Exterior

Reviews of The Paramount Hotel

3.5 out of 5
The Paramount Hotel
724 Pine St, Seattle, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1790 out of 2609 reviews" "
Rating 8 - Good. 560 out of 2609 reviews" "
Rating 6 - Okay. 158 out of 2609 reviews" "
Rating 4 - Poor. 63 out of 2609 reviews" "
Rating 2 - Terrible. 38 out of 2609 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Apr 2024
Response from Jaeson Ong - Assistant front office manager on Apr 17, 2024
Richard,Thanks for the review, we're thrilled you found our hotel peaceful, our location ideal, and our staff welcoming. We're glad you enjoyed your well appointed room and breakfast. We hope to see you again soon.Warm regards

10/10 Excellent

Donald, Bellingham

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to convention center. Nice and clean
Stayed 1 night in Apr 2024
Response from Jaeson Ong - Assistant front office manager on Apr 17, 2024
Donald,Thank you for your review, we're delighted to hear you appreciated our proximity to the convention center and found our hotel nice and clean. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay.Best regards,

10/10 Excellent

Sallie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a peaceful place to stay. The location was ideal for the venue we attended. The staff that greeted us was welcoming and friendly. Our room was well appointed. We loved our breakfast off the lobby before we departed.
Stayed 1 night in Apr 2024
Response from Jaeson Ong - Assistant front office manager on Apr 17, 2024
Sallie,Thank you for your wonderful review, we're thrilled to hear that you found our hotel to be a peaceful place to stay and that our location was ideal for your venue. It's great to know that you enjoyed the warm welcome from our friendly staff and found your room well appointed. We're delighted that you loved your breakfast before departing. Your satisfaction is our top priority, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One elevator was not working and they had issues parking my 1/2 ton truck. The location is awesome.
Stayed 3 nights in Apr 2024
Response from Jaeson Ong - Assistant front office manager on Apr 17, 2024
Craig,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our awesome location. We apologize for the inconvenience caused by the elevator issue and the challenges with parking your truck. Your comments are valuable to us, we appreciate your understanding and hope to welcome you back for an improved stay.Best regards,

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are basic, but exactly what is needed. My only issue is that the basic charge on Expedia is far less than what is actually charged. Over $200 additional over and above the quoted price.
Stayed 1 night in Apr 2024
Response from Jaeson Ong - Assistant front office manager on Apr 17, 2024
Jennifer,Thank you for your review. We're pleased to hear that you found our rooms to be what you needed. However, we're sorry to hear about the discrepancy between the quoted price on Expedia and the final charge. We understand your frustration and apologize for any confusion this may have caused. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a seamless experience in the future.Sincerely,

8/10 Good

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel (and very affordable). Probably my only gripe is that fitness center is tiny, and it's like a sauna in there.
Stayed 3 nights in Apr 2024
Response from Jaeson Ong - Assistant front office manager on Apr 17, 2024
Graham,Thank you for your feedback, we're glad to hear you found our hotel to be good and affordable. We apologize for any discomfort you experienced in our fitness center due to its size and temperature. Your comments are valuable to us, and we'll certainly look into improving this aspect for our guests comfort. We hope to have the opportunity to welcome you back and provide an even better experience.Best regards,

10/10 Excellent

Mireya

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 3 nights in Apr 2024
Response from Jaeson Ong - Assistant front office manager on Apr 17, 2024
Mireya,Thank you for your review, We're delighted to hear you enjoyed our prime location at Paramount Hotel Seattle. We strive to provide our guests with a convenient and memorable experience, and we're thrilled that our location met your expectations. We hope to welcome you back for another enjoyable stay soon.Warm regards,

6/10 Okay

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities
The price for parking is half as much as the room cost
Stayed 1 night in Apr 2024
Response from Jaeson Ong - Assistant front office manager on Apr 17, 2024
Ryan,Thank you for sharing your feedback. We understand your concern about parking prices compared to room costs. We continuously review our pricing to ensure competitiveness and value. We appreciate your input and hope to welcome you back soon.Best regards,

