set the tone for a stay as delightful as biting into a slice of paradise. The bedding was like a cloud’s embrace, promising and delivering the coziest slumber imaginable. But it was the staff, with their radiant smiles and boundless warmth, that truly made the experience unforgettable. They turned a simple stay into a heartwarming adventure. With every interaction, they proved that at the Pineapple Hotel, hospitality isn’t just a practice—it’s an art. Five stars all the way!
Stayed 2 nights in Mar 2024
Response from Lacey King- General Manager on Mar 9, 2024
Thank you for your glowing review! We're thrilled that from the moment you entered our hotel, you felt the warmth and hospitality that we strive to provide to every guest. It's such a pleasure to know that our warm pineapple cookies set a delightful tone for your stay and that our bedding provided you with the utmost comfort.Your kind words highlighting the positive impact our staff had on your experience are truly appreciated. We believe that genuine hospitality can turn a stay into something truly special, and it's wonderful to hear that we have succeeded in that regard.We can't wait to welcome you back for another heartwarming adventure at the Pineapple Hotel. Thank you for choosing us for your stay!

10/10 Excellent

Trang

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The friendly staff greeted us already making us feel comfortable. Check in was a breeze and were able to see the manager’s dog. The room was in excellent shape and conditions, very clean. The hotel provided us duet blankets in case they we dont want to share, which I loved cause I hog the blankets when I get really cold. We were able to connected to Netflix without having to pay to watch the TV. I love how they provided us a refillable water bottles and free refillable water station, made it so easier for us to get water without having to buy water bottles. They also provide beach cruiser for guests if they want to go around the city. Overall, the hotel provided a lot of amenities for us so we were able to have a comfortable stay. Definitely come back here again.
Stayed 3 nights in Mar 2024
Response from Lacey King- General Manager on Mar 8, 2024
We're thrilled to hear about your comfortable experience, from the friendly greeting at check-in to encountering the manager's dog, which surely added a smile. It's great that the room's cleanliness and Netflix connectivity contributed positively to your stay.We're delighted that you appreciated the eco-friendly touch of refillable water bottles and the water station, as well as the option to explore the city with our beach cruisers. We can't wait to welcome you back for another delightful stay.

10/10 Excellent

Damon

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm greeting. Love the very dog friendly atmosphere. Cute Georgia bulldog greeted our Charlotte in the lobby.
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on Mar 8, 2024
Thank you for your review! We’re delighted to hear you received a warm greeting and enjoyed our dog-friendly atmosphere. It was so much fun to watch Charlotte & Georgia play in the lobby! We love that our guests, both human and canine, feel welcomed and at ease. We look forward to your next visit with Charlotte and hope it will be just as enjoyable as the last.

10/10 Excellent

Alyssa, Bridgeville

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place close to the hockey arena. When we were booking we googled hotels near there. This one popped up. It was affordable, within walking distance to the arena and other places we wanted to visit. Will stay at another location in the future!
Stayed 2 nights in Feb 2024
Response from Lacey King- General Manager on Mar 5, 2024
Hi Alyssa,We're glad to hear that our hotel's location suited your needs perfectly for easy access to the hockey arena and nearby attractions. It's wonderful that you're considering staying with us again at another location in the future. Thank you for your review, and we look forward to welcoming you back for another enjoyable visit.

4/10 Poor

sandi

Traveled with family and small children
Disliked: Staff & service
This stay was $100 more then what this app said it was. Will never use your app again
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on Mar 4, 2024
Hello Sandi, I'm sorry you were unhappy with the information provided by the app. I do hope you enjoyed your stay and that we might have the opportunity to welcome you back in the future.

