Ratings based on 385 Verified Reviews

4.3 out of 5
80% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Seattle

Nice hotel, not exactly as described

Posted Mar 28, 2017
Pros: Location, staff, lounge.
Cons: The prices for extras felt a bit like extortion
Location: Downtown, restaurants, museum, library, theater.
When we arrived we were a little early, opted convenience over value and had our car parked in the lot (total of $68.00 per day). The check in staff was friendly and polite, if slightly scattered. Took all of our information, let us know they would call when the room was ready. Well, they called 30 minutes later, too say they forgot to write our email down, but never called to say the room was ready... we got into our room about 6pm. It was nice, comfortable, and clean. There was no way to close the bathroom door all the way. Also, to advertise the room having a "deep soaking tub" is a total fallacy, the tub was smaller than our standard tub/shower combo at home, and the drain plug didn't even work! So much for soaking. And, we were told there was free wi-fi, but that was a daily charge as well.
5 out of 5
Recommended
for Everyone
by A verified traveler from St Helens, OR

Excellent Stay!

Posted Mar 23, 2017
Staff were professional with excellent customer service skills. I will be back!
Comment from Hotel Management
Mar 25, 2017 by Mike B, Hotel Management
Thank you for your 5 star review and the great feedback on our customer service skills Robyn, we are so glad you enjoyed your stay with W Seattle. We look forward to welcoming you back very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

W for Wonderful as Always

Posted Mar 20, 2017
As we've experienced previously, our stay was totally wonderful. The rooms have been recently redone and are even better than before and the staff are always friendly, knowledgeable, and helpful. The lounge is fun and the live music in the lobby/lounge area on Friday night was great. Had breakfast at Trace which was yummy. An all round great experience that we've come to expect at the W.
Comment from Hotel Management
Mar 22, 2017 by Mike B., Hotel Management
Thank you for visiting again Loma, we are so glad you had the opportunity to join us for #WLIVE on Friday night. I'll pass your compliments on to our staff, they work hard to keep up on Whats New/Next in our beautiful city. We look forward to your next visit, thank you for the 5!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Celeb Status

Posted Mar 18, 2017
The minute you pull in they open your door, take your luggage and treat you like someone famous. The front desk was amazing and the manager Kyle was fantastic! Cant wait to stay again! Room had an AMAZING view off the 22nd floor!
Comment from Hotel Management
Mar 18, 2017 by Mike B, Hotel Management
Thank you for your comments and 5 out of 5 Caleb. So glad you enjoyed the views and we will let Kyle know that his service was appreciated. We love treating all of our guests like "someone famous" and look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great hotel in the heart of downtown

Posted Mar 13, 2017
We live in Seattle and had a weelend getaway in the city. Great service and excellent hotel.
Comment from Hotel Management
Mar 15, 2017 by Mike B, Hotel Management
Thank you for the great comments and 5 star review during your recent stay Aran. Our team works hard at providing their Whatever Whenever service, and I will let them know. Make sure you checkout our live music in the Living Room on Fridays and DJ programming on Saturdays, and feel free to take the LIFT home any time. -Mike
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent but without free WiFi.

Posted Jan 25, 2017
Excellent hotel. Clean and very nice staff. Walking distance to Pike Market, Art Museum, Public Library. But, I can't believe the WiFi in room is not Free.
Comment from Hotel Management
Jan 27, 2017 by Mike B, Hotel Management
Thank you for the feedback and for choosing W Seattle. So glad you enjoyed our convenient location. We are currently upgrading our WiFi throughout the hotel and SPG members have access to rates that include complimentary WiFi. Hope to see you back again soon.
5 out of 5
by A verified traveler

Posted Dec 25, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for the great review, we look forward to seeing you again soon! Mike B
4 out of 5
by A verified traveler

Modern and luxurious

Posted Dec 24, 2016 on Hotels
A greAt hotel, modern and luxurious, the lobby and gym was great.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for your feedback and so glad you enjoyed our new FIT equipment and newly renovated guest rooms. We look forward to seeing you again the next time you are in Seattle.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Classy hotel close to everything!

Posted Dec 23, 2016
This hotel is fantastic! The employees were so helpful and attentive. The valet was quick and painless. The bed was extremely comfortable. We called down for a cork screw. They were up within minutes (we were on the 23rd floor!) to open our bottle for us and left us a corkscrew in case we had another bottle later. Zero complaints. Wonderful stay!
Comment from Hotel Management
Dec 27, 2016 by Mike B, Hotel Management
Thank you for your review Todd & Angie, we appreciate the kind words and are so glad that you enjoyed your stay and the attentiveness of our team. We look forward to seeing you again soon. Mike B
5 out of 5
by William

Great overnight Stay

Posted Dec 21, 2016 on Hotels
Check in was crowded due to the Thursday nite football game (early check in). Hotel let us pre-register and then texted us when our room was ready (30 mins. later). Everything about our stay was great. Definitely would stay there again.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for your review William, so glad you enjoyed your stay and we look forward to seeing you next time you are in Seattle.