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Enjoyed the room.
Stayed 1 night in Apr 2024
Response from Jaeson Ong - Assistant front office manager on Apr 17, 2024
Philip,Thank you so much for your kind words, we're delighted to hear that you enjoyed your stay at the Paramount Hotel Seattle. It's wonderful to know that you found our location great and that you were pleased with your room. We strive to provide our guests with exceptional experiences, and we're thrilled that we could meet your expectations. We look forward to welcoming you back on your next visit to Seattle.Warm regards,

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 15, 2024
Jill,Thank you for your feedback, we're glad you appreciated our great location. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back to The Paramount Hotel Seattle.Best regards,

10/10 Excellent

Gary, Hingham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near everything downtown. clean and comfortable. staff very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 15, 2024
Gary,Thank you for your review, we're delighted to hear that you found The Paramount Hotel Seattle conveniently located near everything downtown. It's great to know that you found our accommodations clean and comfortable, and that our staff provided friendly and helpful service. We hope to welcome you back again soon.Warm regards,

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jaeson Ong - Assistant front office manager on Apr 17, 2024
Marisa,Thank you for the great rating, we are happy to know you enjoyed your stay with us. Please let us know if you have any feedback you want to share. We thank you for choosing the Paramount Hotel Seattle and we look forward to your next visit.Warm regards,

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised at how quiet our room was.
Stayed 2 nights in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 15, 2024
Andrea,Thank you for your review, we're thrilled to hear that you enjoyed your stay at The Paramount Hotel Seattle. It's wonderful to know that you found your experience quiet and comfortable, and that our staff made your stay pleasant. We can't wait to have you back again soon.Warm best,

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 15, 2024
Jordan,Thank you for the great rating, we're glad you appreciated our great location. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back to The Paramount Hotel Seattle.Warm regards,

10/10 Excellent

Pat

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless close by, smells...
Stayed 1 night in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 13, 2024
Pat,Thank you for taking the time to write us a review, we apologize for any inconvenience caused by the presence of individuals in the vicinity and any associated odors. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,

8/10 Good

bobby

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
The friendly staff was the major reason for my high approval rating. Not only the staff at the front desk were very hospitable, but the restaurant in the Lobby I believe part of Chan Seattle the staff for breakfast are bar none the best staff. I was there for business for over a week, i am not a fan of Seattle and how its turning out now but this hotel made me feel like home. The lovely hostess for breakfast she is the sweetest person and very hospitable. Also if you have a chance order their french toast for breakfast. I ate it everyday thats how good it was.
Stayed 1 night in Feb 2024
Response from Jaeson O - Assistant front office manager on Apr 12, 2024
Bobby,Thank you for sharing your experience with us, we're thrilled to hear that our friendly staff, both at the front desk and in the restaurant, contributed to your positive stay. Our team strives to provide exceptional service to all our guests, and we're delighted that you felt at home during your business trip. We'll be sure to pass along your compliments to our breakfast hostess and the rest of the team. We're also glad to hear that you enjoyed our French toast, it's always a pleasure to hear when our guests appreciate our culinary offerings. We hope to welcome you back to The Paramount Hotel Seattle soon for another enjoyable stay.Warm regards,

10/10 Excellent

Melanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great spot! Would definitely return!
Stayed 1 night in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 11, 2024
Melanie,Thank you for sharing your experience, we're thrilled to hear that you enjoyed your stay at The Paramount Hotel Seattle. We appreciate your kind words and look forward to welcoming you back for another great stay in the future.Warm regards,

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jaeson O - Assistant front office manager on Apr 11, 2024
Samantha,Thank you for the great rating, we are delighted to know you enjoyed your stay with us. Please let us know if you have any feedback you want to share with us. We thank you for choosing the Paramount Hotel Seattle and we look forward to your next visit.Warm Regards,

