Ratings based on 941 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Anchorage, AK
Not worth the moneyPosted Jul 20, 2016
Very dark interior (former gentleman's club from the turn of the 20th century). Room was spacious, but air conditioner unit was so loud that it inhibited sleep. Room was not turned down or cleaned between first night and second night of a two night stay. Mini-bar wasn't restocked, garbage/recycling not taken care of, no clean towels. When paying upwards of $350 per night I find that ridiculous.
by A verified traveler from Nebraska
A Port in a StormPosted Jul 4, 2016
Pros: Excellent and interesting historic rehab
Cons: A bit pricey
Location: Great location close to the underground transportation Hub and Pioneer square. Walk out the door, spend three bucks and ride to Sea-Tac airport.
I was in another hotel and had a problem... my trip was extended but all the other hotels in this chain were full. My brand X hotel told me to vacate and there offered no help to locate another room in the area. The Arctic Club took me in on a moments notice, early in the morning, and even offered to go get my bag so I didn't have to miss any meetings. Great staff, beautiful hotel and really fun accessories (like a french coffee press in the room). I'm a fan and I'll be back!
by A verified traveler from s
Old school, modern touchesPosted Jun 24, 2016
Beautiful throwback hotel completely updated with a fantastic theme. Great location and staff
by A verified traveler from HK
Transportation is very convenient.Posted Jun 15, 2016
Tried to checkout at 12:45pm on Monday, however, the guy in reservation deck just said 'No' without any suggestion. It would be great if he could suggest me how to handle this situation. Also, water drainage in basin was not smooth.
by A verified traveler
Posted Jun 12, 2016
Pros: very old fashioned hotel very small & bad bed
Cons: Everything should be changed
Location: location was good
So bad to stay with children because very small and old bed.
by A verified traveler from Salem Oregon
Need a better descriptionPosted Jun 1, 2016
Pros: Central location.
Cons: Better food at Juno. Breakfast was expensive and the eggs overcooked on both meals.
Location: Pike Place, water front, Shopping, Football and Baseball stadiums.
Great room condition and facilities, excellent staff and attentiveness. But they need to be more descriptive about the room for the price point. We had 2 nights in a room costing 250.00 a night. We were given a room on the lobby floor, one level above the bus stop on 3rd street. Buses ran throughout the day and we had street noise until midnight both nights. It was a lovely room and nicely appointed, but when booking you, they should state your 250 doesn't get you off the ground floor. A polite but frank conversation about price point and room location would have been nice. I likely would have sprung for the difference.
by A verified traveler from New York, NY
Great old School yet very modern hotelPosted May 21, 2016
Pros: great location, great rooms, great staff
Cons: my key kept demagnetizing, but that is probably my fault
Location: skyview observatory is two blocks away, underground tour is only three blocks away. Easy walk to Safeco and Century Link, Market
From check-in the staff was great Valets very friendly, front desk was super friendly and helpful on where to go and if you wanted would work you through the map. Sent up a couple of bottles of water as well. Rooms are in great condition the bathroom door was a kick, as it said "Bath" on the tempered glass. I dont know why but I got a kick out of that. Valet service was 46 a night, which is kind of steep, but hey its impossible to park in the area so deal with it. Bar was great as well for a couple of last drinks of the night. Bartenders poured with a heavy hand. Sky view observatory is just around the corner, but those are some steep hills. If better be prepared. also the market is only a 10-15 minute walk. Pioneer Square just three blocks away can get a little sketchy with the homeless issue at night, but there must be an invisible barrier because no one was ever camped out by the hotel.
by A verified traveler from Orlando
Where's the coffee?Posted May 16, 2016
Pros: Rich history and masculine feel.
Cons: Bathroom door had clear glass plate so needed to put towel over door for privacy.
Location: Pike place market in walking distance. Drawback was close proximity of industrial/construction areas all around.
A beautiful hotel with rich history! Easy to get to from Sea-Tac airport & within walking distance to Pike Place Market. My only disappointment: not one coffee shop or breakfast eatery open on Saturday morning!!
by A verified traveler from california
Great location.Posted May 10, 2016
Pros: History feel. Cute room.
Cons: Some of the front desk staff was rude. Came back at 3:30 after being gone since 8 am and room wasn't cleaned.
Location: If you are a good walker the location is great. Walked all over the city.
The hotel is in a great location. We were able to walk everywhere. The hotel rooms are really cool and the hotel is housed in an historic building. Some of the. Front desk staff were not that friendly or helpful. Needed to find out how to get to another town that was 20 miles away and they were not helpful at all.
by A verified traveler
not quite up to parPosted Apr 29, 2016 on Hotels
Room needed more attention, could be much cleaner. Chair armrests were stained, kleenex box had water spots, hot water sink handle broken free from support. Napkins where glasses sat looked old. Not everyone w0uld notice, but I did.