8/10 Good

GINA

Traveled with family
Liked: Cleanliness, staff & service, amenities
The parking is extremely tight. We chose a different hotel because our last downtown Seattle experience had very tight and limited parking. This was no different. Only a small car will fit in ever space all marked compact but not divulged as such upon booking or check in.
Stayed 1 night in Mar 2024
Response from Lacey King- General Manager on Mar 3, 2024
Hi Gina,Thank you for taking the time to share your experience. We genuinely apologize for any inconvenience you faced with the parking situation. For future reference, we'd like you to know that the lower level of our parking garage is more suited for larger vehicles, offering a bit more space. We appreciate your feedback as it helps us to better inform our guests about parking options. We hope this knowledge can make a difference in your next stay with us. Thank you again for your review, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and extremely pet friendly. Pups everywhere! All things pineapple too... from the colors, the towels, the in-room USB/charging hub, the glasses and the amazing free cookies that are put out each afternoon in the lobby. This place is great! Makes you smile as soon as you walk in, every time. Not much for dining in the area but we found the nearby QFC (grocery store) and would walk over and grab sandwiches, snacks etc. for the room. They also have a great great coffee shop and restaurant on site.
Stayed 3 nights in Feb 2024
Response from Lacey King- General Manager on Mar 3, 2024
Hi Leah,Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay at our extremely pet-friendly hotel and enjoyed the pineapple-themed details. It's delightful to know that our atmosphere brings a smile to your face. We're glad our on-site coffee shop and restaurant also added to your positive experience. We appreciate your feedback and look forward to welcoming you back again for another stay that makes you smile. Thank you for choosing us!

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Mar 20, 2024
Thank you, Diego!

10/10 Excellent

Kayla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how friendly everyone was!
Stayed 1 night in Dec 2023
Response from Lacey King- General Manager on Feb 27, 2024
Hi Kayla, Thank you from the core of our Pineapple heart for the great review! We look forward to your next visit!

10/10 Excellent

Margaret, Bellevue

Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Maxwell
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Feb 26, 2024
Thank you, Margaret, we love you too!

8/10 Good

Vanessa

Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Mar 20, 2024
Thank you, Vanessa!

10/10 Excellent

melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, competent and accommodating staff. Well kept, nice place! Loved the ramp in lobby and to parking garage for wheel chair accessibility and so I could roll my luggage.
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Feb 24, 2024
Hi Melinda,Thank you so much for sharing your experience with us. We're thrilled to hear that you found our staff friendly and accommodating, and that you appreciated our efforts to make our hotel accessible for all guests. We're glad you enjoyed your stay with us, and we hope to welcome you back again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice reasonable place to stay near climate pledge arena. Bar could be open a bit later on game night, but other than that, worked out well.
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Feb 24, 2024
Hi Steven,Thank you for your kind review! We're pleased to hear that you found our hotel conveniently located near the Climate Pledge Arena and that your stay was reasonable and pleasant. We appreciate your suggestion about extending bar hours on game nights. We're glad everything else worked out well during your stay, and we hope to welcome you back soon.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would absolutely stay here again.
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Feb 24, 2024
Hi Mark, Thank you from the core of our Pineapple heart for the great review! We look forward to welcoming you back again soon.

10/10 Excellent

Kimberly, Puyallup

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, including pillows. Room & bathroom clean. Love free water. Great idea to give a free drink. Easy walk to CPA. Great value.
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Feb 24, 2024
Hi Kimberly,We're thrilled to hear that you had a comfortable stay, from the bed and pillows to the clean room and bathroom. It's also wonderful to know that our complimentary water and free drink offer were to your liking. We're delighted that our location provided you with convenient access to your destinations. Thank you for acknowledging the great value we strive to provide. Looking forward to welcoming you back soon for another pleasant experience!

10/10 Excellent

Lauri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for concerts at Climate Pledge Arena.
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Feb 22, 2024
Hi Lauri,Thank you from the core of our Pineapple heart for the great review! We're delighted that you found our location convenient and we hope to welcome you back again soon!

10/10 Excellent

Lauri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to stay for a concert/game at Climate Pledge.
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Feb 22, 2024
Hi Lauri,We're so glad you found our location perfect for attending concerts at Climate Pledge Arena! Thank you for choosing to stay with us, and we look forward to hosting you again the next time you're in town for an event.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area in the city, closer to the airport. Nearby sites and many great places to visit and see from the Maxwell and close to the monorail going to and from Pike place area; all within walking distance. Many, many things to see and do around the Hotel. The Hotel staff was friendly and helpful, with a convenient cafe and plenty of areas with space in and around the lobby with a cozy fireplace. I recommend this hotel when visiting the City of Seattle!
Stayed 2 nights in Feb 2024
Response from Lacey King- General Manager on Feb 20, 2024
Hi Cheryl,Thank you for such a glowing review! We are delighted to hear that you enjoyed our convenient location and the abundance of nearby attractions. It's great to know that our staff's friendliness and helpfulness stood out to you and that you appreciated the cozy ambiance of our cafe and lobby areas. Your recommendation means a lot to us, and we look forward to welcoming you back to the Maxwell on your next visit to the City of Seattle!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Feb 21, 2024
Thank you, Michelle! We hope to welcome you back again soon!