10/10 Excellent

Paula

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Paramount Hotel very much. From check in to check out the staff was friendly, engaging and helpful. We saw 2 shows on our visit (1 at the Moore and 1 at the Paramount)and the hotel was centrally located and near a lot of great places to eat and drink. We felt safe in that area where there was lots of foot traffic. We found our room to be very clean, spacious and well appointed. Having the ice pre-bagged and readily available by the elevators was a nice touch. The sheets and towels were soft and the bath products were a step up from most hotels. We will definitely stay here again.
Stayed 1 night in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 11, 2024
Paula,Thank you for taking the time to share your positive experience at The Paramount Hotel, we're delighted to hear that you enjoyed everything from our central location to the cleanliness and amenities of your room. It's wonderful to know that our staff made your stay even more enjoyable with their friendly and helpful service. We appreciate your kind words and look forward to welcoming you back on your next visit to Seattle.Warm regards,

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and reasonably priced for downtown Seattle. Nate at the front desk was friendly and helpful and mentioned that they would hold my bags after I checked out so that I could explore downtown the next day. The bed was wonderful and I had a quiet night. I would definitely return to the Paramount.
Stayed 1 night in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 11, 2024
Christi,Thank you for sharing your experience with us, we're thrilled to hear that you enjoyed your stay at The Paramount and found our room pricing reasonable for downtown Seattle. It's great to know that Nate provided friendly and helpful service, and that you appreciated our bag holding service for exploring downtown. We're glad you had a wonderful night's sleep on our comfortable bed. We look forward to welcoming you back to The Paramount in the future.Warm regards,

6/10 Okay

Ernila

Traveled with partner
Liked: Staff & service
The staff were so accommodating, only that no microwave in the room and no room service .
Stayed 1 night in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 11, 2024
Ernila,We're thrilled to hear that our staff made your stay enjoyable, we understand your concern about the lack of a microwave in the room and the absence of room service. Please accept our apologies for any inconvenience this may have caused during your stay. Your feedback is invaluable to us as we continuously strive to enhance our guests' experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel! Recommend!
Stayed 2 nights in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 11, 2024
Jesse,Thank you for your recommendation, we're delighted to hear that you had a great experience at the Paramount Hotel Seattle. We appreciate your positive feedback and hope to have the pleasure of welcoming you back on your next visit to Seattle.Warm regards,

10/10 Excellent

Leia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price. Good location Nice room
Stayed 1 night in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 11, 2024
Leia,We're thrilled to hear that you enjoyed your stay with us, thank you for taking the time to share your positive feedback. We're glad you found our pricing competitive, our location convenient, and your room comfortable. We hope to have the pleasure of hosting you again in the future.Best,

10/10 Excellent

sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great. Hotel staff was super friendly. Chan Seattle Returaunt was small but had good food. Ealily walkable to many of the areas dining options.
Stayed 6 nights in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 11, 2024
Sandy,Thank you for sharing your positive experience, we're thrilled to hear that you enjoyed your stay at The Paramount Hotel Seattle and found our staff to be super friendly. It's great to know that you had a pleasant dining experience at Chan Seattle Restaurant and found it conveniently located within walking distance to many dining options. We appreciate your feedback and hope to welcome you back again soon.Warm regards,

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was disappointed in the parking had to park a neighbor hotel sense ours was full. N there was no complimentary breakfast after I was told there was.
Stayed 1 night in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 11, 2024
Alexandra,We're truly sorry to hear about the inconvenience you experienced with parking and the misunderstanding regarding breakfast. While we strive to provide accurate information to our guests, it seems there was a miscommunication regarding the breakfast offerings. Please accept our sincere apologies for any confusion or disappointment this may have caused. Regarding parking, downtown Seattle can indeed present challenges with limited space, and we understand your frustration in having to park at a neighboring hotel. Your feedback is invaluable to us, and we'll use it to improve our communication and services moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 Excellent

Arezoo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing places to visit by walking.
Stayed 1 night in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 7, 2024
Arezoo,We're thrilled to hear that you found amazing places to visit within walking distance from The Paramount Hotel Seattle! It's wonderful to know that our location contributed to your enjoyable stay. Thank you for your positive feedback, and we hope to host you again soon for another fantastic experience.Warm regards,

10/10 Excellent

Annaliese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay!! Good price too!!
Stayed 2 nights in Mar 2024
Response from Jaeson O - Assistant front office manager on Apr 7, 2024
Annaliese,We're delighted to hear that you loved your stay at The Paramount Hotel Seattle It's fantastic to know that you found our prices reasonable and that you enjoyed your overall experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,

8/10 Good

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jaeson O - Assistant front office manager on Apr 7, 2024
Mackenzie,Thank you for the good rating, we are delighted to know you enjoyed your stay with us. Please let us know if you have any feedback you want to share with us. We thank you for choosing the Paramount Hotel Seattle and we look forward to your next visit.Warm regards,

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet hotel. Close to the Paramount theater. Pleasant staff. Nice to have valet parking.
Stayed 1 night in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 7, 2024
Carmen,Thank you for your review, we're delighted to hear that you enjoyed your stay at The Paramount Hotel Seattle. It's wonderful to know that you found the hotel quiet, our staff pleasant, and valet parking convenient. We hope you had a fantastic time at the Paramount theater, and we look forward to welcoming you back for another pleasant stay in the future.Warm regards,

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying in the USA. lovely hotel and staff. Valet parking was a great touch.
Stayed 1 night in Mar 2024
Response from Jaeson O - Assistant front office manager on Apr 7, 2024
Marianne,Thank you for choosing The Paramount Hotel Seattle for your first stay in the USA, we're thrilled to hear that you had a lovely experience with us and that our staff and valet parking added to the enjoyment of your visit. It's wonderful to know that we could make your stay memorable, and we hope to have the pleasure of welcoming you back in the future for another great stay.Warm regards,

10/10 Excellent

Kent

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 6, 2024
Kent,Thank you for the great rating, we are delighted to know you enjoyed your stay with us. Please let us know if you have any feedback you want to share. We thank you for choosing the Paramount Hotel Seattle and we look forward to your next visit.Warm regards,

10/10 Excellent

Seo Yeon

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 2 nights in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 7, 2024
Seo yeon,Thank you for sharing your feedback about your recent stay at The Paramount Hotel Seattle. We're delighted to hear that you enjoyed everything during your time with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We hope to welcome you back again soon for another fantastic experience.Warm regards,

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 4 nights in Mar 2024
Response from Jaeson O - Assistant front office manager on Apr 6, 2024
David,Thank you for sharing your positive feedback, we're thrilled to hear that you had a great experience during your stay with us. If you have any suggestions for how we can make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Colette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Mar 2024
Response from Jaeson O - Assistant front office manager on Apr 6, 2024
Colette,Thank you for the great rating, we are delighted to know you enjoyed your stay with us. Please let us know if you have any feedback you want to share. We thank you for choosing the Paramount Hotel Seattle and we look forward to your next visit.Warm regards,

10/10 Excellent

Ronald J, Newark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Staff was wonderful
Stayed 6 nights in Mar 2024
Response from Jaeson O - Assistant front office manager on Apr 4, 2024
Ronald J,Thank you for your review, we're thrilled to hear that you had a great experience with us and that our staff made your stay wonderful. We hope to welcome you back again soon.Warm regards,

10/10 Excellent

logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Jaeson O - Assistant front office manager on Apr 4, 2024
Logan,Thank you for sharing your feedback with us, we're thrilled to hear that you had an awesome experience at our hotel. Our team works hard to provide excellent service and ensure our guests have a great stay. If you ever need anything during your future visits, please don't hesitate to reach out. We look forward to welcoming you back again soon.Warm regards,

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jaeson O - Assistant front office manager on Apr 4, 2024
Jenna,Thank you for the great rating, we are delighted to know you had a wonderful stay with us. Please let us know if you have any feedback you want to share. We thank for choosing The Paramount Hotel Seattle and we look forward to your next visit.Warm regards,

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located close to everything in downtown.
Stayed 1 night in Mar 2024
Response from Jaeson O - Assistant front office manager on Apr 4, 2024
Crystal,Thank you for your feedback, we're glad to hear that you found our property conveniently located in downtown. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Ajay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and online check in
Stayed 1 night in Apr 2024
Response from Katie on Apr 2, 2024
Hello Ajay! Thank you for leaving us a great review, we look forward to hosting you again.