10/10 Excellent

Shala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Feb 21, 2024
Thank you, Shala! We hope to welcome you back again soon!

10/10 Excellent

Dave

Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Mar 20, 2024
Thank you, Dave!

10/10 Excellent

Shima

Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Mar 20, 2024
Thank you, Shima!

8/10 Good

Joey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quirky design interiors. great lobby with interconnecting caffe bistro and bar. staff are wonderful. watch out for $$ add-ons with convenience fees..then also tax on the fees..?? safe parking...but $$ and again taxes taxes on that too. :(
Stayed 2 nights in Feb 2024
Response from Lacey King- General Manager on Feb 23, 2024
Hi Joey,Hi there! We're delighted to hear you enjoyed our whimsical design and that you found our lobby, cafe bistro, and bar to be great! Our team works hard to ensure all guests feel welcome and well taken care of. We appreciate your feedback regarding the additional fees and taxes. We strive to be transparent about all charges upfront, and we apologize if this wasn't the case during your stay. Your comments will be shared with the team for further review. We hope you'll give us another chance to provide you with an even better experience in the future. Thank you for choosing Staypineapple!

10/10 Excellent

Brittney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Would do it again for another concert
Stayed 2 nights in Feb 2024
Response from Lacey King- General Manager on Feb 20, 2024
Hi Brittney,Thank you from the core of our Pineapple heart for the great review!

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Mar 20, 2024
Thank you, Sarah!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lacey King- General Manager on Mar 20, 2024
Thank you, Chris!

2/10 Terrible

MArtin

Stayed 2 nights in Jan 2024
Response from Lacey King- General Manager on Mar 20, 2024
Hello Martin, I'm sorry to see the 1 star review. I'd love the opportunity to learn more about your stay with us to understand where we went wrong and how we can do better in the future.

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
This hotel was so cute and inviting. We loved everything about our stay! Will definitely be back again and have told all our friends and family!
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Feb 16, 2024
Hi Kimberly, Thank you for your charming review! We're thrilled that you found our hotel cute and inviting, and that you loved everything about your stay. It's wonderful to hear that you'll be returning and have recommended us to your friends and family. We truly appreciate your support and look forward to welcoming you back for another delightful visit.

2/10 Terrible

Todd

Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Mar 20, 2024
Hi Todd,I'm sorry to see the 1 star review. I'd love the opportunity to learn more about your stay with us to understand where we went wrong and how we can do better in the future.

10/10 Excellent

Felipe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Feb 15, 2024
Thank you, Felipe!

10/10 Excellent

Jenna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Very nice 3-star hotel. The bedding is super comfy. You also get a free drink during your stay. Nice little touches. I will stay here again.
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Feb 14, 2024
Hi Jenna, Thank you for sharing your excellent review! We're glad to hear that you enjoyed our service and found your stay comfortable, especially the bedding. It's wonderful that the complimentary welcome beverage and other little touches added to your experience. We look forward to the pleasure of your company once more for another great visit.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice, room was clean, hotel had such a nice vibe, lobby super aesthetic, pool was warm, coffee and cookies in afternoon was fun, and complementary drink was a nice touch. I would for sure stay again, close walk to the ballet, area seemed safe. Our room had an awesome view of the space needle. My teen daughter thought this was a super bougie hotel and she loved it.
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Feb 13, 2024
Hi Angela,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our friendly staff, clean accommodations, and the overall vibe of our hotel. It's great that the warm pool, afternoon treats, and complimentary welcome beverage added to your experience. We're also delighted that the proximity to the ballet and the view of the Space Needle were highlights of your stay. We're so glad your daughter loved it, and we can't wait to welcome you both back again soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lacey King- General Manager on Mar 20, 2024
Thank you, Maria!

10/10 Excellent

Bradley, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lacey King- General Manager on Mar 20, 2024
Thank you, Bradley!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Easy location close to lots of city amenities.
Stayed 1 night in Dec 2023
Response from Lacey King- General Manager on Feb 11, 2024
Hi Sarah, Thank you from the core of our Pineapple heart for the great review! We hope to welcome you back again soon.