6/10 Okay

Sarkiran

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Jaeson O - Assistant front office manager on Apr 4, 2024
Sarkiran,Thank you for taking the time to give us a rating, we do hope you enjoyed your stay with us. Please let us know if you have any feedback you want to share. We thank you for your stay.Sincerely,

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great for visiting downtown Seattle.
Stayed 1 night in Mar 2024
Response from Katie on Apr 2, 2024
Thank you for staying with us and leaving us a great review! We look forward to hosting you again.

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service. Nice safe quiet area. Room is clean and in good decor and quality. Walkable distance to Ding Taii Feng, Hai Di Lao, and Cheese Cake Factory. only thing coffee machine left side doesn't work, only the right side. Hair dryer cord is so short it was difficult to dry my hair.
Stayed 2 nights in Mar 2024
Response from Katie on Apr 2, 2024
Hi Sandra, Thank you for staying with us and leaving us a great review! We look forward to hosting you again.

10/10 Excellent

kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close the hotel was to many attractions! We walked to so many places we wanted to see. Staff was great and the rooms were comfortable.
Stayed 2 nights in Mar 2024
Response from Katie on Apr 2, 2024
Hi Kelly, thank you for staying with us and leaving us a great review! We look forward to hosting you again.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Katie on Apr 2, 2024
Thank you for staying with us and leaving us a great review! We look forward to hosting you again.

6/10 Okay

Jamie

Traveled with partner
Liked: Cleanliness
I will not be staying here again. Honestly disappointed in a lot of things. 1) is expedias fault and not the hotels. I thought there would be complementary breakfast (since it was listed as having one) and there wasn’t. That is one of the reasons I chose the hotel. 2) I was charged 60$ a night for parking. To me that’s crazy I’ve never seen a hotel charge that much. 3) I paid over 800 for my stay. I got a king bed that was rock hard. I could hear everything that went on, on that floor. There was a smell that kept coming into the room and since I’m pregnant it made me sick quite often. I couldn’t sleep due to the noise and smell. 4)the maids would start cleaning rooms on the floor at very early hours. The room next to us was getting cleaned and I could hear every vroom of the vacuum to every bang on the wall. The staff was very quite and half the time when I asked questing they wouldn’t know how to answer. It was frustrating. 5) the elevators were very sketchy. They would slam shut. Someone also got stuck in one of them the day we were leaving. I talked with the lady that know who was stuck in the elevator and she said that she had already been in there for 45 minutes. Plus the front desk wasn’t sure on how to help. Ya I will not be going back.
Stayed 3 nights in Mar 2024
Response from Jaeson O - Assistant front office manager on Mar 31, 2024
Jamie,Thank you for taking the time to write us a review, we sincerely apologize for the multiple issues you encountered during your stay. Your feedback is crucial to us, and we're deeply sorry for any inconvenience caused. Rest assured, we're investigating the matters you've raised promptly and will address them to ensure a better experience for our guests. We thank you for your stay.Sincerely,

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katie on Apr 2, 2024
Hi Brent, thank you for staying with us and leaving us a great review! We look forward to hosting you again.

6/10 Okay

ketan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jaeson O - Assistant front office manager on Mar 31, 2024
Ketan,Thank you for the good rating, we're delighted to hear that you enjoyed your stay with us. If you have any further comments or if there's anything we can assist you with in the future, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back again soon.Sincerely,

10/10 Excellent

FARA, Englewood

Stayed 2 nights in Mar 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Jaeson O - Assistant front office manager on Mar 31, 2024
Victor,Thank you for your positive feedback, we're delighted to hear that you enjoyed your stay with us. If you have any further comments or if there's anything we can assist you with in the future, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back again soon.Warm regards,

10/10 Excellent

Rogelio, Abbotsford

Stayed 1 night in Mar 2024